NH Collection Marseille
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NH Collection Marseille
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Avg. S$190 /night, 9/14 - 9/15
S$398
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per night
S$164
per night

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About

4.5
#8 of 137 hotels in Marseille
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value

Todo el mundo necesita un sitio donde reposar cuando está cansado. Para aquellos que visiten Marsella, NH Collection Marseille es una magnífica elección para descansar. Conocido por su ambiente para familias y su proximidad a fantásticos restaurantes y atracciones, NH Collection Marseille te ayuda a disfrutar de lo mejor de Marsella.

Las habitaciones de NH Collection Marseille ofrecen aire acondicionado y minibar, y los huéspedes pueden estar conectados con internet gratuito.

Además, durante la estancia en NH Collection Marseille los huéspedes tienen acceso a recepción abierta 24 horas, servicio de habitaciones y conserje. También puedes disfrutar de gimnasio y desayuno.

Durante tu visita, no te pierdas atracciones populares como Château d'If (0,9 km), Puerto Viejo (0,7 km) y Basilique Notre Dame de la Garde (2,0 km), a las que puedes llegar andando desde el hotel.

Ya viajes por negocios, placer o ambos al mismo tiempo, NH Collection Marseille hará inolvidable tu visita a Marsella.

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Property amenities
Paid public parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Telephone
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Trendy
Languages Spoken
English, French, Spanish
Hotel links

Location

37 boulevard des Dames, 13002 Marseille France
Name/address in local language
4.5
4.5 of 5 bubbles731 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The NH Collection Marseille garners appreciation for its wealth of amenities, including spotless, modern rooms and a breakfast buffet that delights guests. Nestled close to the Old Port and the lively Basket neighborhood, its location is a highlight for many travelers. While the hotel atmosphere is frequently described as charming, and the cleanliness receives high marks, some guests suggest improvements in service consistency and noise management. While reviews on value are mixed, with mentions of free upgrades alongside unexpected charges, the attentive staff often leaves a positive impression.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory

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Detailed Reviews
antony4221 wrote a review Jan 2020
5.0 of 5 bubbles
Good location not too far from port area, but not on top of the general street activity. Rooms were clean and well appointed, with space and firm beds. Staff were friendly and helpful. Unlike most hotels the TV had a headphone socket, which allowed for quiet viewing while my partner rested. Road noise may be an issue for some at the front, and extractor noise at the back, when the window was open.
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Review collected in partnership with NH Hotels
Date of stay: December 2019
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ECorrochano, Director de Relaciones con Clientes at NH Collection Marseille
Responded 6 Jan 2020
Dear Antony: On behalf of all the NH Collection Marseille team I wanted to thank you for taking a few minutes of your precious time to tell us about your stay. We are glad to read that you have enjoyed your stay and that you ha ve appreciated the confort of your room. Specially, I would like to thank you for your kind words dedicated to our staff who works to provide always the best experience to our guests. We hope to have the pleasure of welcoming you again during your next stay in Marseille. Kind regards,
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PeterBarris wrote a review Jan 2020
5.0 of 5 bubbles
We stayed here every week (Mon-Thu) for over 6 months and needless to stay that this is the best hotel there is in Marseille for Business Travellers and Leisure (you are at a 5-10 minute walk from the best shopping malls, resturants and the largest cinema in Marseille!). We tried a lot of the other brands and the quality of the rooms, breakfast, dinner options and overall service is literally amazing and consistent throughout all the stays. The staff will always welcome you with a great smile and be the most helpful front desk agents you will have ever encountered.

A special thanks to Victor (the GM), who will go out of his way in every occasion to please his guests and make sure they are having the best possible stay. Also need to mention the commitment of Pablo and Paula at the front desk for their helpful attitude and all the good moments we were able to share with them.

Don't look any further, if you are travelling to Marseille this is your hotel!
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Date of stay: May 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Junior suites are great! The bathroom is enormous! Definitely worth paying a bit extra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ECorrochano, Director de Relaciones con Clientes at NH Collection Marseille
Responded 29 Jan 2020
Dear PeterBarris: On behalf of the whole team I wanted to thank you for your comment and every word you dedicated to our hotel. Thank you, specially, for you kind words dedicated to our staff specially to Pablo, Paula and Victor. It will be our pleasure to welcome you back again in NH Collection Marseille. You know where you have your home in Marseille! We will be glad to see you both back ! Kind regards,
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Breizh11 wrote a review Mar 2023
Bern, Switzerland
4.0 of 5 bubbles
We stayed 5 nights at this hotel: the room was quiet (overlooking the courtyard) - with windows which could be opened - large, bright and very clean (same for the bathroom). Breakfast was excellent, with enough space between tables (no crowd and hurry), and with a great variety of food & beverages. The reception staff was efficient and attentive and the general atmosphere of the hotel very pleasant and cool. Last but not least, the hotel is very convenient located, in a safe neighbourhood with tram and subway stops very close to it and a good choice of places to eat/drink nearby (@ La Joliette, Le Panier) and also to shop or buy food. I would stay again at NH Collection Marseille and recommend this place.
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Review collected in partnership with NH Hotels
Date of stay: March 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alba Santos GUEST RELATIONS, Atención al cliente/recepción at NH Collection Marseille
Responded 27 Mar 2023
Dear guest, We really thank you for taking the time to share your opinion with us and with such a detailed description our services, location and staff's attention. We are more than happy to read you appreciated your experience in Marseille and in our hotel and we will be glad to receive you again!
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Michael wrote a review Aug 2021
Frankfurt, Germany
2.0 of 5 bubbles
If you ever felt like attending a Covid party, this hotel is your place to go. Honestly, since the pandemic started, I have never been to a hotel which handled the situation that badly:

Already when checking in, we did see that half of the associates were wearing their mask barely over their mouth, not even speaking of the nose. There was no information given at any time about the measures the hotel asks the guests to adhere to. Also, nobody checked for any test or vaccination. Most guests didn’t wear any mask at all and nobody from staff asked them to do so.

The worst part by far is the breakfast, it was more a zoo than a relaxing way to start the day. Most guest and part of staff were not wearing masks at all or not correctly. The dishes were not properly cleaned as my cup had residue of egg in it. All food was open and not protected from spitting, even more an issue as mask rules were not enforced. Also, everybody served themselves and also some people touched the food directly without using a tong. The buffet looked like a warzone and our table was never cleared of used plates. Also other guests were loudly watching soccer on their phone and nobody from staff tried to keep the atmosphere pleasant for everybody else.

The hardware of the hotel apart from breakfast is ok. Bed were comfortable and the room spacious but room was poorly used. Our toilet was cramped behind the bathroom door, so if you have any mobility issues it will be difficult to us it comfortably.

Overall we would never return, as the hotel is a Covid hotspot where we felt never safe and comfortable. If you want to stay in a place where your health is important, don’t stay in this hotel.
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicola F wrote a review Jul 2020
London
3.0 of 5 bubbles
We found this hotel to be fine, but forgettable. The location is good, short walk to the old town and port, and not far from the station, but be aware that it is on the intersection of 2 busy roads. We were on the mezzanine floor at the front in rooms 3 and 6, and my husband, who is a light sleeper, got very little sleep due to a combination of traffic, trams , music and people on the streets. I had my earplugs and slept well in a comfy bed . I enjoyed the breakfast and had a lovely shower in the modern bathroom. The check in process took longer than seemed necessary, but staff were friendly, especially the breakfast chef. The hotel has taken covid seriously and it felt a Very place to be. Overall though the hotel was a little lacking in character and not sure if I’d stay again. Completely impressed by Marseille though. Intriguing city on the most, a bit run down in places but a stunning coastline, great atmosphere and lovely food. We hired the plentiful electric scooters and went on a memorable sunset ride along the corniche, followed by a stroll around the port and a delicious dinner in the old town .
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GUEST RELATIONS GUEST RELATIONS, Atención al cliente/recepción at NH Collection Marseille
Responded 1 Aug 2020
Dear Nicola F., Thank you for leaving a review following your recent stay with us. Marseille is definaly a beautiful city to visit, and it is fantastic to hear that you had the chance to explore it with scooters. Sounds like you had fun! Even though we have the best location it is true that it can be more noisy than another hotels far from the center. On you next visit please let us know and we can sign an interior room. I guaranty that you and your husband won’t hear any noise form street. All our team is taking very serious the COVID. It is impossible to forget that we are in the middle of a world pandemic and it is our roll to help you to relax after this few last months very tense, but also making sure you that you are safe with us. At the moment we don’t have all the team with us, they are coming back step by step and I am sure we will have all of them back soon to provide the best service de check in/out. We appreciate your feedback and are looking forward to see you at NH Collection Marseille very soon to keep enjoying our facilities. Most sincere regards, Lilian Ferrer Guest Relations Manager
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Rahul K wrote a review Jun 2023
New Delhi, India
2.0 of 5 bubbles
Good, clean hotel with extremely welcoming staff. Housekeeping however very poor. Laundry was left in the room for 3 days and no one collected it for washing. When i approached the reception, they informed me that laundry needs to be kept outside the room or handed over to the reception staff for washing. No such instructions were posted in the room and neither was i informed at the time of check in. The hand soap dispenser in the toilet does not work and no one bothers to fix it either.
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Date of stay: June 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ANTONIO DEBEAUPTE, General Manager at NH Collection Marseille
Responded 23 Jun 2023
Dear Guest Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards,
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Bobcat18793 wrote a review Oct 2022
Denver, Colorado
4.0 of 5 bubbles
Mixed feelings about the hotel. The staff were amazing and helpful! Can’t say enough nice things about them, especially the poor chap running the bar and restaurant almost single handedly one night! We were given an accessible room (we don’t need one) so the room was a bit uncomfortable with chair height toilet and awkward shower configuration. Our room faced a side street where we watched someone feed seagulls from his apartment window daily! Beds are a bit hard but pillows ranges from small and soft to larger and more stuffed to suit all tastes. The breakfast buffet wasn’t the best I’ve seen for this chain. If you go early, it’s better than waiting because they run out of food. The fitness room was on the sixth floor and it had a terrible smell as you expected the elevator to the room so we didn’t use the fitness room. The hotel location is good - 10 minute walk from port or shopping center, one mile from train station (10€ ride and well worth it!) Unfortunately not a lot of restaurants nearby so we ate at the hotel restaurant a couple of nights.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alba Santos GUEST RELATIONS, Atención al cliente/recepción at NH Collection Marseille
Responded 10 Oct 2022
Dear customer, Thank you for taking the time to write us a comment, we really appreciate all feedbacks to improve our staff, our quality of service and hotel. We are taking note about the restaurant and we are sorry about the fitness. Do not hesitate to inform our staff so we can fix it next time. Thank you very much for the amazing comment about our staff, we do our best to welcome our customer warmly and help them to discover Marseille. I hope we will see you again in NH COLLECTION Marseille, Please take care of yourself; Best regards, Nassera Guest relations
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Stephenkase wrote a review Sept 2022
Brighton
4.0 of 5 bubbles
Very good hotel. The room was clean, fairly large and well furnished. We had a view of the city. There was a walk-in shower that was quite modern and functional. The bed was very comfortable. The reception staff was quite helpful.

The breakfast is not worth the price, in my opinion. Although fair for the amount of food provided, this looked not particularly typical of France and Marseille, especially for the cakes and croissants that were nothing special in honesty. Further, I personally do not like to get coffee from automated machines in hotels as they can taste rather watery, especially if going for a decaf option, plus there is no way to get a cappuccino done with non diary milk alternatives.

Given that there are a number of local patisseries, boulangeries, local cafés and even a Starbucks coffee at walking distance from the hotel, there are plenty of alternatives, some of which offer experience of local taste for the same price or less.

Hotel location is fantastic, as stated above very central, in a relatively safe area, at a short walk from main attractions, cafés, great restaurants, and just behind "le panier", and 10 mins walk to the port vieux.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alba Santos GUEST RELATIONS, Atención al cliente/recepción at NH Collection Marseille
Responded 26 Sept 2022
Dear guest, We really appreciate you took the time to share your feedback with us. This allows us to improve our service and to know our guests needs and preferences. We take well note about your comment regarding the breakfast products, we are progressively changing them to make them more regional and French typical. We hope we can receive you again and that you can taste our new products at that moment. Best regards, Alba Santos Guest Relations
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Jukka wrote a review Mar 2020
Sipoo, Finland
5.0 of 5 bubbles
4 nights here with wife, top floor 2-room suite was quite quiet, very clean and spacious.
Very friendly staff helped with every need!
Breakfast included lots of varieties for every taste. Bed could have been a little softer and pillows were a tad floppy as they often are in hotels. Very good bathroom with nice rain shower. I hope air conditioning can keep up during warm summer months.
Easy to walk to the center or take a tram or bus if you feel lazy. Enough shops around for small utilities you might need.
I would stay here again!
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Date of stay: March 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: 520 top floor suite was nice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ECorrochano, Director de Relaciones Públicas at NH Collection Marseille
Responded 20 Mar 2020
Dear Jukka, thank you so much for such a marvelous review. We are proud to see that your stay among us has been memorable and we are looking forward seeing you again any time soon. We would also like to wish you all the best during this extremely difficult period that is impacting everybody so hard. Kind regards,
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Vittorio B wrote a review Oct 2021
1.0 of 5 bubbles
We stayed at NH Marseille Collection hotel from 1st October till this morning (reservation number on booking.com 2840547623).el.

On the night of our arrival, right after we checked in our room, I opened the window (which I later found out was supposed to be blocked, but was not) in order to close the window shutter. As soon as I touched it it lost balance and was about to fall down in the street. I managed to keep it up (at my own risk) and pulled it inside the room. It was clearly never been attached to the wall (as there were no holes and no screws in the wall) and always been just leaning on it. That was very dangerous for me while grabbing it and also could have seriously injured people walking in the street! You can immagine how surprised I was! I then called the reception and they sent a person to the room who just grabbed the shutter and took it away. Nobody even offered to replace our room.

After a while we found out there was a big red spot on the mattress, clearly visible under the sheet. We called again the reception. They told us to go downstairs to get another room key and they 'sent' us to another room.

We reached the other room and moved our baggage by ourself. The room was smaller and not as nice, but ok. However, as soon and we pulled down the bed sheets we found out, again, they were dirty with blood (as there was a clear red spot on the top sheet).

We called the reception for the third time and got another room. This time the bed was clean, but there was a sigarette butt on the windowsill. The whole thing took more than 1,5 hrs and we were tired so we decided to keep the room with the cigarette but without calling the reception again.

This is DEFINETELY NOT what you expect from 4 stars 'collection' hotel.

NOT RECOMMENDED
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Date of stay: October 2021
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
Louise C asked a question Feb 2020
Hong Kong, China3 contributions3 helpful votes
Parking nearby?
Marseille, France
Dear Hua Hui Lim, Thank you very much for your message and for choosing NH Collection Marseille! Our nearest parking is the Phocéen (Q Park), 12 Rue Jean Marc Cathala. We also have 10% of discount with the Parking Indigo République, open 24H, also close by. We remain at your disposal for anything you might need. Best regards, Guest Relations
Colin C asked a question Oct 2019
Chester, United Kingdom20 contributions6 helpful votes
Can you please tell me the price for the buffet style breakfast per guest please
Answer from S.Galan
Dear Guest: Thank you for contacting our NH Collection Marseille. We are pleased to inform you that if you contract the breakfast at the check in it costs 18,90€, if you take it the same morning it costs 21,90€. We remain at your entire disposal. Best regards, Guest Relations.
Answer from S.Galan
Dear Guest: Thank you for contacting our NH Collection Marseille. This week we have 26º maximun and 17º degrees minimun. We remain at your entire disposal. Best Regards, Guest Relations.
Answer from S.Galan
Dear Guest: From Marseille Airport there is a shuttle bus until Saint Charles Central Station. You can by the tickets online or you can buy them directly on the bus. We remain at your entire disposal for anything you may need. Best Regards, Guest Relations.
Gutta Cavat Lapidem wrote a tip Jun 2024
Province of Ancona, Italy23 contributions17 helpful votes
4.0 of 5 bubbles
"Request an interior room with windows overlooking side streets, otherwise it is too noisy to sleep. "
Read full review
Ksenija B wrote a tip Feb 2024
10 contributions
5.0 of 5 bubbles
"The hotel is very nice, clean, good location and tasty food!"
Read full review
rana v wrote a tip Aug 2023
Houston, Texas13 contributions7 helpful votes
2.0 of 5 bubbles
"Ask for quiet room not by street construction. Eat food before it gets dark."
Read full review
Michael wrote a tip Jul 2023
3 contributions2 helpful votes
3.0 of 5 bubbles
"Nice hotel but limited service in the evening"
Read full review
Jen wrote a tip May 2023
Glasgow, United Kingdom11 contributions7 helpful votes
5.0 of 5 bubbles
"Very central. We were able to leave luggage in the hotel on arrival and after check out before our flight and there were no issues."
Read full review
Not the right property for you?
There are more places to choose from in the Marseille area.
PRICE RANGE
S$184 - S$278 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
176
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NH COLLECTION MARSEILLE (S̶$̶2̶0̶3̶) S$187: UPDATED 2024 Hotel Reviews, Price Comparison and 470 Photos (France) - Tripadvisor

Frequently Asked Questions about NH Collection Marseille
Which popular attractions are close to NH Collection Marseille?
Nearby attractions include Centre de la Vieille Charite (0.2 km), Musée d’Archéologie Méditerranéenne (0.3 km), and Map - Marseille & Pistes (0.3 km).
What are some of the property amenities at NH Collection Marseille?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at NH Collection Marseille?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Marseille?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Marseille?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to NH Collection Marseille?
Conveniently located restaurants include Le Hippie Chic Café, La Table de L'olivier, and Entre Terre et Mer.
Are there opportunities to exercise at NH Collection Marseille?
Yes, guests have access to a fitness centre during their stay.
Is NH Collection Marseille located near the city centre?
Yes, it is 0.7 km away from the centre of Marseille.
Are any cleaning services offered at NH Collection Marseille?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at NH Collection Marseille?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does NH Collection Marseille offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
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