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Hotel Mercure Marseille Canebiere

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Traveller (72)
Room & Suite (48)
Videos (2)
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About

#28 of 137 hotels in Marseille
Location
Cleanliness
Service
Value
Travellers' Choice
New hotel Open in July 2019, ideally situated on the famous Avenue de la Canebiere, the Haussmann-style Mercure Marseille Canebiere Hotel will open its doors in June 2019! Five minutes from the old port and close to Marseille Saint Charles Train Station and the World Trade Center, the hotel has 90 rooms including 3 suites with Provencal accents .A Marseille brewery awakens your taste buds with fresh and local produce all year
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Photo copier / fax In business centre
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, French, Catalan
173Reviews4Q+A5Room tips
Traveller rating
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Meg W wrote a review 10 Apr
7 contributions9 helpful votes
I have stayed in many 4 star hotels and this certainly was not one. It is more like a hostel than a hotel. Staff with no customer service. Room was not as described, booked a twin but was given a tiny double. One small wardrobe with four coathangers for 2 persons staying 3 days, not even a shelf to put your clothes on. No chest of drawers. Coffee facilities had powdered milk sachets which were so ancient they didn't dissolve. Buffet breakfast was cold every morning and very poor quality. when Bain marie was empty and a request for it to be refilled we were told that that there was no more. Asked for a poached egg but was told no. We looked forward to a relaxing glass of wine before bed but the bar is closed on Saturdays and Sundays. Very noisy area but there was no double glazing. It seemed as though the hotel is run more for the benefit of the staff than customers. The area is littered with homeless, drunks and beggars and feels very unsafe to walk through in the evening. I would never return to this hotel
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Date of stay: April 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: The area is very unsafe. Many beggars, homeless people sleeping rough and drunks. There is a very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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py0l wrote a review Jul 2022
Vancouver, Canada4 contributions2 helpful votes
Hotel's Favourite
We had a really good stay. Hotel is clean and A/c was working. Location is central and rooms quite spacious Would like to highlight how helpful Riyad at the front desk was to us. Our luggage went missing on our way to Marseille and Riyad saw I was struggling to get through to the lost baggage number. He kindly offered to take over and called 5 times till he got through and convinced them to deliver it that night as we left the next morning. He made such a difference to our short stay. Give that man a raise!
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure Canebière, Service clients/Réception at Hotel Mercure Marseille Canebière
Responded 8 Jul 2022
Dear client, Thank you for your kind message. We shared it with Riyad and he was very grateful. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alainmoual92 wrote a review Mar 2024
Lebanon1 contribution
Im a privilege member of the accor hotels chain and I go on business trips frequently and i usually only reserve at accor. During my last stay, my luggage was opened when I was out of the room, even though i locked it before I leave with a security code. On my return my luggage was open. I mentioned this to the reception and they told me they investigated it but they can’t know who entered the room when im out and they did not take any measures and did not took this event seriously. It will be my last time to visit this hotel.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Valentin MEZERETTE, Guest Services / Front Office at Hotel Mercure Marseille Canebière
Responded 3 weeks ago
Dear guest, We sincerely apologize for the incident regarding your luggage during your recent stay. The security and well-being of our guests are of utmost importance to us, and we take such matters very seriously. Rest assured that we are looking into this matter diligently to prevent any recurrence. We are writing the same answer as the one we wrote on the other of your negative digital reviews. You are already aware that we took quick measures to check all the datas necessary to investigate on our own about your room even nothing has been stolen as you know. Duty Manager and front desk Managers themselves discussed with you and replied to you orally about this unfortunate incident after doing all the efforts that could do. We appreciate your loyalty as a privilege member of the Accor hotels chain and regret the inconvenience caused. Your feedback is valuable to us, and we will ensure that necessary steps are taken to address this issue. We hope to have the opportunity to regain your trust in the future. Best regards Hôtel Mercure Marseille Canebière Vieux-Port
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristīne K wrote a review Feb 2024
1 contribution
Very good service. Good location. near the port. Very nice welcome at reception. We really liked it. The room was clean and comfortable. we could communicate with the employees in many languages, also in Russian. Necessary things were quickly brought to the room.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Traveler54477883349 wrote a review Dec 2023
1 contribution
The stay was very good, especiall that the staff were very helpful. I would like to thanks Olivier and Adrien for the nice hospitality and support during the whole period of the stay. I hope to come again due to these nice guys.
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Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Trail33016442093 wrote a review Dec 2023
1 contribution
Good stay, hospitality and excellent cooperation from the hotel employee Although the hotel is small, its location is excellent in the center of the beautiful city of Marseille, close to the metro, tram, bus station, and shopping places. Thank you
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Although the hotel is small, its location is excellent in the center of the beautiful city of...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chrystie22 wrote a review Sept 2023
UK153 contributions61 helpful votes
Spent 2 night there. Stayed in a standard double room. It was large enough with a very comfortable bed and multiple pillows. All clean and modern. Wide shower. Big tv with a choice of channels. A minibar but nobottles of water and only a few sachets of coffee and capsules of milk powder. Breakfast a bit expensive as choice not very ample but good enough. Lifts a bit hit and miss as we were stuck in one for about 15mn on our second night. Tried to ring the bell but no reply so rang reception and guy manning it saved the day! Hotel well located on La Canebière, 10mn walk from all amenities and old port + train / bus station. Area very busy so felt quite safe
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Date of stay: September 2023Trip type: Travelled with friends
Room Tip: Don't book breakfast. Just pop in their next door restaurant instead. Cheaper.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Valentin MEZERETTE, Guest Services / Front Office at Hotel Mercure Marseille Canebière
Responded 1 Oct 2023
Dear Chrystie, We greatly appreciate your comments regarding your stay at the Mercure Marseille Canebière Vieux-Port Hotel. It's always a pleasure to receive positive feedback. We apologize for the inconvenience encountered, we are concerned about the environment and therefore do not put plastic bottles in the rooms; you can find a water fountain in the breakfast area. We hope this has not affected your stay among us and hope to welcome you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruno B wrote a review Sept 2023
2 contributions1 helpful vote
Spot on Hotel a short walk from train Charles Station, fantastic staff and breakfast, minutes from the old port great rooms and fantastic value, easy to get to all attractions and transport, beaches close by too
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LauraMAshling wrote a review Jul 2023
Norwich, United Kingdom86 contributions18 helpful votes
A great location on the famous Canebière, just 3 minutes to the port where there are plenty of Restaurants and boat trips. I was lucky enough to get this hotel on a special agent rate, but is still a great price generally and slightly cheaper than staying directly in the port. The tram on T2 is directly outside the hotel and we used Uber or Bolt to navigate the city. The old town is easily walkable. The hotel is modern and clean and very friendly Reception staff. There is cold cucumber and mint water in reception which is lovely after walking back into the hotel from the heat! There is a Brassisere joined to the hotel, however we did not eat here.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from , Owner at Hotel Mercure Marseille Canebière
Responded 15 Jul 2023
Dear LauraMAshaling, We very much appreciate your comments regarding your stay at the hotel Mercure Canebière Vieux Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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garryblower wrote a review Jul 2023
Torquay, England299 contributions216 helpful votes
We stayed for 4 nights but did not have breakfast. The hotel was great and the location was fantastic. The receptionist, Riyad, was exceptional. He arranged extra towels, sorted out the air-con. He also recommended a great seafood restaurant and local bar.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
S$165 - S$236 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
90
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL MERCURE MARSEILLE CANEBIERE: UPDATED 2024 Reviews, Price Comparison and 166 Photos (France) - Tripadvisor

Frequently Asked Questions about Hotel Mercure Marseille Canebière
Which popular attractions are close to Hotel Mercure Marseille Canebière?
Nearby attractions include Randonnées théâtrales Marcel Pagnol Cie Dans la cour des Grands (0.5 km), Paniq Room Escape Game (0.2 km), and Le Vieux Port (0.5 km).
What are some of the property amenities at Hotel Mercure Marseille Canebière?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Mercure Marseille Canebière?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Mercure Marseille Canebière?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Mercure Marseille Canebière?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Mercure Marseille Canebière?
Conveniently located restaurants include Cafe Bovo, L'infusion, and Le Couz'In.
Is Hotel Mercure Marseille Canebière located near the city centre?
Yes, it is 0.7 km away from the centre of Marseille.
Are pets allowed at Hotel Mercure Marseille Canebière?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Mercure Marseille Canebière offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Mercure Marseille Canebière?
The staff speaks multiple languages, including English, French, and Catalan.
Are there any historical sites close to Hotel Mercure Marseille Canebière?
Many travellers enjoy visiting Palais du Pharo (1.7 km), Palais Longchamp (1.7 km), and Château d'If (0.4 km).