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Mercure Pont d'Avignon Centre

Traveller (181)
Room & Suite (82)
Dining (25)
About
Location
Cleanliness
Service
Value
In the heart of Provence, located in a pleasant quiet area in the city center. 87 Rooms. Close to the famous Pont Saint Bénézet and Palais des Papes. Small garden. Direct access to a public basement garage. Bus parking. Conference room (120 people). Bar.
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Property amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Quiet
HOTEL CLASS
Location
Full view
97Great for walkers
Grade: 97 out of 100
109Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
Contact
Quartier de la Balance 2 rue Ferruce Accès Parking GPS: Parking du Palais des Papes / Boulevard de la Ligne, 84000, Avignon France
Getting there
Avignon-Caum Airport10 km
Garons Airport39 km
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716Reviews
251Photos
5Q+A
36Room tips
Traveller rating
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  • 36
  • 13
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  • English
Popular mentions
We visited Avignon this setember and Stayed 5 days at the hotel Mercure Pont d’Avignon. Great location and very comfortable but not accessibility for the elderly and disabled. The best in the Hotel its the reception all they very friendly and mainly especial Nicoleta that was
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Response from Nicolas P, Front Office Manager at Mercure Pont d'Avignon Centre
Responded 16 Dec 2018
Dear Cacau-uro, Thank you or your review on our hotel. We are glad you had a pleasant stay we us. I am going to let our staff knows about your nice comment. We are aware that the few part with stairs in our hotel are a problem and we are currently looking for solutions. We hope to welcome you again some time soon.
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I just returned from a 2 week stay at this hotel. The rooms are very small but clean. The towels are very thin and appeared to be worn-time for new towels. There is no shampoo or conditioner in the rooms. There was a bottle of body wash attached to the wall.The soap is very
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Response from Nicolas P, Front Office Manager at Mercure Pont d'Avignon Centre
Responded 5 Dec 2018
Dear Luvcruisn, Thank you for taking time sharing your experience in our hotel and for your differents remarks. We are sorry you did not come to reception during your 2 weeks stay to let us know about the things that bothered you. We could have give you some solutions. For the towels, we could have ask the housekeeping to give you some brand new towel during your stay if you found the one you had too fine. Also, he "body wash" in the bathroom was hair and body shower gel. Moreover, we give some shampoo and conditioner as complementary in our Privilège rooms which are also larger and with some other complementary such as peignoir, expresso machine... Anyway we are glad you enjoy the breakfast and our beds (which could have been a keen size as well) and we hope to welcome back any time soon.
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Stayed 2 nights in a twin room. Taxi dropped us off in the basement garage, and we carried our luggage up a short flight of stairs to the lobby. Easy check in, polite service, staff speaks English. Conveniently located within the old town walls. No bad smells in the lobby
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Response from Nicolas P, Front Office Manager at Mercure Pont d'Avignon Centre
Responded 22 Nov 2018
Dear William Y, Thank you for taking time sharing your experience in our hotel. We are glad you enjoyed the location as well as the reception team and breakfast choices. We are sorry to read that some other points did not reach your expectations. First of all please accept our apologise for the bathroom razor outlet, it should have been fix on the morning after you asked for it. We are sorry if we was not able to hand you a outlet adaptor at the reception. We runed out of it when you were here. We have a whole new lot now. When you arrived we could defenetly help you to go up with your bags. We don't always see the guest coming at the drop off but if you ask us we will helped you with pleasure. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Good location within the stone walls. Nice spacious rooms. Fantastic breakfast spreads - even freshly squeezed orange juice machine. Tour bus too big to travel on roads within walls - so parked outside walls and we had to walk 5 minutes to hotel. Many shops close by and few
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Hotel run down. Linen and towels not of the same standard as other Mercure hotels. House keeping staff non existent. No proper system at the front desk for you to leave your valueables. No record or receipt of your deposit. There is no restaurant service except for breakfast.
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Review collected in partnership with Accorhotels.com
Response from Nicolas P, Front Office Manager at Mercure Pont d'Avignon Centre
Responded 26 Oct 2018
Dear CKFong, Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the luggages and valuables we put them in a closed room made for this and we put a tag on it with a indivual number that you get as well. I am sorry if you did not found that enough. Yes we do not have concierge, but the reception is happy to help as much as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Photo provided by managementMercure Pont d'Avignon Centre
Chambre standard
Photo provided by managementMercure Pont d'Avignon Centre
Chambre
Vue sur la rue Ferruce
Hotel situé à proximité du Pont Saint Benezet
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12345617
Hello, Do you have irons in the rooms?
Hello, We do not have iron in the rooms but we do have some (and also iron boards) at our guests disposal at the reception. Do not hesitate to ask upon check-in! Nicolas P Room division manager
1 vote
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Hello, As guest of the hotel, you have a 20% discount on the Palais des Papes car park. For an overnight stay, it will cost approximately 14 €. All our rooms have a mini bar (including 2 complimentary mineral waters for the standard rooms and 3 more soft drinks for the Privilege rooms and suites). We hope to see you soon in Avignon. Best regards, Nicolas Front desk Manager
0 votes
Please could you advise on car parking.
Bonjour, Thank you for your question. Our hotel is located next to the car park "Parking du Palais des Papes". When you get through the tunnel of the car park, you will see on the right our "minute parking" where you can stop, unload your luggages and access directly to the receptio. Then, our reception team will explain you how to park inside the "Parking du Palais des Papes". See you soon! Best regards, Nicolas Front desk Manager
0 votes
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Bonjour, Thank you for your email and question. If you are arriving at the TGV station, there is two possibilities to get to the hotel: you can take a taxi (approximately 20 € - 15 min from the hotel) or you can take a train shuttle to the central station. Then, it's a 15 min walk through the main avenue (rue de la République) and the main square (Place de l'Horloge) in direction to the Pont d'Avignon! See you soon! Nicolas Front Office Manager
1 vote
Bonjour, En effet, le Mercure Pont d'Avignon est entièrement rénové. La décoration, la literie, ainsi que les salles de bain font peau neuve!Les doubles vitrages permettent de profiter d'une nuit au calme tout en profitant de la situation privilégiée en centre ville. Dans l'attente de vous accueillir prochainement, Meilleures salutations, Marie-France JULIAN Directrice hébergement Mercure Pont d'Avignon Centre
0 votes
"Some rooms have balconies. We didnt have one but it would have been nice."
"Request as high as possible. Our room was level with the bar and we had to keep our curtains closed for privacy."
"Upgrade to PRIVILEGE room or corner room for the family"
"Join the accor club for a discount"
"Rooms with a view - modest to the front. Might be noisy in high season."
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PRICE RANGE
US$92 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure pont d`avignon hotel avignonaccor pont d avignon
LOCATION
FranceProvence-Alpes-Cote d'AzurVaucluseAvignon
NUMBER OF ROOMS
87
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