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Ibis Marseille Centre Gare Saint-Charles

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Square Narvik Esplanade Saint Charles, 13001 Marseille France
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (246)
Room & Suite (99)
Dining (75)
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A note from Ibis Marseille Centre Gare Saint-Charles
Updated 28/07/20

About

#43 of 143 hotels in Marseille
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located at the Marseille Saint-Charles Station, Ibis Marseille Center Gare Saint-Charles offers air-conditioned and comfortable rooms. Ideal for your business or leisure trips, its location facilitates access to the main sites in Marseille: The Old Port, La Canebiere, MuCEM, Beaches, Velodrome Stadium. Rooms equipped with the new bedding "Sweet Bed by ibis" and free wifi access. For your meetings or study day, we have 6 rooms equipped for seminar, work meeting, training, recruitment. Our Hotel is ideal for cruises in Mediterranee from Marseille (Terminal J4 at 15 minutes)
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Board games / puzzles
Video game console
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Outdoor furniture
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, Arabic and 2 more
2004Reviews20Q+A39Room tips
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mphipps11 wrote a review 15 Sep
12 contributions
Easy access from the train station. Sketchy area around the station (as expected). I was with my family and we didn't feel too safe being out at night in the area. Room was clean and a decent size. The best part of our stay was the restaurant Narvik. We went there 3 times during our 4 nights stay. Great patio, friendly service, and excellent food. The hotel was walking distance to Vieux-port (15-20 minutes), and many cafes out that way.Not sure if I would stay here again, but it did have great value for what was paid.
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Date of stay: September 2022
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Room Tip: ask for a room on a higher floor for a better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MartynOB wrote a review Aug 2022
Geneva, Switzerland4 contributions
One night stay, room was standard Ibis size which is perfect for a couple & child. It was quiet, very clean and well-stocked w/toiletries & linen. Beds were comfortable (huge double bed and separate fold-out) and the TV offered various international channels. Reception staff were friendly, and offered luggage-drop prior to check-in which was appreciated. Exceptional value for money all-round.
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Date of stay: September 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Finn E wrote a review Jul 2022
Oslo20 contributions20 helpful votes
Nice place, good breakfast and quiet. Booked through Deutsche bahn and it was remarkably cheap. The staff are attentive and welcoming. The hotel runs a bistro and we were able to get a late dinner. Arrived late by train so the location just beside the train station is excellent 👌
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Madan S wrote a review Jul 2022
Mumbai, India24 contributions18 helpful votes
First, the hotel is just outside the station- less than 2 minutes walk. second, the entry into the hotel is as seen in the pix. little walk through and people sitting and enjoying the silence. lobby is friendly and welcoming. there is restaurant inside with lively TV/music. receptionists are welcoming and checkin was fast. nice corridors on the 2nd floor and the room for three was spacious. a sofa cum bed was comfortable. window overlooking the parking lot. gives privacy. from the hotel one can take a metro ticket 5.20 euros for 24 hours and go anywhere. the breakfast is part in restaurant and outdoors - the latter is heavenly. little fruit and vegetable plants. very good fair- detox water, croissants, fresh fruit, yogurt, tea, coffee, fresh orange juice you can make for self,...good for vegetarians too. would recommend to everyone. only positives for this hotel and it is well priced. in night one can jsut sit in open and enjoy the silence. Go for it.
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Date of stay: July 2022
Cleanliness
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Room Tip: ask for facing car park
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rajasekhri wrote a review May 2022
Mumbai, India153 contributions43 helpful votes
I am admirer of Ibis concept of practical hotels located near train stations .. compact room sizes without much compromise. This hotel has excellent location and you can see trains and platforms from the room window. Check in was super quick. Rooms are nice with fresh Towels and nice bedsheets as well as pillows. Wifi is also good. However, drinking water is a big issue . After all how much water you can buy and bring from outside . Me and my wife consume 3 to 5 litres of water a day. Ibis does not provide water in the rooms nor they have any water or ice dispenser. They don’t even give electric kettles in the room to make tea and coffee. This is such a basic thing. They may not give tea coffee sachets but kettles are a must. We carry our own tea coffee and even cups. I visited the bar several times to get drinking water and hot water for tea coffee. The staff did give but with a poker face. For the lack of this basic facility I have reduced 2 stars.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aya N wrote a review Oct 2021
Atlanta, Georgia16 contributions2 helpful votes
We stayed here because of the convenience to the train station. I wish we’d gone on to a different place despite our early train. The hotel staff overall was friendly on arrival. Not so much in the later evening however. Our non-smoking room reeked of cigarette smoke and we changed rooms. It’s noisy and there’s absolutely no air circulation. They had no portable fans and actually told me to just open my window. We did and were forced to listen to screaming men and noise from the station all night. The bed was relatively comfortable however their “queen” bed is two twins pushed together with a gap in the middle. The pillows are hard and dense and they had no extras available. You’re provided with 2 thin old towels and a mat. No hand towels. We’re not picky travelers but honestly there’s no way this is a 3 star hotel. The restaurant is an absolute joke. Our worst meal in France was a cold slab of “burger” and a rock hard bun. When I mentioned this to the waiter he shrugged. I slapped my bun on the table and tried to stab it for the comedy. He offered to bring me another piece of bread. I declined. Don’t waste your time eating there… you’re more likely to get a better burger at MacDos in the station! 😂 .. seriously. We needed a plug extension in the room to plug in a C-Pap machine and phone charger at the same time since there’s only one outlet in room. They had extras and handed me a filthy, sticky one .. which gave me an indication of how things are behind the scenes, sadly. (See picture) I find it interesting that the Covid protocols are listed here yet never saw anyone actively cleaning and the outlet adapter certainly shows lack of cleanliness. We won’t return here and frankly we’re getting tired of Ibis coming up short. There’s no excuse fir dirty. This place needs a very deep cleaning from top to bottom.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gregor Onipenko, General Manager at Ibis Marseille Centre Gare Saint-Charles
Responded 28 Jan 2022
Dear Sir, Madam, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, BENKERDA Médina – Customer Welcomer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JulianandGerry wrote a review Sep 2021
Chelmsford, United Kingdom198 contributions82 helpful votes
This is supposed to be a reasonably priced hotel but at €141.00 it’s nothing of the sort. When we arrived the receptionist was quite Curt in asking me to put my mask on, which I did. However, we asked for a premier room and got a basic room with a pull down sofa. (No Coffee or Tea in the room) The air-conditioning hardly worked but the bed was very comfortable. I’m sorry Ibis, but I have paid a lot less and got a lot more. This hotel needs a complete refurbishment and it’s staff retrained. The rooms are worth around €60.00 and until it’s been upgraded will never stay here again.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Gregor Onipenko, General Manager at Ibis Marseille Centre Gare Saint-Charles
Responded 28 Jan 2022
Dear Sir, Madam, Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, BENKERDA Médina – Customer Welcomer
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
YRP49 wrote a review Oct 2020
Paris, France62 contributions65 helpful votes
Yes we are returning after a happy trip in July. Staff are friendly, especially the breakfast waitress and evening reception staff. ROOM PERFECTLY CLEAN WITH GOOD VENTILATION. Facilities to store baggage for a late train journey. pRICES VERY COMPETITVE 6WHY LOOK ELSEWHERE; COVID PRECAUTIONS EXCELLENT; Thank you all.rrp
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Date of stay: October 2020
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Gregor Onipenko, General Manager at Ibis Marseille Centre Gare Saint-Charles
Responded 15 Oct 2020
Thank you for your comment. It is always a reward to receive such a feedback. But most of all , you felt safe with the covid precautions we took . That is the most important point for us :) Once again , thank you very much it is our hope to see you soon Seghir HADJADJI Deputy Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
magistros wrote a review Aug 2020
Glyfada, Greece1501 contributions310 helpful votes
We did not have any problem with the hotel. We had problem with the area. There are rats running around the railway station and the rest area during the night, till you cross them to the harbor. Breakfast was good, there is a garden but unfortunate they do not water the plans. It is sad to eat breakfast surrounded with dead plants.
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Date of stay: August 2020
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Gregor Onipenko, General Manager at Ibis Marseille Centre Gare Saint-Charles
Responded 15 Oct 2020
The city is struggling with this problem . Which is mainly the case with a lot og big cities in the world. At leatst , localy in our hotel, all measure are eficiently taken . Our garden is very nice spot. The crisis we encountered gave us other priorities such as giving you all the necessary precautions to ensure a safety stay among us. But do not worry , our garden will shine again :) Seghir HADJADJI Adjoint de Direction
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lenece J wrote a review Aug 2020
21 contributions28 helpful votes
The staff wore hearts on their shirts but they definitely weren't empathetic. I had issues on check-in after a long day. The location next to the train station and baggage storage was the only plus. Oh and the beds were super comfy!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$62 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis marseille gare saint charles hotel marseille
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
172
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Frequently Asked Questions about Ibis Marseille Centre Gare Saint-Charles
Which popular attractions are close to Ibis Marseille Centre Gare Saint-Charles?
Nearby attractions include Gare de Marseille Saint-Charles (0.1 km), Viens Attendre à Marseille (0.2 km), and Monument des Mobiles (0.4 km).
What are some of the property amenities at Ibis Marseille Centre Gare Saint-Charles?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Ibis Marseille Centre Gare Saint-Charles?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Ibis Marseille Centre Gare Saint-Charles?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Ibis Marseille Centre Gare Saint-Charles?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ibis Marseille Centre Gare Saint-Charles?
Conveniently located restaurants include La Délicatesse Restaurant, Ashourya, and La Manne.
Are any cleaning services offered at Ibis Marseille Centre Gare Saint-Charles?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ibis Marseille Centre Gare Saint-Charles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ibis Marseille Centre Gare Saint-Charles offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Ibis Marseille Centre Gare Saint-Charles?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Arabic.