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All reviews cours mirabeau great location converted convent bell tower main shopping and dining street noise old town central location shower head average room bit worn google maps restaurants and shopping hand held shower quiet hotel breakfast room front desk staff
We loved our short stay at the Hotel des Augustins in Aix-en-Provence. The location is fabulous - just steps from the Cour Mirabeau. We arrived early to store our bags, but the staff had a wonderful spacious room ready. In fact, I cannot say enough...More
This was my fourth visit to this hotel over a twenty year period. The good things: my room was ready at 1300 although check in was not until 1400. The location is excellent and I found the reception, Carl and his colleague, friendly and helpful....More
Some have said that it is a great location and that is true. That ends it for the good stuff.
This could have been a good stay had the hotel been properly managed and maintained. Nothing was as it should be. The room was dirty...More
Response from augustins13, Responsable réception at Hotel des AugustinsResponded 3 weeks ago
Thank you for your feedback on TripAdvisor. It is evident that several aspects of the hotel have not reached your expectations.
Regarding your comment on the room, you returned the maid and refused to be disturbed. In that case the staff is not...More
➖ Although hotel is in the very center and the price is quite high it requires serious renovation of furniture, bathrooms, carpets, etc. The smell in the hotel is not very pleasant.
We couldn’t use the air conditioner due to the smell of mousse...More
I stayed for a few days and found the reception staff unhelpful and patronising; the rooms boring and quite basic.
The historic front of the hotel is just a facade for an otherwise disappointing and generic hotel.