The staff are very friendly and are always on hand to help. Thank you especially to staff member Simon, who helped me open my suitcase when my suitcase lock jammed. I was so relieved 😅 thank you ever so much!
Stayed here as part of vacation. Average hotel - probably would not stay here again. Positives: - Rooms are clean. - Breakfast is good - Nice pool - Good secured parking if you have a vehicle Negatives: - Hotel is understaffed. As a consequence staff are over-worked and so some of them are not very friendly or helpful. (Others are nicer!) - Location is OK but not great if you do not have a vehicle. You can take a city bus to the centre of town or a moderate walk. - Dinner menu is limited and overpriced. But there isn’t much around. If you are mobile, you’re better off going into town.
I will start with the fact that I didn’t really like the feel of the hotel when we walked in (too cold)! And just like that, it all changed to HAPPY when Bastién welcomed us in with a handsome smile and warm welcome! The checkin was like lighting speed that it was painless! We planned on going out but got lazy so I went down and asked Bastién for delivery options and if he could make something to order. While he couldn’t, a burger place was suggested. I went to the room and started calling and not one place that was less then one mile away from the hotel would deliver so back to plan 1, called Bastién and asked for their pasta special. And who delivers it? BASTIÉN! OMG! He was so fast I didn’t get to give him his tip! Let me tell you, that PESTO PASTA was AMAZING! No picture cause I completely forgot to take one! Guess we were hungry! This was day 1! Next day we had their continental breakfast and it was good for what it was. What we loved was the service! Laura, Wlledet (not sure if that’s the spelling but she’s the Housekeeping Manager), Patríce & Simon wore so many hats that they ran that place sufficiently! We were impressed to say the least! Our room didn’t have carpet so imagine how cold it was the first night. Turns out if you ask for a Balcony you will get a room with no carpet because the tracking in of dirt! We told Simon the next day, and when we got back from a very long day of exploring there was a manual heater in the room which kept us toasty all night! When we checked out there was a minor mistake and Patríce felt really bad! I told him not to worry he can fix it later! And yes it was fixed the very next day! The only thing I’d fix is maybe add a few more items to the continental breakfast! That’s it! I couldn’t find my printout to look over any charges cause Patríce did give me one and noticed charges on my bill! Called in and who answers? Bastién! I think the man lives there! Haha! Explanation was delivered and fixed almost immediately! I love when businesses don’t dilly dally around you and immediately research and fix the problem if needed all within the same phone call! Expect the beautiful person that checked you in to bring you your room service order up, possibly sit you for breakfast and may very well check you out!! Have some cash and please tip these lovely people! Because of them this review is 5 stars! Loved it! …
We stayed in two rooms with our kids in August. It is really close to the TGV station, just a few minutes' taxi ride and easy to get into Avignon on the regular bus from outside the hotel. We stayed five nights and didn't hire a car at all. Great rooms, very clean, lovely pool and gardens and gorgeous little indoor pool too. Food and drinks are expensive so we only ate once in the evening and didn't have breakfast at all although would have done if it was cheaper. We knew this in advance and brought plastic bowls for the kids to have breakfast cereal in the room and made use of the bedroom fridges for milk and wine for the evening. No balconies but we relaxed in the very cosy chairs in the garden in the evening.
My husband and I enjoyed our stay here. The room/bathroom is tiny but it was clean, quiet, and comfortable. It has a great location with walking distance straight to the beach and they have a relationship with a beach club where they'll reserve you a bed with a slight discount. There's a cute courtyard and the hotel staff is helpful, gave us a great dinner recommendation. They do have indoor parking which is helpful (extra cost) but if you're not from Europe just beware the spots are tight!