NH Collection Marseille
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About
Todo el mundo necesita un sitio donde reposar cuando está cansado. Para aquellos que visiten Marsella, NH Collection Marseille es una magnÃfica elección para descansar. Conocido por su ambiente para familias y su proximidad a fantásticos restaurantes y atracciones, NH Collection Marseille te ayuda a disfrutar de lo mejor de Marsella.
Las habitaciones de NH Collection Marseille ofrecen aire acondicionado y minibar, y los huéspedes pueden estar conectados con internet gratuito.
Además, durante la estancia en NH Collection Marseille los huéspedes tienen acceso a recepción abierta 24 horas, servicio de habitaciones y conserje. También puedes disfrutar de gimnasio y desayuno.
Durante tu visita, no te pierdas atracciones populares como Château d'If (0,9 km), Puerto Viejo (0,7 km) y Basilique Notre Dame de la Garde (2,0 km), a las que puedes llegar andando desde el hotel.
Ya viajes por negocios, placer o ambos al mismo tiempo, NH Collection Marseille hará inolvidable tu visita a Marsella.
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A special thanks to Victor (the GM), who will go out of his way in every occasion to please his guests and make sure they are having the best possible stay. Also need to mention the commitment of Pablo and Paula at the front desk for their helpful attitude and all the good moments we were able to share with them.
Don't look any further, if you are travelling to Marseille this is your hotel!
Already when checking in, we did see that half of the associates were wearing their mask barely over their mouth, not even speaking of the nose. There was no information given at any time about the measures the hotel asks the guests to adhere to. Also, nobody checked for any test or vaccination. Most guests didn’t wear any mask at all and nobody from staff asked them to do so.
The worst part by far is the breakfast, it was more a zoo than a relaxing way to start the day. Most guest and part of staff were not wearing masks at all or not correctly. The dishes were not properly cleaned as my cup had residue of egg in it. All food was open and not protected from spitting, even more an issue as mask rules were not enforced. Also, everybody served themselves and also some people touched the food directly without using a tong. The buffet looked like a warzone and our table was never cleared of used plates. Also other guests were loudly watching soccer on their phone and nobody from staff tried to keep the atmosphere pleasant for everybody else.
The hardware of the hotel apart from breakfast is ok. Bed were comfortable and the room spacious but room was poorly used. Our toilet was cramped behind the bathroom door, so if you have any mobility issues it will be difficult to us it comfortably.
Overall we would never return, as the hotel is a Covid hotspot where we felt never safe and comfortable. If you want to stay in a place where your health is important, don’t stay in this hotel.
The breakfast is not worth the price, in my opinion. Although fair for the amount of food provided, this looked not particularly typical of France and Marseille, especially for the cakes and croissants that were nothing special in honesty. Further, I personally do not like to get coffee from automated machines in hotels as they can taste rather watery, especially if going for a decaf option, plus there is no way to get a cappuccino done with non diary milk alternatives.
Given that there are a number of local patisseries, boulangeries, local cafés and even a Starbucks coffee at walking distance from the hotel, there are plenty of alternatives, some of which offer experience of local taste for the same price or less.
Hotel location is fantastic, as stated above very central, in a relatively safe area, at a short walk from main attractions, cafés, great restaurants, and just behind "le panier", and 10 mins walk to the port vieux.
Very friendly staff helped with every need!
Breakfast included lots of varieties for every taste. Bed could have been a little softer and pillows were a tad floppy as they often are in hotels. Very good bathroom with nice rain shower. I hope air conditioning can keep up during warm summer months.
Easy to walk to the center or take a tram or bus if you feel lazy. Enough shops around for small utilities you might need.
I would stay here again!
On the night of our arrival, right after we checked in our room, I opened the window (which I later found out was supposed to be blocked, but was not) in order to close the window shutter. As soon as I touched it it lost balance and was about to fall down in the street. I managed to keep it up (at my own risk) and pulled it inside the room. It was clearly never been attached to the wall (as there were no holes and no screws in the wall) and always been just leaning on it. That was very dangerous for me while grabbing it and also could have seriously injured people walking in the street! You can immagine how surprised I was! I then called the reception and they sent a person to the room who just grabbed the shutter and took it away. Nobody even offered to replace our room.
After a while we found out there was a big red spot on the mattress, clearly visible under the sheet. We called again the reception. They told us to go downstairs to get another room key and they 'sent' us to another room.
We reached the other room and moved our baggage by ourself. The room was smaller and not as nice, but ok. However, as soon and we pulled down the bed sheets we found out, again, they were dirty with blood (as there was a clear red spot on the top sheet).
We called the reception for the third time and got another room. This time the bed was clean, but there was a sigarette butt on the windowsill. The whole thing took more than 1,5 hrs and we were tired so we decided to keep the room with the cigarette but without calling the reception again.
This is DEFINETELY NOT what you expect from 4 stars 'collection' hotel.
NOT RECOMMENDED
"Request an interior room with windows overlooking side streets, otherwise it is too noisy to sleep. "Read full review
"Very central. We were able to leave luggage in the hotel on arrival and after check out before our flight and there were no issues."Read full review
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