36 boulevard Charles Livon, 13007 Marseille France
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About
#14 of 143 hotels in Marseille
Location
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Value
GreenLeaders Bronze level
Ideally located at the heart of France's oldest port city, this hotel is a stopover between the Riviera, the Camargue and Lubéron,and a short boat ride away from the Château d'If on its famous island setting and the Calanques. Near La Canebière, the hotel offers an exceptional view over the Vieux-Port. In the evenings, relax in the cozy atmosphere of the Dantès Skylounge.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Waxing services
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, French, Russian, Spanish and 3 more
Location
90Good for walkers
Grade: 90 out of 100
40Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
Contact
36 boulevard Charles Livon, 13007 Marseille France
Name/address in local language
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3249Reviews30Q+A100Room tips
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This is easily the best hotel of our trip to France. The view of the port was absolutely magnificent, with a very beautiful sunrise greeting us in the morning. The staff are incredibly friendly, the level of hospitality and comfort is on top, and everyone deserves a separate royal praise! First of, we were welcomed by Ewa at the reception. She was very great at helping us order a table at Les Trois Forts. Our initial plan was to have dinner at the restaurant for one of our family member’s birthday. Yet we were so pleasantly surprised by everything, that we decided to stay for the night. Ewa did all the best to help us choose the room, and organizing our stay. We couldn’t help but bring a small gift for her amazing work. Some time after we entered our room, we received a birthday gift from the hotel. This was a very nice touch, and they were absolutely precise with the choice of the gift. A very big thank you. The dinner was absolutely wonderful, and will remain one of our highlights of the trip. Big praise to Robin, who served our dinner, and brought us an excellent atmosphere for the evening. And once again, didn’t forget to include a small surprise to our birthday celebrator. We also visited their excellent SPA and fitness facilities. With lovely and very helpful staff there as well. We spent our hour in the sauna and jacuzzi pool. And in the morning I had a very good workout in the small fitness room. Sadly, they got a little confused with our laundry, and didn’t clean it. But they gave us some excellent chocolate in compensation. And as a cherry on top, big thank you to Silvi for helping us with ordering the taxi for our train. To sum up, if you find yourself in Marseille, I couldn’t recommend this hotel enough, as it is simply perfect for a nice family stay. …
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Service Communication Sofitel Marseille Vieux Port, Other at Sofitel Marseille Vieux-Port
Responded 5 weeks ago
Dear Guest, It is a real honnor to receive feedback as yours and we want to thank you for having taking the time to share your experience at Sofitel Marseille Vieux Port with us. We are really proud to read your satisfaction and more than anything we are deeply heartwarmed with the compliments you paid our Ambassadors. Knowing you came home with such good memories from your stay with us is the best reward we can receive from you. Be sure it will be shared with the entire team ! We really do hope to get the pleasure to welcome you back at Sofitel Marseille Vieux Port... Best regards, Emeline Roudier Quality & Guest Experience Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Great location great staff just first class. The staff at this hotel made a memorable visit to Marseille even better, the food at the restaurant and at breakfast was also very good. The location made for easy access to many of the sites highly recommend this hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Emeline Roudier, Guest Services / Front Office at Sofitel Marseille Vieux-Port
Responded 13 Sep 2022
Dear Guest, What a wonderful feedback as yours ! Thank you so much for taking the time to share it with us. We are really delighted you enjoyed your stay in Marseille with us and will follow up your encouragements with our Ambassadors' Team. Hoping to get the pleasure to welcome you back in our establishment. Best regards, Emeline Roudier Quality & Guest Experience Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I come often to The Sofitel in Marseille and each time I arrive and check in I am welcomed with such warmth and good service. It is difficult to find fault with this hotel, nothing is too much and the staff in all the services are excellent. Breakfast on the 7th floor with a view over the Old Port is a good way to start my day as is the lunch on the 3rd floor.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Service Communication Sofitel Marseille Vieux Port, Other at Sofitel Marseille Vieux-Port
Responded 22 Feb 2023
Dear Woof25, What a pleasure and pride to receive feedback as yours ! Make you feel like home at Sofitel Marseille Vieux Port is priceless and is without any doubt the best reward we can receive from you. Hoping to get the pleasure to welcome you back very soon, we all remain at your entire disposal. Best regards, Emeline Roudier Quality & Guest Experience Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely venue with great views, but we only dined. The meal was nice but very limited choice for any dietary requirements. They did try to be accommodating however. My main issue was paying 64 Euros for 2 starters of Courgette. Yes there was work to chop up the vegetables - I am guessing the head chef himself took hours to do this to justify charging 32 Euros for the starter which is a side plate in size.
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Date of stay: October 2022
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I lived in France for 12 years but never visited Marseille! This city has an unjustified bad reputation. My trip to Marseille last week proved that this city needs a great marketing campaign. I LOVED MARSEILLE, and I loved Sofitel View Port. The hotel is by far the best location for walking distance to everywhere. Don't let me start with the view of our 6th-floor room. Just heaven on earth. Unobstructed views of the viewport, Mediterranean sea, all the small and big boats, old churches, new buildings, museums, etc... just divine. Bravo to the management; all staff was super polite, helpful, nice, and smiling at all times. At the reception desk Thomas, Agnisa and all staff at the outdoor breakfast,... Breakfast was delicious, with lots of choices. I loved one of the jams and asked where we could buy them. They gave me the address, but the store was out of town, and we were leaving France. They gave us a new jar as a gift!!! Just good people working and living in a beautiful, colorful, and safe town. Put Sofitel Marseille on your list of places to go. You won't be disappointed!…
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Get bedrooms on the higher floors with a viewport view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Emeline Roudier, Guest Services / Front Office at Sofitel Marseille Vieux-Port
Responded 28 Oct 2022
Dear Sjaz, It is such an incredible feedback you gave us ! Thank you for taking the time to tell us more about your experience in our establishment. We are so pleased to read you enjoyed our exceptionnal spot and our quality of service ! By the way, our team will be very proud and touched by your comments and encouragments ! Thank you ! ... And we have to tell you a secret... we quite agree with you : we have the most divine vew of Marseille ! ;-) Hoping to get the pleasure to welcome you in Marseille, Best regards, Emeline Roudier Quality & Guest Experience Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The most important aspect of a hotel is probably the quality of your sleeping experience. I am a heavy sleeper, so it’s usually not a problem for me. This time it mattered. I woke up at 2:15 am with 3 bug bites on my hands. Now, 12 hours later they still itch and are quite swollen. I couldn’t go back to sleep for well over an hour because the room was so hot. We turned the thermostat down as far as we could, but I was sweating under a single sheet. Personally, I can’t stand the hair dryers that require me to keep a button depressed in order to keep it running. This hotel’s hair dryers work like that, which can be a problem for anyone with arthritis or a hand injury. The placement of the button itself was better than in many other hair dryers of this type. I know, it’s a first world problem but I’m mentioning it anyway. The room (superior double) was pretty small, although the bathroom was roomy and well designed. On the positive side, there was shampoo AND conditioner available. (I have noticed a lack of the latter in a lot of hotels lately.). The lobby was lovely as was the rooftop bar. …
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Emeline Roudier, Guest Services / Front Office at Sofitel Marseille Vieux-Port
Responded 27 Oct 2022
Dear guest, It was such a disappointment to receive your mixed feedback. We are really sorry to read you didn't fully enjoy your stay with us. Indeed our primary concern is your satisfaction and it clearly seems that we failed. So please accept our deepest appologizes. We really do hope to get the chance to better serve you in the near futur. Best regards, Emeline Roudier Quality & Guest Experience Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was not me who chose this hotel but my company and I was delighted, I had a spacious room with a beautiful terrace and a very beautiful view, convenient for smoking without disturbing other guests, excellent wifi, the must was on the roof of the hotel with the magnificent rooftop, exceptional breakfast with lots of choice and high quality
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Date of stay: September 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Emeline Roudier, Guest Services / Front Office at Sofitel Marseille Vieux-Port
Responded 13 Oct 2022
Dear Guest, Thank you so much for this kind feedback. We are delighted to read your satisfaction ! Hopping to get the pleasure to welcome you again (maybe for holidays this time !). Best regards, Emeline Roudier Quality & Guest Experience Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This area (the Old Port) is truly lovely and the Sofitel with the next door Novotel have a superb location. Our room has a stunning balcony with table chairs and 2 sunbeds with a view over the Port to die for, the room was very well furnished too. Concierge and housekeeping were the true highlights of this hotel. The Spa facilities are ok but they mention swimming pool which is just a large jacuzzi which is nice but you cannot swim. In my experience the French have amazing hotels but they are badly managed. For instance they took 150 Euro per day "damages" when I arrived but this had never been mentioned during the booking process. Mmmm. Then the lady Manager refused to release this deposit despite them having the room prepaid PLUS my credit card details for any "damages". Grrr. The front desk seem to me totally incompetent which is a shame as the hotel is lovely and works very well, apart from them! I have stayed many times in France and I love France, but I do not rate their manages at all.…
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: I had room 227 which was super with a view of the Port.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Arrived and the front desk ignored me for quite a while. When I did get served it was very slow. Room was very plain and not what you see in the photos (see photo of my view). Breakfast NOT included which is shocking, what's even worse is charging 30 euro for it each morning! AC did not work (essentially a glorified fan). House keeping was nice and it was clean. Not 5*. Oh and they take 150 euro per night as a deposit per room which makes you overdrawn. Be warned.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Short holiday with my adult daughter & we wanted to have an enjoyable few days. Overall this hotel has very nice staff, comfortable beds and great views from bar & restaurant. The spa access was ok but not in our opinion excellent- we enjoyed a reasonably large hydro pool, steam room and sauna. Only one shower was working properly and the other was the one that had no soap/shampoo the first day. We were expecting more from the spa access such as an aromatherapy room, various showers with jets and some juice and fruit plus a relaxation room. However, the outside seating was nice, & there is a gym with various machines if you wish to workout. The hotel is a little out of town and you do have to pass some homeless people on the way which is a little uncomfortable especially for females travelling alone. Our room was spacious with very comfortable beds and tea and coffee free. However the water bottles were not complimentary. We arrived late our first evening due to a flight delay & complimentary water would have been very welcome, but only tea and coffee seems free in the hotel room, water is €6 for a 500ml bottle. We had cocktails and tapas on the rooftop that first evening; cocktails varying from €15 to €22. The breakfast the following 2 mornings was nice but expensive. Breakfast is a great display of food but food is not very hot eg French toast is cold and has to be reheated which doesn’t really work. The fruit, granola and bread is lovely. We mentioned that we would have to miss breakfast on our final morning due to flight times & rather than be told that a little take away cold breakfast would be made up ( breakfast was included in our stay) we were advised that we could look at room service. We walked to our sightseeing destinations and the hotel is about 10-15 min walk to bars and restaurants and 30 -40min to museums etc. We had dinner on our final evening in the hotel brasserie. Dinner is expensive and a bottle of wine starts at €35. We arrived early at circa 6pm after a rain downpour & we got our dinner promptly. We lingered over our bottle of wine only to be told a short while later that the table was reserved! There were only 4-5 couples in the brasserie! We advised the very nice waitress that we were not told when we arrived that we would have to vacate the table by a certain time & she had to call the more senior waiter who did not argue. This, however put a dampener and sour note to our final evening. Is the experience worth €300? Probably not unfortunately. For us the spa, the final night dinner and the special individual touches just didn’t make the grade. Nice but not exceptional. Mary…
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Emeline Roudier, Guest Services / Front Office at Sofitel Marseille Vieux-Port
Responded 5 Sep 2022
Dear Y8539QWpeggy, We thank you for this detailed feedback and are really sorry to read your mixed feeling about the experience you had with us. Indeed the quality of service you are mentionning does not reflect what you had the right to expect from us. Moreover this does not reflect the quality of service usually emphasized by our guests. So please accept our deepest apologizes and be sure your feedbacks will be shared with the team in order to improve the mentionned elements. Hoping to get the opportunity to better serve you in a near futur... Best regards, Emeline ROUDIER Quality & Guest Experience Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$246 - US$338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel marseille vieux-port hotel marseille, marseille sofitel
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
134
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Claim Your ListingSOFITEL MARSEILLE VIEUX-PORT: UPDATED 2023 Hotel Reviews, Price Comparison and 1,690 Photos (France) - Tripadvisor
Frequently Asked Questions about Sofitel Marseille Vieux-Port
Which popular attractions are close to Sofitel Marseille Vieux-Port?
Nearby attractions include Palais du Pharo (0.2 km), Mucem (0.4 km), and Musée des Docks Romains (0.4 km).
What are some of the property amenities at Sofitel Marseille Vieux-Port?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Marseille Vieux-Port?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Marseille Vieux-Port?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Marseille Vieux-Port?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Sofitel Marseille Vieux-Port?
Conveniently located restaurants include Au Bout du Quai, Nestou, and Restaurant Michel.
Are there opportunities to exercise at Sofitel Marseille Vieux-Port?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does Sofitel Marseille Vieux-Port have airport transportation?
Yes, Sofitel Marseille Vieux-Port offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Marseille Vieux-Port located near the city centre?
Yes, it is 0.9 km away from the centre of Marseille.
Are any cleaning services offered at Sofitel Marseille Vieux-Port?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sofitel Marseille Vieux-Port?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.