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Hotel Mercure Marseille Canebiere

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48 la Canebiere, 13001 Marseille France
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (43)
Room & Suite (29)
Dining (21)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 13/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Mercure Marseille Canebière
Updated 13/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 143 hotels in Marseille
Location
Cleanliness
Service
Value
Travellers' Choice
New hotel Open in July 2019, ideally situated on the famous Avenue de la Canebiere, the Haussmann-style Mercure Marseille Canebiere Hotel will open its doors in June 2019! Five minutes from the old port and close to Marseille Saint Charles Train Station and the World Trade Center, the hotel has 90 rooms including 3 suites with Provencal accents .A Marseille brewery awakens your taste buds with fresh and local produce all year
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Photo copier / fax In business centre
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Catalan
107Reviews1Q+A0Room tips
Traveller rating
  • 55
  • 28
  • 14
  • 5
  • 5
Time of year
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Popular mentions
Alpesh wrote a review Oct 2021
London, United Kingdom33 contributions9 helpful votes
While the hotel is nice and modern, the management staff of this hotel is beyond pathetic. They do not understand how customer service or customer feedback works - they do not want to listen nor do they do know how to express empathy. DO NOT stay here if you are looking for a plesant experience.
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Date of stay: September 2021
Value
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manosrs wrote a review May 2020
Athens, Greece24 contributions9 helpful votes
Hotel's Favourite
I have been here for many days during April 2020 for work, during a difficult period because of the confinement due to COVID-19. Although the hotel was understaffed due to the limited operational possibilities because of travel and other restrictions, everybody was extremely kind and friendly and tried to help us in every possible way going well over their assigned duties. From the hotel director (merci Aurelie!) to the rest of the staff (merci Valentin, Bérangère and Claire!) they were always trying for the best for all of us. The rooms are shining clean (although not too big if you have to stay inside for long), noise insulation and air conditioning at top level. Perfectly situated near the “Vieux Port” if you want to visit the city. Avoid only the neighboring area just behind the hotel. If I need again a hotel in Marseille it will definitely be my first choice. The staff can make all the difference in the world!
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Date of stay: April 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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Response from Mercure Canebière, Guest Services / Front Office at Hotel Mercure Marseille Canebière
Responded 5 May 2020
Dear Manos, Many thanks for sharing your feedback withs us. We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It was a real pleasur for us to welcome you. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. More when we are understaffed due to the Covid Crisis as you wrote. Thank you for your very kind feedback, and we hope to see you again soon during a normal period :) Mercure Canebière 's team
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ChriVdm wrote a review Aug 2021
Bornem, Belgium7 contributions3 helpful votes
I rarely had such an unpersonal feeling in a hotel. The hotel is nice, with modern rooms, soundproof (with windows closed, although police/firebrigade/ambulance sirenes can be heard) and a vibrant neighbourhood (Marocco feeling). But what was missing for us was a warm welcome. We stayed 8 nights and half of the time there was nobody at the reception and when there was somebody, they hardly looked up from the laptop to say welcome or 'bonjour' when we entered the lobby, the doors only being 4 meters in front of the small reception desk. Very strange and sad, since that could have been the little extra to get an even better rating and in fact it really disturbed us, not being used to such a cold ambiance when entering a hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from , Propriétaire at Hotel Mercure Marseille Canebière
Responded 29 Aug 2021
Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
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Claes wrote a review May 2020
1 contribution1 helpful vote
Amazing Stay, lovely people who is working there and the rooms are very comfortable. Sadly, the virus stopped the visit for some nice resturant around but short distans to visit some other open places.
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Date of stay: April 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Mercure Canebière, Guest Services / Front Office at Hotel Mercure Marseille Canebière
Responded 5 May 2020
Dear Claes, We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. Even more when we are understaffed and not able to provide all of our services due to the COvid Crisis. Many thanks again for your very kind review it was a real pleasure to welcome you ! Take good care. Best regards, Mercure Canebière 's team
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Luís Filipe Neto wrote a review Apr 2020
Lisbon, Portugal12 contributions11 helpful votes
During an intense aerial operation, the hotel, despite all the difficulties and scarcity of food products, the friendly staff of the hotel managed to guarantee the minimum comfort. Thank you guys! Mercy
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Date of stay: April 2020Trip type: Travelled on business
2 Helpful votes
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Response from Aurélie Nicolas, Autre at Hotel Mercure Marseille Canebière
Responded 19 Apr 2020
We were delighted to take care of you during your stay! Stay safe! See you soon maybe...
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PRICE RANGE
US$91 - US$143 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
90
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Frequently Asked Questions about Hotel Mercure Marseille Canebière
Which popular attractions are close to Hotel Mercure Marseille Canebière?
Nearby attractions include Randonnées théâtrales Marcel Pagnol Cie Dans la cour des Grands (0.5 km), Paniq Room Escape Game (0.2 km), and Le Vieux Port (0.5 km).
What are some of the property amenities at Hotel Mercure Marseille Canebière?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Mercure Marseille Canebière?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Mercure Marseille Canebière?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Mercure Marseille Canebière?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Mercure Marseille Canebière?
Conveniently located restaurants include Cafe Bovo, L'infusion, and Glacier Bio Café Le METROPOLE.
Is Hotel Mercure Marseille Canebière located near the city centre?
Yes, it is 0.7 km away from the centre of Marseille.
Are pets allowed at Hotel Mercure Marseille Canebière?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Mercure Marseille Canebière offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Mercure Marseille Canebière?
The staff speaks multiple languages, including English, French, and Catalan.
Are there any historical sites close to Hotel Mercure Marseille Canebière?
Many travellers enjoy visiting Palais du Pharo (1.7 km), Château d'If (0.4 km), and Palais Longchamp (1.7 km).