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64 rue de la Loubiere, 13006 Marseille France
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Mama Deal
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US$79
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Mama ShelterUS$81
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (482)
Room & Suite (207)
Videos (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mama Shelter Marseille
Updated 27/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 142 hotels in Marseille
Location
Cleanliness
Service
Value
Travellers' Choice
Mama Shelter Marseille is much more than just a place to sleep. It is a vibrant hub, where people gather around a meal elaborated by Guy Savoy and that is meant to be shared. This Mama has a 125 rooms, each fitted with 5-star bedding (Duvet 100% Satin Coton Sheets), across 6 floors, each decorated with different colors. They are both cool during the summertime and warm refuges during the cold winter. The rooms are equipped with connected TVs that centralise internet, television, free movies on demand and a photo/video booth function. This Mama is situated only 25km from the Marseille Provence Airport and only 10 minutes by car from the train station Gare Saint Charles. Take a break in Mama Shelter Marseille and enjoy the live concerts, shows, DJs, ping pong and if you have a car, rely on Mama's parking lot. The bank card used to guarantee the booking or make the prepayment will be requested at check-in.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Books, DVDs, music for children
Taxi service
Conference facilities
Banquet room
Valet parking
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Outdoor dining area
Vending machine
Children's television networks
Highchairs available
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Microwave
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quirky Hotels
Mid-range
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Offer:Mama Deal
1362Reviews11Q+A47Room tips
Traveller rating
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Emily Z wrote a review 3 Nov
3 contributions
We enjoyed the vibe of the hotel and found it had the basics of everything we needed. We upgraded for a "large" room, which while still not actually large, was comfortable. Bathroom was tight. Loved the in-room move selection. We did not, however, like the location, which was in a quiet part of town away from the main tourist attractions. Mask-wearing was a bit so-so among other people staying there.
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Date of stay: October 2021
Location
Service
Sleep Quality
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Response from LOIC LASTAPIS, Directeur général at Mama Shelter Marseille
Responded 2 days ago
Hi Elzeig, Thanks a lot for your kind feedback. I'm sorry you didn't like the location of our Mama, despite the fact we are in the typical district of marseille. Hoping to welcome you back, I wish you a very pleasant journey. Loic/General Manager
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Raul S wrote a review Mar 2020
Santiago, Chile6 contributions7 helpful votes
Hotel's Favourite
I visited Marseille twice for vacation in February 2020. Both times at stayed at Mama Shelter. The second one because I enjoyed the first one. The hotel has very good rooms with good natural light. Clean bathrooms with strong water pressure in the shower. Breakfast with a large variety of options in a great setting. The room is alñso a bar at night where you can have a light meal or just cocktails. The hotel is close to Cours Julien which has nice restaurants with tables on the square. To go to the Vieux Port you can either walk (about half an hour at regular pace) or take the metro at Notre Dame du Mont. I recommend the hotel if you want a Marseille experience outside the regular tourist spots, but close to them.
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Date of stay: February 2020
3 Helpful votes
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Response from AXEL DE MEGILLE, Directeur général at Mama Shelter Marseille
Responded 12 Mar 2020
Hello Raul, Thank you so much for your reviews and thank you for coming back ! It’s a pleasure to have you here ! Mama Shelter’s priority is the comfort of the guest. We want you to have the best stay even if you stay one night 😉 About the food, everything is home made, Mama loves to cook ! If you come to Mama Shelter, it’s to get off the beaten track and we love that ! Don’t hesitate to comeback or try an another Mama. Paris, London, Prague ? We are all over the world !!
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Bibzo K wrote a review Aug 2021
Montegrotto Terme, Italy3 contributions
Team, location, amenities everything’s just perfect, I love mama shelter concept and even if this Obe didin’t have rooftop the service make me spent à just perfect hotel and diner stay, looking forward for my next trip. All town are différents and so far all Mama Shelter I have the pleasure to visite was just perfect, bravo!!!!!
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Date of stay: August 2021Trip type: Travelled with family
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Response from LOIC LASTAPIS, Directeur général at Mama Shelter Marseille
Responded 17 Aug 2021
Hi Bibzok, Thanks for your lovely message :-) All the team is very glad you had had a very pleasant stay in Marseille. We hope to see you back very soon. Loic / General Manager
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Anna T wrote a review Aug 2021
La Roque-d'Antheron, France18 contributions27 helpful votes
I have stayed at this hotel with my husband (and sometimes with friends) several times but not in the last few years I realise that this hotel has changed hands & now belongs to the Accor group and of course they are dealing with Covid and all the problems associated with it. However,sadly, what had previously been an exciting and fun experience has now become pretty drab.On the plus side the breakfast was good and the staff on duty in the dining room were helpful and pleasant Several negatives though…. The rooms are now tired and need a revamp. I think we were given a room for handicapped guests- grab rails and the shower without any surround ( which created a dangerously flooded floor) . Additionally the bed was too small, dirty marks on the walls, paucity of bathroom accessories, no water in fridge. Check-in is 1500. At 1720 our grandsons room was still not available. We were offered a coffee to make up for this! I think this will be our last stay at Mama Shelter Marseille.
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Date of stay: August 2021Trip type: Travelled with family
1 Helpful vote
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Response from LOIC LASTAPIS, Directeur général at Mama Shelter Marseille
Responded 13 Aug 2021
Hi Anna, Thanks for your feedback, I regret we coudn't speack together before you left. Unfortunatly due to the covid we have to apply more rules and for sure it's less friendly than usual. I'm glad you found breakfast of the Mama like your memory. I'm really sorry for the delay of your grandsons room. I immedially intervened with my housekeeping manager. I hope you will give a new chance to Mama shelter and I will be very happy to welcome you personally. I wish you a lovely week end. Loic / General Manager
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Job_Adam wrote a review Jul 2021
Amsterdam, The Netherlands138 contributions94 helpful votes
We enjoyed this hotel although you see that they didn't put much love in the hotel. The bathroom was wrongly design because the closet where the sink is was standing next to the toilet so you could not sit on it on normal way. In room 315 one of the powerlets switch of with the light. And in the interior design you saw many quick solutions and the floor are really intense and our design style. So it felt as a IBIS quality with experience of a nice bar/restaurant. And a friendly and hip staff. The area is great. So we would come back but you should accept this.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from LOIC LASTAPIS, Directeur général at Mama Shelter Marseille
Responded 31 Jul 2021
Hi Job Adam, Thanks a lot for your feedback, I'm disappointed you didn't like the design of our hotel. Nevertheless, I'm happy you enjoyed the area and the staff of the Mama. We hope to see you back very soon with us. Mama wish you a beautifull summer. Loic / General Manager
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PRICE RANGE
US$87 - US$132 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
125
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Frequently Asked Questions about Mama Shelter Marseille
Which popular attractions are close to Mama Shelter Marseille?
Nearby attractions include Real Escape Room - Escape Game Marseille (0.4 km), L'Art de la Fromagerie (0.4 km), and L'Atelier de jeux de Mysteriau (0.1 km).
What are some of the property amenities at Mama Shelter Marseille?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mama Shelter Marseille?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mama Shelter Marseille?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mama Shelter Marseille?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Mama Shelter Marseille?
Conveniently located restaurants include Chez Didier et Brigitte, Coogee, and Chez Ida.
Are any cleaning services offered at Mama Shelter Marseille?
Yes, dry cleaning and laundry service are offered to guests.
Does Mama Shelter Marseille offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mama Shelter Marseille?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Mama Shelter Marseille?
Many travellers enjoy visiting Palais du Pharo (2.5 km), Château d'If (1.3 km), and Palais Longchamp (1.7 km).
Does Mama Shelter Marseille have any great views?
Yes, guests often enjoy the city view available here.