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New Hotel Saint Charles

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453 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Reviewed 28 May 2016 via mobile

If you need help of the people who work here you will be dead... the room telephone does not work and the desk service is just does not care about your needs. We asked them to hire us a car so we could drive to outside this decadent city and they told us to go to the st Charles Station......

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Helpful?
1Thank Marco D
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear Marco D, Thank you for your comment. We take into account your remarks to improve us. We hope to see you soon.

Istanbul, Turkey
Reviewed 20 May 2016 via mobile

This hotel was the first stop of our south france trip we scheduled for first marriage anniversary. Our plane arrived at around 01:00 a.m. so we informed the hotel that we would arrive late and if this constitute any problem for them and they stated that there would be no problem for late check-in. Nevertheless, when we arrived to the...

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Thank SrcnPrtk
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

We are sorry for the inconvenience encountered. Some technical problems may actually force us to relocate a client in a hotel of the same category . In these exceptional circumstances, we make sure that the reception is at the height of your expectations. We hope to welcome you during your next trip to Paris in order to prove the quality...

Dublin, Ireland
Reviewed 18 April 2016

After a long grueling journeys by train finally reached a Marseille.At night time very easily found the hotel, it was only a few minutes down the street from the main train station. We enjoy stay there:a large, modern white-black design room, a huge bed and tidy bathroom. Hotel at very good location, close to the old port where full of...

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1Thank dewdrop61
JL_De_Bodisko, Directeur at New Hotel Saint Charles, responded to this review

Thank you for your comment. We are really happy to read that you appreciated your stay at the Newhotel Saint Charles. We hope to see you next time.

Lisbon, Portugal
Reviewed 3 April 2016

The hotel is in a very good location - walking distance to the port and also to the train station. We paid 16o Euros for two nights over Easter which was good. Nevertheless, I think there could be a little bit more attention to detail - no clean tables in an empty breakfast room, depending on time not sooo nice...

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2Thank amtraveller2016
County Londonderry, United Kingdom
Reviewed 24 March 2016

We stayed here for one night and got eaten alive by bed bugs. The bites didn't start to come up until the flight home so it was too late to complain. The bites took about 10 days to clear up which was bad enough, but now we are worried that we may have brought them back to our house! I've...

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1Thank Robert M
Lisbon, Portugal
Reviewed 14 January 2016

My partner booked this hotel by mistake,but it was not a bad one after all. The receptionist were nice for the few days we spent there. Everything was clean. The bath had no plug but that was fixed when we told the receptionist. Its just walking distance from the train station and also few minutes from tram and bus stops....

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Thank annalC8538AS
JL_De_Bodisko, Directeur général at New Hotel Saint Charles, responded to this review

Thank you for your comment. We are really glad that you appreciate our hotel. See you soon!

Sydney
Reviewed 13 January 2016

This is a nice hotel in a very handy position, just 5 minutes walk from the station and 10 minutes to the old harbour. It's not luxurious but it is finished to a good standard. Rooms are smallish, but well organised and they are quiet. The staff are friendly and helpful. The only negative for me was that the wifi...

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Helpful?
Thank Brian L
JL_De_Bodisko, Directeur général at New Hotel Saint Charles, responded to this review

Thank you for your comment. We take note about your remarks. See you soon!

Ely, United Kingdom
Reviewed 8 December 2015

This is a, you get what you pay for hotel. A colleague had chosen this hotel based on price, so I booked it without looking at it. I was pleasantly surprised. It is isn't in the best location, but it's not bad. Pretty central and only a few minutes walk to the harbour etc. The rooms are reasonably well equipped....

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Thank Mattbradney
JL_De_Bodisko, Directeur général at New Hotel Saint Charles, responded to this review

Thank you for your comment. We take note about your remarks. See you soon!

Reviewed 27 October 2015

Located within walking distance of a train station, restaurants, shops and the port. Reception staff were ok and there was also a computer and printer in the lobby that guests were able to use for free. Perhaps the room was a pricey for what you get, but room was clean and bed was fine.

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Thank Katherine S
Steven_Bak, Directeur général at New Hotel Saint Charles, responded to this review

Thank you for your comment Katherine. We are really happy to read that you appreciate your stay. We hope to see you soon in Marseilles.

Reviewed 28 September 2015

Cheap hotel not far from the port area, sadly to get there you need to cross shady neighbourhood (wouldn't recommend for single female travellers). The front desk have problems with paperwork, they didn't know whether they charged me or not after some pushing and pulling it was sorted out. Rooms are allright for the price, bathroom a bit worse. Average!

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Thank Bartek S
Steven_Bak, Directeur at New Hotel Saint Charles, responded to this review

Thank you for your comment. We apologize for your bad experience in our hotel. We fully respect your point of view, however, we can assure you that the district of our hotel is not dangerous. It's a popular district with a great police station really close. Best regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 

Additional Information about New Hotel Saint Charles

Address: 4 allee Leon Gambetta, 13001 Marseille, France
Region: France > Provence > Bouches-du-Rhone > Marseille
Price Range: $76 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Hotel Saint Charles 3*
Number of rooms: 60
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Also Known As:
New Hotel Marseille
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on a busy street, so it was noisy up to 3 am and again starting at 6 am. However, location was perfect for the meeting I attended up the street. ”
 of 5 bubbles Jimjamjum, 1 Oct 2016 | Read review
“If you don't want sweaty-socks smell, bring a clothes peg!”
 of 5 bubbles zopzz123, 28 Aug 2016 | Read review
“The quite rooms located on the inside of the hotel overlooking an internal sq. You will need to close curtains to maintain privacy.”
 of 5 bubbles DennisW108, 30 May 2016 | Read review
“Since we were appointed a rom to the back it was very quiet :-)”
 of 5 bubbles amtraveller2016, 3 Apr 2016 | Read review
“ask for a quiet room, you'll probably get one facing the back yard.”
 of 5 bubbles AnitaK76, 1 Sep 2015 | Read review
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