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4.5
#8 of 65 hotels in Avignon
Location
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A magnificent 16th century, completely re-modeled in the 18th, and continually modernized since then, the Hotel d'Europe is one of the oldest hotels in France. It occupies an ideal location at the centre of Avignon. In this timeless place, our hospitality is offered discretely and with warmth by a loyal and dedicated team. Its 39 rooms and 5 suites, decorated luxuriously but simply, offer exceptional comfort. La Vieille Fontaine restaurant is idyllic. Its beautiful shaded terrace and elegant dining room are the perfect settings for enjoying fine dining and famous cuisine. Just two steps from the Popes' Palace, the Hotel d'Europe is also located only 50 yards from the entrance through the ancient city walls. This central location is also the ideal starting point for your visit to Provence. From Avignon, it is easy to explore and discover this magical region. Our experienced Tourist hostess offers unique tours, from Orange through the Gard to Marseille, the Luberon, Aix-en-Provence, or Châteauneuf-du-Pape. Legend has it that a stay at the Hotel d'Europe is unforgettable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Classic
Languages Spoken
English, French, Russian, Spanish and 6 more
Location
12 Place Crillon, 84000, Avignon France
Name/address in local language
Hotel d'Europe
991 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We loved this hotel. Spent 5 days, using Avignon as a base for day trips. First, the hotel is beautiful. You enter via a large, landscaped courtyard that also serves as an outdoor bar/restaurant. This became a favorite place to sit for a while. Hotel internet extended to the outdoor space. Indoor public areas were beautifully decorated with antiques, tapestries, and other art. Our room, which was one of the smaller rooms, was still spacious enough and had lots of storage: 2 closets, shelving, drawers, and a large desk area. The window overlooked the courtyard. Bed was comfortable, lighting was very good. Bathroom also had good space, large mirrors, and excellent lighting. Bathrobes & slippers were provided along with big, deluxe bath towels and top-notch toiletries. Some reviews have said internet didn't work and staff was less than stellar. These issues must have been corrected because internet worked perfectly and staff went out of their way to be friendly and helpful. In other words, a first class experience all around.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, Thank you very much indeed for your time to post these kind words following your stay in our "maison" in Avignon. We will share your comments with our teams, they are their greatest source of motivation and encouragement. We would like to thank you again for choosing to stay again with us and it will be our great pleasure to welcoming you back at the Hotel d'Europe. Sincerely yours, Mme. Ghirardini Hotel Manager
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According to the hotel by-line, the hotel came into existence in 1799. It blows me away that I get to experience part of this history while enjoying the modern amenities the hotel has implemented. The bed was extremely comfortable, the sheets/towels/robes were luxurious, the AC in the room was quiet as I'm averse to noise while trying to get a good night sleep, the bathroom was large & roomy. Even though I was on the second floor, I couldn't hear anything from upper floors. It is conveniently located with a short walk to the main commercial area & the wall/bridge. I basically walked everywhere while my friend rented a bicycle from a nearby place (the hotel should be able to point you where) to discover more. My friend & I stayed in rooms 201 & 211. 201 is sun dappled, has a view to a street and a modest bathroom. 211 has more of a courtyard view with a large bathroom with separate bathtub & shower.
Tips: You have to leave the room key with the frontdesk as it's on a heavy bell. Book early and be specific about your preferences. Each room is different & as this was founded in 1799 & modernized, there may be a few quirks (for example, it required two steps to unlock the room door). No fault of the hotel, there are some eateries directly across that played loud music in the evening. Try avoiding the rooms facing that direction.
Suggestions: Some of the frontdesk people seemed inexperienced & can seem a little overwhelmed if there were some questions/requests OR a larger group at the same time. One sign of this was that either none of them will respond or all of them will try to respond at the same time & talk to each other while ignoring the guest who asked the question/request. Some of them seem to be taking directions from the porters which was unusual. A taxi was ordered for us to take us to the train station but direction was given to take us to the wrong station. Luckily, we discovered it in time & had to scramble into another taxi. The breakfast staff also seemed a bit overwhelmed. They seemed taken aback & flustered when we asked for hot water (come on, we're Americans but surely a lot of the Brits ask for hot water for tea, haha). For omelette, there was only a choice of cheese or ham. No basic vegetables such as mushroom, onion, bell peppers. I'm going to chalk all this up to the pandemic & challenge in staffing with experienced staff.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip:Â Be sure to ask for a quiet room away from the main entrance.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, We would like to thank you about your note and your understanding. We extend our sincerest apologies for the difficulties you encountered during yourstay. We hope to have the chance to welcome you again in Provence. Best Regards Mme. Ghirardini Hotel Manager
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An elegant, historic hotel in a perfect location, just inside the town wall and walking distance to the river where cruise boats dock. We were departing on a cruise after our stay, and it was great to be able to just check out and walk a few minutes to the boat, no hassle with taxis. Convenient for sightseeing anywhere within the old city walls. Also walkable from train station, if you don’t have too much luggage - a good idea because taxis are scarce and people were waiting a long time.
This is a renovated 16th century building, which shows in little things like how tricky it was to open/close the door, and lots of little changes in elevation where you need to watch your step. Our Prestige room was very large and comfortable, with lots of drawer and closet space, a huge spotless bathroom with good counter space, a shower that doesn’t leak, and very nice big soft towels, robes, and amenities. It had good lighting, a makeup mirror, and space to put shampoo etc in the shower. The layout was a bit quirky layout, with the toilet in a separate room near the entry. Lack of electrical outlets is the main negative.
Breakfast was in a lovely indoor setting (weather wasn’t right for the courtyard), very elegant, but basic. Good fruit selection, scrambled eggs and bacon, limited bread and cereals - just baguette, and little croissants and pain au chocolates, no other sweet or savory breads or pastries, and no toaster. A few bowls of different cereal mixes. They did have a nice selection of yogurts. Service is fine, but unremarkable.
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Date of stay: June 2024
Location
Cleanliness
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This has to be one of the most disappointing hotel stays of our lives. Before choosing this hotel, I had read lots of reviews, people seemed happy, the reviews that mentioned a bad smell had been from a couple years ago, so I assumed that the problem must have been fixed. It was not! The smell of the place (old and moldy actually made it difficult to sleep) We had started the evening with the windows open to air out the place but then we were forced to close them because of the noise from loud music just under our window. We had stayed at 2 previous chateau hotels along the cote d'azure before arriving in Avignon, it's not because a place is old and historic that the rooms have to smell. The "smoke free" room even came with ash tray and hotel matches. The bedding was also unpleasant. The headboard was covered in a white cloth material that had tinges of yellow discolouration. If you have allergies avoid this place. The bathroom was huge, but lacked style, and the water pressure in the shower was terrible. The hotel is exceptionally well located, in the old town, within walking distance of the Pope's Palace and shops. Parking is tricky in that area of the town, fortunately the hotel has valet service at 25 euros a night. They had a beautiful courtyard cafe but unfortunately, the restaurant and food service was closed so the only food to be had at the hotel was drinks and deserts. Very poor value for money. Needless to say we won't be returning to or recommending this hotel.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We paid a whopping 800 euros for a stay of two nights in a 'superior' room. On both nights we were woken frequently by loud music and screaming clientelle from the bars in front of the hotel (although our room shutters and windows were closed). Having finally made it to sleep on the first night, we were awoken again by the hotel fire alarm at 2.00am in the morning. Standing in the front lobby in a state of sleepy shock, staff told us that the alarm had been triggered by a guest smoking in their room. The hotel does indeed provide each room with a box of matches, but it seems unlikely that cigarette smoke would have set off the system for at least 10 minutes. Bar staff and the concierge did their best to do a good job. Management did not care enough to reply to my no-contact complaint e-mail, sent to reservations during our stay, detailing our experience and asking for some compensation. Reception had assured us we would receive a prompt reply, but we didn't. The hotel showed no hint of being 5 star and does not warrant the prices charged. One of the hotel's restaurants was closed, and the concierge service was not being offered during our stay. The garden area was also not very clean.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
Room Tip:Â Don't accept a room at the front of the hotel overlooking the street.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at this hotel for a long weekend, and had a very nice welcoming as we received a free upgrade to a suite. The room could not be improved, with a very nice bed, plenty of bath room arrangements, a very nice balcony, etc. The staff is also very helpful and friendly, they remembered our room numbers, what we preferred for breakfast drinks and cleaning was always spotless. Minor points of improvement would be: a more clear (website and in the room) communication on opening days and hours of bar and restaurant (we were disappointed to learn the bar does not operate all evenings; including also no room service of drinks at that time), and a better management of savoury breakfast (all eggs and bacon sold out, no smoked salmon, etc). That being said, the staff did their utmost to accommodate whatever we requested. For this reason, we would definitely consider returning there.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A gorgeous property, with much charm and quaintness set in a wonderful spot just inside the old city walls, with the most beautiful courtyard. Sadly, the benefits stop there. The location is extremely noisy by night, especially for rooms facing the square. The room we had needed maintenance which appeared long overdue. Service was generally friendly but far from top-notch even in the Michelin-starred restaurant. The overall guest experience did not represent value for money. Not highly recommended.
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Date of stay: June 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice historic hotel. Friendly and helpful staff!! I would have rated higher but the breakfast was a huge disappointment. Being a high end hotel, the breakfast buffet was overpriced (28 euros)with very limited selection. Most hotels at that category offer a much better variety of food. I agree with other Trip Advisors, order a la carte or dine elsewhere.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Â Order a la carte for breakfast. You will save money but also have plenty to eat!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, Thank you very much for taking the time to write a review after your stay. We deeply regret that your breakfast experience did not meet your expectations and would like to extend our sincere apologies. We do appreciate your feedback and will take it into consideration to help us understand what happened and improve our service level. We very much hope to have the chance to welcome you back again to restore your faith in our hotel. Kind regards, Mme. Ghirardini Hotel Manager
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Hotel d’Europe is a most wonderful hotel to stay when in Avignon. This converted 16th century mansion house is the most fitting place to retreat to after exploring Avignon as is the shaded courtyard bar area.
The hotel is ideally located just a few minutes walk from the Place des Papes and Place de l’Horlige and next to the city walls so you can easily step outside to stroll the banks of the Rhone.
Our room was absolutely luxurious. It was large and very comfortable with full mini bar, tea and coffee making facilities, a fully stocked bathroom and lovely linens and towels.
The breakfast was lovely and all the staff were very friendly and helpful. I would highly recommend this hotel if you were ever staying in Avignon.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in a very good location and is a splendid looking property.
However , there are a few issues which revolve around the staff.
Firstly , our room has dust under the kettle and there were some hairs in the bath tub. Also the separate shower is unusable due to the low water pressure.
The most disappointing aspect however was the greeting by the reception staff.
We were advised that our car would be taken care of by the valet , which normally means parking your car at the front of the hotel. This we did only to be informed we were in the wrong place by a very surly female receptionist. The valet soon came along and had no issue and took the car away.
The same receptionist then checked us in. She was very unfriendly and dismissive , the whole process seemed like a big chore for her.
After lunch and a walk around Avignon we walked back to the hotel and spotted her outside the main door on her phone.
When passing reception they barely glance up at you , when you are away from them you can hear them chatting and messing around.
The hotel management needs a wake up call as this establishment is not cheap and standards needs to be raised quickly.
I would advise you to book another hotel until the reviews improve.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
In-room continental breakfast was 22 euro per person. Baguette, pain au chocolate, pastries, jams, honey, butter, fruit, yogurt, and cafe au lait. All very fresh and very good.
Bonjour, a walk it is from Hotel d'Europe to the Avignon Center train station is no more than 20 minutes (1.300 m)
Avignon Tgv is far 1h (4.500m)
Thank you and see you soon
Front Desk
There are more places to choose from in the Avignon area.
PRICE RANGE
S$401 - S$657 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel d europe, d europe hotel avignon
LOCATION
FranceProvence-Alpes-Cote d'AzurVaucluseAvignon
NUMBER OF ROOMS
44
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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