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Mercure Carcassonne La Cite Hotel

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Mercure Carcassonne La Cite Hotel
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1,430 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Kendal, United Kingdom
Reviewed 20 April 2011

We stayed 4 nights and were delighted with the location to the old city - it really is ideal in that respect. The room was extremely clean and pleasant enough - typical 'hotel chain' style. However, shortly after we arrived a coach load of young people filled the corridors and we began to worry slightly. At about 6am the next...

1Thank Tabatha800
Reviewed 16 April 2011

Reviewed 5 April 2011

Nice hotel in excellent spot for le Cite probably 250 meters from door to door. Rooms clean and decent size. Minor winge is that you only get 2 mini pots of milk for the tea and coffee had to ask for more every day. Try Chez Felix in the Place Du Carnot friendly staff and good prices no finer place...

1Thank hotpotch
Labastide-d'Armagnac, France
Reviewed 27 February 2011

The room was tiny hardly big enough for the bed let alone anything else. In terms of value for money it offered poor value even with reduction for advance payment. The bathroom decor leaves much to be desired although the shower is excellent but like the room it is very claustrophobic.

Thank Imb56
Biscarrosse, France
Reviewed 18 January 2011

The Mercure Hotel is situated right next to Le Cite with it's photogenic narrow streets and quaint old buildings . An excellent location without actually staying in the old town, where hotels charge a premium. It also has the advantage of free parking. Service was warm and friendly, the room clean and in good decorative order. We had dinner in...

Thank gnbrooks
A TripAdvisor Member
1 review
Reviewed 15 January 2011

Booking and reception were efficient and friendly. The rooms wre of a reasonable size and as described. The restaurant was pleasant and very good value for money, especially breakfast. The bar was a little bleak and it was a shame that no-one kept a good fire going - it makes such a difference at a cold time of year. It...

Thank A TripAdvisor Member
Roanoke, Virginia
Reviewed 7 January 2011

First off, this is a very basic three star hotel -- if you want something more plush, try the Hotel de la Cite (owned by Orient Express) but for a basic weekend getaway, the Mecure was not a bad choice. I had a standard room which had wonderful heated floors. In fact the room was so well heated in January...

2Thank Mithrandir509
Reviewed 19 November 2010

Common hotel for the price. Regular Staff. Looking for great value hotel near of medieval city because Mercure is not cheap.

1Thank Viajantte E
Sydney, Australia
Reviewed 13 November 2010

We had 4 rooms booked at this hotel - and arrived at 1.15 to be told no rooms were ready, even though we had on our booking confirmation that check in was 12.00pm. We were told the hotel was full and it was housekeeping's problem. After half an hour one room was made available to us. Breakfast at the weekend...

Thank maureen2304
Reviewed 29 October 2010

Super hotel, super location, great food and staff. Down side (of my own doing really) I thought the cost include breakfast ...duh! Ended up with an extra nearly £150 to pay. Bit upset with that - but the breakfast was good, I have to say. Had I known it was extra I would have either eaten more or gone into...

Thank SallyBow

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04/06/2017 05/06/2017
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  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 

Additional Information about Mercure Carcassonne La Cite Hotel

Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Region: France > Occitanie > Aude > Carcassonne
Price Range: $171 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Carcassonne La Cite Hotel staff and other travellers.
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Questions? Get answers from Mercure Carcassonne La Cite Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room facing the Cite won't guarantee a full view.The view is quite obstructed.”
udi1, 22 May 2017 | Read review
“All the rooms seemed good and easy to get to.”
1506happytraveller, 17 May 2017 | Read review
“avoid tis hotel”
continental_11, 7 Mar 2017 | Read review
“Request rooms with citadel view on the 2nd floor”
traveller70572, 28 Feb 2017 | Read review
“All seemed acceptable”
majorcolinr, 20 Oct 2016 | Read review
5 of 5
* /night
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Prices are for 1 room, 2 adults
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