ResidHotel Grand Prado
7 Square des Freres Ambrogiani Allée Turcat Méry, 13008 Marseille France
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About
#96 of 146 hotels in Marseille
Location
Cleanliness
Service
Value
Located a few steps from the Avenue du Prado, our residence enjoys a strategic situation in the heart of Marseille. Renovated in 2018, it offers a modern and refined environment for a leisure or business trip.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast buffet
Children's television networks
Business Centre with Internet Access
Baggage storage
Concierge
24-hour front desk
Parking
Wifi
Vending machine
Convenience store
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Private check-in / check-out
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Room features
Air conditioning
Private balcony
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, French, Spanish
Location
81Good for walkers
Grade: 81 out of 100
68Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
7 Square des Freres Ambrogiani Allée Turcat Méry, 13008 Marseille France
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It answered what we needed. The rooms were ok - not amazing, but relatively clean, the service was great and we enjoyed breakfast so for our family it answered exactly our needs and I think the price was fair.
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Review collected in partnership with this hotel
Date of stay: July 2023
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
, the common spaces felt more cozy Great design, good food, lovely atmosphere The staff are super friendly, rooms and beds really comfortable, really good quality Positive experience Nice location to visit
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was chocked by the behavior of the front desk during the check in. I met the manager 2 days after she asked me to send her email to explain the situation I never received answer. Madame, Comme convenu, trouvez ici le récit de mes déconvenues lors de mon check in dans votre établissement, dimanche 30 octobre 2022. A mon arrivée, le jeune homme chargé de l’accueil s’est adressé à moi d’une facon familière et sarcastique. Il m’a demandé mon passeport. Je lui ai aimablement expliqué que ce document comme mes cartes de crédit sont insérés dans mon iPhone. Il a suggéré que mon passeport pouvait être falsifié. Choquant pour une citoyenne américaine… Habituée de l’hôtel NHOW, je n avais jamais eu de soucis à la presentation de mes documents digitaux. Pour éviter que la situation s’éternise, mon mari qui m’accompagnait a donc tendu son passeport physique. Pour la caution, j’avais une carte de crédit française physique. Je demande s’il y a d’autres frais, souhaitant m’en acquitter en une seule fois pour limiter les frais de carte. Remarques acides et critiques ont suivi. Je l’informe que je souhaite faire le point sur ces dysfonctionnements avec un responsable de l’hôtel. Au préalable, je demande à mon amie (chambre 602) de descendre pour m’aider à monter ma valise (handicapée d’un pied sous attelle, je ne peux faire de gros efforts prolongés). Le jeune homme refuse alors de me donner la clé de ma chambre : “ je suis têtu, j’exige que vous m’expliquiez votre mécontentement avant de parler avec ma Manager.” Comprenez ma sidération devant pareil comportement peu en accord avec le standing de votre établissement. Vous remerciant de votre lecture, Cordialement salutations…
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 16 Nov 2022
Dear Myriam, We apologize again for the way our receptionist welcomed you. It does not reflect our values nor the values of hospitality and the director had a meeting with him. The director told us she was able to speak with you extensively about your arrival and then every morning at breakfast to make sure everything was going well. She did ask you to send her an email but only to do a follow-up internally. She specified that this email would be for internal use and she did not think you were expecting a reply as she had already spoken to you about this, but of course, she is sorry. We hope we will welcome you again soon for a better experience. Kind regards, Emma, Service Qualité
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The apartment was extremely dirty, not just from missing last cleaning but from years of only cleaning the middel of the floors. Corners and gaps were full of dust and bread crumbs. And doors and walls were sticky of long time accumulated dirt. We found leftover noodles in the bed frame. Housekeeping cannot possibly have not seen it when changing the sheets. A friendly soul in the reception wanted to help, but there is no cleaning staff available. He found an old vacuum cleaner and offered to come and clean it after his shift had ended. The entire floor was stinking heavily from frying oils the entire evening. No surprise since there is no kitchen ventilation, only the basic air conditioning for the rooms. The room was also stinking, but it improved after blasting the AC for hours while we went out to eat. Would absolutely not recommend. For anyone. Horrible.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 29 Jul 2022
Dear Kris, We are very sorry our cleaning services were not satisfactory. We have forwarded your comments to the Head House Housekeeper of our group as well as the manager and the head housekeeper of the residence so they can all take a deeper look at the issues you point out and take the necessary measures if needed. As for the pictures, a few things can differ from the apartment pictured to the one you had but overall they are pretty similar. However, we do have different types of apartments. Would it be possible you looked at the pictures of a different type of apartment than the one you booked ? We're sorry for the bother caused by the smell of food. As we are an apartment hotel, our rooms have the great advantage of being equipped with kitchenettes which can cause some smells when people are cooking. Especially during the summer, with the heat, people don't always open the windows to freshen their apartments when cooking. We hope we will welcome you again for a better experience. Kind regards, Emma, Service Qualité
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Since the first step in that place we knew this was the hotel to be. We used to feel guests and not just a number from American express. Two young ladies and a nearly 50 man were on duty to handle our reservation. While we were explained check-in was about 15:00 then in 2 hours, they labelled and stored our bags and let us use their public bathroom. We were given a local map highlighting beaches and fastfoods we went to for an await of check-in. Lovely, when back to residence we were like VIP by another staff member speaking a perfect english , he kindly checked us in with €100 deposit and local taxes within 4 minutes including clear explanations on where and when is everything. Funny we shortly met 2 managers the outgoing and the incoming. Let me also notice the cleaning high level, congrats to housekeeing team really !…
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Date of stay: June 2022
Rooms
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Sleep Quality
Room Tip: please show up immediately in, you will never regret
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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+1
Why do I NOT recommend this hotel. I booked this apartment hotel for 12 days. When I checked in on Sunday I was told that my room would be serviced half way my stay. That would be day six which is Friday. I was asked to keep my room tidy and everything off the bed and floor for easy cleaning by housekeeping. Friday I returned from work and no cleaning done. I went to the front desk asking if I misunderstood the cleaning schedule and was told that they were busy and cleaning will be done the next day. Saturday no service, Sunday no service, Monday no service. I went down to the front desk again and asked them to explain me the house rules again. No apologies. They gave me clean towels to take to my room. Hurray!! Still they could not tell me when the room would be cleaned or if cleaning was included. Breakfast is ok if you are lucky is ready at 7am. Most of the time it was not ready before 7:15am. Laundry machine credit card reader did not work. Room is badly maintained. Peeling paint, damaged doors, Smoke detector missing, safe missing. You have to clean your own kitchen or they will charge you Euro 45.00 when you leave. Several supermarkets close buy to buy your own food. Neighborhood is intimidating at night due to the many homeless sleeping around the corner. I did not expect a 4 star hotel, but this is so basic that it could not get 1 star. Again I do not recommend this hotel.…
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Date of stay: June 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Higher floor with balcony
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 21 Jun 2022
Dear Bert V, We are very sorry your apartment was not cleaned halfway through your stay. You should have indeed gotten this service. From what we can gather from your comment, it seems like there was an unusual oversight. We invite you to contact our customer service so we can sort everything out. You can email our customer service at this address: service.client@residhotel.com or directly from our website, residhotel.com, on the "contact us" page. Regarding the card reader in the laundry room, it is the first time it was brought to our attention. We contacted the payment terminal company so they can check it. Again , we are very sorry about the mid-stay cleaning. We hope we will welcome you again for a better experience. Kind regards, Emma, Service Qualité
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I asked for a twin room and received a double bed, flagged at the beginning of my stay and nothing done. No attempt to rectify or apologise. Room was unclean, hairs on the tiles in the shower, the room safe did not work. Staff were rude and unhelpful. Breakfast has to be prebooked despite plenty of tables empty. I would not recommend.
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 7 Jun 2022
Dear Harry, We're sorry to read you did not enjoy your apartment. We are very sorry you did not get twin beds; as indicated on our website and the booking platforms we work with, the type of bed chosen is given upon availability. Regarding breakfast, in order to waste as little food as we can, we ask our guests to book their breakfast in advance. We hope we will welcome you again for a better experience. Kind regards, Emma, Service Qualité
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Simply dirty hotel. Before check in we have asked the reception if possible to check the room but he rudely refused…so I had no choice being with my family checking in by midnight…and had to leave one night earlier without asking for a refund as I just needed to leave that place.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 23 Feb 2022
Dear Guest We're sorry to learn you did not have a good experience at our apartment hotel. The residence's manager will have a briefing with the receptionist who welcomed you to understand what happened exactly and see what they could have done differently. However, our check-in procedure works so that our guests only get their keys after they paid for their stay. If our clients do not like their apartment they just have to let our receptionists know so they can do what is necessary to make sure they enjoy their apartment and their stay. We hope we welcome you again for a better experience. Kind regards, Emma, Service Qualité
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The floor in the room needs washing with the machine, not with my hand And change the mattress and Cleaning the exterior glass of the hotel The glass is from a clean income, but from the outside it is not clean
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Review collected in partnership with this hotel
Date of stay: February 2022Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
long wait at the reception even some people were in nearby offices, strange smell in the corridor, even a couple of small cockroaches in the room...on the positive side, a very good breakfast with a friendly waiter, nice room with kitchenette for a family of 4, or more, close to the Prado Avenue and convenient metro station; beds were comfy and clean
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Review collected in partnership with this hotel
Date of stay: October 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$67 - US$105 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
resid hotel marseille
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
132
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Claim Your ListingRESIDHOTEL GRAND PRADO: UPDATED 2023 Hotel Reviews, Price Comparison and 268 Photos (Marseille, France) - Tripadvisor
Frequently Asked Questions about ResidHotel Grand Prado
Which popular attractions are close to ResidHotel Grand Prado?
Nearby attractions include Basilique du Sacré-Cœur (0.1 km), Marché du Prado (0.4 km), and Tunnel des 1000 Signes (0.5 km).
What are some of the property amenities at ResidHotel Grand Prado?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a business centre.
Which room amenities are available at ResidHotel Grand Prado?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at ResidHotel Grand Prado?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to ResidHotel Grand Prado?
Conveniently located restaurants include Bistrot O'Prado, L'Osteria du Prado CHEZ ALEX, and Wasabi Marseille.
Which languages are spoken by the staff at ResidHotel Grand Prado?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to ResidHotel Grand Prado?
Many travellers enjoy visiting Palais du Pharo (2.8 km), Château d'If (1.9 km), and Palais Longchamp (2.7 km).
Is ResidHotel Grand Prado accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.