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BEST WESTERN Grand Hotel Les Capitouls Toulouse

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101 Reviews from our TripAdvisor Community

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Showing 23: English reviews
Bogota, Colombia
Reviewed 18 December 2015

I stayed in this hotel a month ago. I asked for big room and didn't exactly got what I wanted. But above all, it was the dirt. The desk and bedside tables were dusty. There was any shower gel left either. And breakfast didn't have any to do with a BWH one. Staff were friendly though.

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Helpful?
Thank Edmatogo
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I apologize for this bad experience and I hope to be better next time. Sincerely Yours. Cédric FRENEHARD Général Manager

Reviewed 9 November 2015 via mobile

Located in a central spot on a main road, the hotel is a great place to base oneself in Toulouse. The rooms are nicely furnished and the bathroom is fantastic. Marble everywhere, a bathtub and L'occitane products complete the experience. It was a little stuffy at night so we just opened the windows, although we soon realized that they must...

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1Thank Elena A
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Elena, I thank you for having given your opinion. I hope to welcome you again ! Sincerely Yours. Cédric FRENEHARD General Manager

Chicago, Illinois
Reviewed 6 October 2015

Comfortable beds. Quiet, especially using earplugs when sleeping. A little cramped for two twin beds. Very helpful staff. Just a couple blocks from a nice area with lots of restaurants & a lot of buzz during the day.

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1Thank Reviewer420
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Traveler, I thank you for having given your opinion, and I hope you will come back to see us during a next trip in Toulouse. Sincerely Yours. Cédric FRENEHARD Directeur

Ellijay, Georgia
Reviewed 14 September 2015

This was my fifth stay at the Best Western Les Capitouls and my second review. I have always liked this hotel and now it has its fourth star under the French rating system. It is very well located near the City Center close to the Jean Jaurès Metro station at the intersection of Allées Jean Jaurès and Blvd. Strasbourg near...

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2Thank Jim B
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Hello Jim ! I thank you for your comment, and I hope to welcome you again and again ! Have a nice day. Cédric FRENEHARD General Manager

Bristol
Reviewed 12 September 2015

Definitely a French hotel - not much of an international flavour. On the good side - location is excellent for central Toulouse - 2 mins walk to Place Wilson and right next to Jean Jaures Metro and Airport Navette. Staff friendly, room itself clean and comfortable, including quiet but effective aircon. Friendly staff. Drawbacks - breakfast was dreadful - how...

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1Thank hs_prd
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, Indeed, we are a very french hotel but our breakfast will change in November after the renovation of the ground floor. we'll be better, I promise ! Thank you very much. Cédric FRENEHARD General Manager

Leighton Buzzard, United Kingdom
Reviewed 3 September 2015

Stayed for one night on 26 August 2015 at the start of our week in France. Reception were very helpful, considerate and polite. Our room was quiet, clean, cool and everything you expect in a best western. Breakfast was good, lots of sensible food and very good coffee. Hotel just steps away from a safe public car park and just...

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1Thank Barry W
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you for having given your opinion and I hope to welcome you again. Sincerely Yours. Cédric FRENEHARD General Manager

Reviewed 10 July 2015 via mobile

Staff is extremely friendly even though I have no specific status with this hotel chain. Rooms are peaceful and quiet. Had a small issue with pressing service. The hotel staff went above and beyond to make it up for me. Excellent experience.

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Helpful?
Thank Mat C
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, It is a real pleasure to read your coment. I hope to see you again. Sincerly Yours. Cédric FRENEHARD General Manager

Milwaukee, WI
Reviewed 21 June 2015 via mobile

As others have said, the location is fabulous. You can walk to just about all of the main attractions and there are hundreds of restaurants nearby. But . . . the place is just plain tired. Air conditioning is iffy; the single elevator went out for several hours (it was 50 steps up to our room after a long day...

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Helpful?
Thank carolzd
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, Indeed, everything will change and it will begin next september to finish in 2016. I thank you for having given your opinion. Have a nice day. Cédric FRENEHARD General Manager

Vieille-Toulouse, France
Reviewed 19 June 2015

One good point - location. Less good - beds are hard as a rock (comfort is #1 to me), refrigerator is broken, floors warped, rugs dirty, baseboard missing, hole where smoke detector used to be, elevators broken twice in 1.5 days & they don't line up. My friend tripped and fell getting out. I cannot get out of here soon...

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Helpful?
Thank Carol Lynn T
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Madam, dear Sir, I'm very sorry for this bad experience, but you have to know that we've planned to renove this hotel in 2016, and after that, nothing will be broken !!! I thank you and hope you will come again after the renovation. Sincerly Yours. Cédric FRENEHARD Manager

Grants Pass, Oregon
Reviewed 15 June 2015

Very nice staff, great rooms (although a strange layout with little stairways), best location since close to stop for airport shuttle, train station, metro, shoppers and restaurants. Breakfast a bit pricey, but standard rate for better hotels. Staff let us store suitcases while we did bike tour of Canal du Midi

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Helpful?
Thank Suz1884
Cédric F, Directeur général at BEST WESTERN Grand Hotel Les Capitouls Toulouse, responded to this review

Dear Sir, I thank you very much for giving your opinion. Sincerly Yours, Cédric FRENEHARD Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
This hotel, installed in a former private home, resumes the spirit of Toulouse and is just off the Place du Capitole close the main subway station. ... more   less 

Additional Information about BEST WESTERN Grand Hotel Les Capitouls Toulouse

Address: 29 Allees Jean Jaures, 31000, Toulouse, France
Region: France > Occitanie > Haute-Garonne > Toulouse > Belfort
Price Range: $119 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Grand Hotel Les Capitouls Toulouse 4*
Number of rooms: 55
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Also Known As:
Best Western Hotel Toulouse
Best Western Toulouse
Toulouse Best Western
Hotel Style:
#20 Business Hotel in Toulouse
#25 Luxury Hotel in Toulouse
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Grand Hotel Les Capitouls Toulouse staff and other travellers.
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Oakland, CA
5 months ago

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Questions? Get answers from BEST WESTERN Grand Hotel Les Capitouls Toulouse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the back away from the street.”
 of 5 bubbles YankeeinQatar, 31 Jul 2016 | Read review
“The best views are on the side facing Allées Jean Jaurès, the higher floors.”
 of 5 bubbles JimB970, 14 Sep 2015 | Read review
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