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Mercure Pont d'Avignon Centre

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#13 of 70 Hotels in Avignon
Certificate of Excellence
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515 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Hong Kong, China
Reviewed 1 week ago NEW

We stayed 2 nights in Avignon which is our last stop of Euro2016 tour. It is a small city with a long history. The hotel is within 5 minutes walk to the famous Pont d'Avignon. Unlike the railway station of other locations, the TGV station is not very close to the city centre, you need to drive or call a...

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Thank bremen1018
Tasmania
Reviewed 4 weeks ago

We caught the train to Avignon, and walked from the station to the hotel - the streets and footpaths are pretty narrow but it wasn't too difficult a walk with our suitcases. The room was lovely - spacious and clean. Firm but comfy bed. Easy walking to the walls of the town and places of interest. Great breakfast included. Staff...

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Thank PageyTasmania
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear PageyTasmania, Thank you for your review, we are glad you enjoyed your stay at our hotel. We hope you to come back soon. Best regards, Nicolas Premier Reception Manager

Chelmsford, United Kingdom
Reviewed 19 October 2016

We were travelling as a middle aged couple. We arrived and drove into their shared carpark. A small drop off area is immediately on the RHS, and you enter the hotel via a subterranean entrance. We did this I drove off into the car park. My wife waited with our luggage in the foyer. Once we had parked up and...

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Helpful?
Thank Don B
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear Don B, Thank you for this very detailed review, we are glad you enjoyed your stay. We hope to welcome you again soon. Best regards, Nicolas Premier Reception Manager

Scottsdale, Arizona
Reviewed 12 October 2016

Cute, boutique hotel and a great location to get around Avignon. Very good breakfast, clean rooms and attentive staff. Only issue were the stairs from the underground parking - no elevator to lobby, so one had to lug their luggage up the stairs to the lobby.

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Helpful?
Thank karenkleinknecht
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear karenkleinknecht, Thank you for posting a comment on TripAdvisor, we are glad you enjoyed your stay. We hope you to come back soon! Best regards, Nicolas Premier Reception Manager

Tallahassee, FL
Reviewed 10 October 2016

In a recent stay in Provence, we decided to base out of Avignon with a car, and this hotel, with easy direct parking access, seemed a good choice. The parking is through a public parking garage where part of one floor (the most convenient to the hotel) is "reserved" for hotel guest, and the hotel provides a 20% discount on...

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Helpful?
Thank Tallahassee-Bob
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. We apology about the cigarettes smell in the room. The all hotel is non...

Reviewed 1 October 2016 via mobile

Perfect location and breakfast was excellent. Rooms very comfortable and clean. Nice courtyard to enjoy a glass of wine. Walk to everything. Breakfast was truly great. Fresh squeezed OJ with coffee eggs and bread and meat

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Thank Tim S
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear Tim S, Thanks for posting this great review, we are glad you enjoyed your stay at our hotel. We hope you to come back soon. Best regards, Nicolas Premier Reception Manager

Reviewed 30 September 2016

Clean, neat and tidy, with friendly staff, the hotel was average but in a fabulous location. There was a very off putting smell in reception and we commented to reception staff about this. They obviously were aware but until now have not been able to find the solution.

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Thank Sam Plummer Kar... B
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear Sam Plummer Kar... B, Thank you for your post. We are sorry about the smellings problem, at this time that it's true that we are still working on this problem since we have tried many things without any alternative solution. We hope you to come back soon. Best regards, Nicolas Premier Reception Manager

Reviewed 30 September 2016

We stayed in this hotel for one night. The hotel is clean and staff is friendly and helpful. The location is great but we had hard time finding it since the address that was provided on hotel website did not include street number. It took us more than 40 min to find the hotel. Also there is a problem unloading...

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Thank Lina A
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear Lina A, Thank you for your post. As it's difficult to drive in the city centre and to find the hotel by our address, we mentionned on our websites the GPS location of the Palais des Papes' carpark. Once you get into it, there is a drop off area to unload/load the luggages, we are sorry if you did...

Reviewed 28 September 2016

Let me start with the positives: very nice staff, hotel reception and general areas are aesthetically pleasing, breakfast was good, discounted parking close to the hotel, and good starting location to explore Avignon (and if you have a car - the surrounding areas). Our room (#235) was located right next to the city wall, which was pretty cool. Alas, trying...

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Helpful?
Thank Zenda M
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear Zenda M, Thank you for your comment. We apologize about the bed. That is true that it needed a new mattress. Thanks to your comment we checked it out and we have changed on 30th september. Please do not hesitate to contact us for a compensation at h0549-om@accor.com Best regards, Nicolas Premier Reception Manager

Carcassonne, France
Reviewed 24 September 2016

Good reception. Superior room #225 was very good but the toilet and bathroom were made for midgets!! In fact persons of limited movement would struggle to use these facilities!!!! Also the breakfast room service was a tad surly - more reminiscent of Paris perhaps!.

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Thank 387snowy
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this review

Dear 387snowy, Thanks for posting a review. We know the space problem of our bathroom/toilet of our suite. During the low season, some works are scheduled to optimize the space in these area. Best regards, Nicolas Premier Reception Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
In the heart of Provence, located in a pleasant quiet area in the city center. 87 Rooms. Close to the famous Pont Saint Bénézet and Palais des Papes. Small garden. Direct access to a public basement garage. Bus parking. Conference room (120 people). Bar. ... more   less 

Additional Information about Mercure Pont d'Avignon Centre

Address: Quartier de la Balance 2 rue Ferruce | Accès Parking GPS: Parking du Palais des Papes / Boulevard de la Ligne, 84000, Avignon, France
Region: France > Provence > Vaucluse > Avignon
Price Range: $132 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pont d'Avignon Centre 4*
Number of rooms: 87
Reservation Options:
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Also Known As:
Mercure Pont d`Avignon Hotel Avignon
Accor Pont d Avignon
Hotel Style:
#7 Luxury Hotel in Avignon
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Pont d'Avignon Centre staff and other travellers.
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Questions? Get answers from Mercure Pont d'Avignon Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We overlooked the internal patio and feel this was the best.”
 of 5 bubbles 315donb, 19 Oct 2016 | Read review
“Spend $10 more a night to get a suite”
 of 5 bubbles Tallahassee-Bob, 9 Oct 2016 | Read review
“If you use GPS to find the hotel - use street number 1 to enter it to navigation system. Prepare to carry your luggage up the stairs”
 of 5 bubbles 829linaa, 29 Sep 2016 | Read review
“We found this area, "sleepy hollow" at night time, so no consideration of noise was is needed.”
 of 5 bubbles adair18, 12 Sep 2016 | Read review
“Don't stay here”
 of 5 bubbles nancif2013, 9 Sep 2016 | Read review
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