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BEST WESTERN Hotel le Donjon

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BEST WESTERN Hotel le Donjon
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1,296 Reviews from our TripAdvisor Community

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Portsmouth, United Kingdom
Reviewed 4 days ago NEWvia mobile

We had a reasonable room in the annex of the hotel. The annex lacked the ambience of the main hotel and although we were not given a discount price, we did not enjoy the facilities of the main hotel. In addition during both check in and check out, the receptionist kept taking phone calls. I was tempted to call her...

Thank cervelo_rs
Reviewed 1 week ago

We had a room in the outside courtyard. The room was spacious, warm, bright and had everything you could need. The staff were very friendly and helpful, the breakfast ( extra charge) was varied and tasty ( continental style) and it was so close to the castle you could see the turrets and walls from the window. Very reasonable rate...

1Thank SamCyberFairy
Reviewed 2 weeks ago

What a great hotel for our two night stay at a very quiet time of year. Great location in the heart of the walled city of Carcassonne. Very tasteful decor, great service, great facilities, great breakfast and superlative staff...Vincent, take note...you were such a lovely guy! We thoroughly enjoyed our stay here...a five star stay. Breakfast Full range of fruits,...

1Thank david h
Reviewed 3 weeks ago

Perfect location, right in the heart of the medieval city! The service was great, very friendly staff always willing to help. We had a problem with our room keys and had to go to reception to sort it out on two occasions but they were always friendly and happy to help. The room was reasonable and had a lovely little...

Thank Sarah L
Boston, Massachusetts
Reviewed 4 January 2017 via mobile

The location right in the Medieval city is amazing. You walk out and history is all around you. The sights are so breathtaking. The confusion begins with arrival. You arrive at the cite and report to the hotel welcome area (acceuil). There you wait in your car until the bus from the hotel comes to get you. None of this...

Thank blondechickma
Toronto, Canada
Reviewed 15 December 2016

This hotel was awesome! Right in the center of a walled city/castle. Smaller rooms, but to be expected. Historic feeling being in there. Staff was helpful for making dinner reservations. Walking distance to everything.

Thank CammerT
Reviewed 10 December 2016

Really well positioned hotel in the center of the walled village. A little expensive, but the location was worth it - no travelling up from town daily to get to the castle. Quite a range of restaurants around to choose to eat at and only steps away from the castle entry.

Thank Masoud S
Washington, DC
Reviewed 4 December 2016

It was such a treat to spend the night within the walls of the city. By staying at the hotel, we got to enjoy the magical feel of Carcassone at night, sans tourists. That was quite magical! The room itself was fine - on the small side with an efficient bathroom. It was everything we needed, but nothing about the...

Thank WorldTravelerDC
Orlando, Florida
Reviewed 28 November 2016

We chose the Best Western Le Donjon because of its location. It was perfect for exploring within Cité de Carcassonne, restaurants, and the Château Comtal. Although we only stayed one night, the hotel staff was excellent and provided top-rate customer service for both check-in and check-out. Our room was superbly clean and comfortable. We definitely recommend this place!

Thank Aiyana79
Eauze, France
Reviewed 15 November 2016

Stayed just 1 night and had a nice room although the heater did not work in either the bedroom or the bathroom. It was a cold, rainy night, so I called for someone to fix the heating. Someone brought me an electric heater which turned on and off all night. I've stayed here before, but only during the summer. I...

Thank Sue A

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: $146 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western
Hotel Style:
#3 Luxury Hotel in Carcassonne
#3 Romantic Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel le Donjon staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms 42 or 43”
 of 5 bubbles SamCyberFairy, 14 Feb 2017 | Read review
“Quiet, large room on the 2nd floor.”
 of 5 bubbles 748suea, 15 Nov 2016 | Read review
“At the back - quieter”
 of 5 bubbles LeylandAtlantean, 14 Nov 2016 | Read review
“Some open into a courtyard if you go in summer”
 of 5 bubbles MandyC942, 6 Nov 2016 | Read review
“If you want a courtyard room, make sure it is one with windows, otherwise I am guessing the rooms within the hotel are better, overall.”
 of 5 bubbles Lady-of-Chalet, 1 Nov 2016 | Read review
5 of 5