InterContinental Marseille - Hotel Dieu, an IHG Hotel
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Marseille - Hotel Dieu, an IHG Hotel
Updated 12/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English, French
Location
Full view
100Great for walkers
Grade: 100 out of 100
288Restaurantswithin 0.5 km
68Attractionswithin 0.5 km
Contact
1 Place Daviel, 13002 Marseille France
Name/address in local language
Getting there
Car HireSee all Marseille car hire
2836Reviews29Q+A100Room tips
Reviews
Traveller rating
- 1,843
- 548
- 243
- 125
- 77
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What a beautiful place and what terrible service. 1. Room wasn’t ready at the time they said it would be. 2. I needed ice because I bumped my head in their slippery bathroom and they wouldn’t give me ice? We called reception first. They picked up after 5 minutes and told us to call the room service. Room service picked up after 5 minutes and told us that they would send it and never did. My husband went down to the restaurant and they told us that they couldn’t give us ice. What?!? 20 minutes later security brought us ice?!?! What?!? 3. We parked our car and paid the hefty 49 euro (which I understand). On our way out, we were rushing to a wedding and they made us wait 20 minutes (twenty!!) because of a tour bus that blocked the way. What?!? We tried to talk to them to understand what was going on and nobody communicated with us. So we are now running late…. Terrible service. Truly terrible. Do not go there.…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Don’t go unless you are part of a big group. Not worth the price for the terrible service you are...
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Helpful
Response from Mélanie Chailleu, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 5 days ago
Hello, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. Your satisfaction is at the heart of our priorities and I am sorry to see that some of our services did not meet your expectations. However, I have taken good note of all your comments and will not fail to share them with the relevant departments with the aim of always improving our quality of service. We are implementing the necessary procedures in order to overcome the problems you encountered and make sure that it will not happen again in the future. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We review our services on a regular basis and it is therefore essential for us to take into account the thoughts and opinions of our guests. We hope you will agree to renew your trust in us, so that we can give you the full InterContinental experience and show you the quality of service that is the pride of our House. Best regards,
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Hotel's Favourite
Very nice, high end hotel in the center of Marseille, very close to the old port. The hotel opened around 2014 but feels brand new. Everything was to a very high standard. The room was of a good size, with a large bathroom with both a walk in shower and a bath. Everything was in good working order and good condition. Staff were friendly and helpful. There is a very nice terrace on the second floor for drinks or breakfast. The location is great. Very close to the old port and easy walking distance to the main sites like the Mucem, the Fort St. Jean, etc. Great place to explore the city from.
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Date of stay: June 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
Beautiful hotel with a marvelous view. Food is nice but not exceptional. I would have given this hotel a better rating if not something unexpected happened. We are here with 350 people for a conference. When checking in I had to wait 3 hours until my room would be ready, nevertheless one of my business partners arrived 1 hour later then me and got his (same) room immediately upon arrival. Oh well, a good opportunity to check out the lunch at the terras with a glas of wine. Upon receiving my room, the receptionist told me my bags would be brought to the room. 30mins in the room, I called reception to ask where my bags were, I was informed they would come immediately. 10mins later I receive a call, the receptionist telling me the Manager has decided that the guests taking part in the conference do not receive these extra services and will have to pick up their own bag, not at the reception, at a room designated for bags without the help of staff. I thought oh well, rather strange, but probably there will be so many bags that they just cannot handle it. After receiving directions, I was quite surprised that, the room was not only unlocked, the door wide open, no supervision at all and there were only 2 bags in the room. My bag and laptop with sensitive information was completely unsupervised and although we were charged just over 300€ per night and we are filling the hotel with 350 guests, we get zero service. I thought this was rather striking, knowing that the conference takes place 3 times per year in different hotels across Europe, why would one take such a management decision, yet charging the guests for a normal service. I haven’t experienced anything like this in any of the other hotels during a conference stay. Furthermore I overheard one of the staff members (unintentionally) ask the conference organizer for his number (understanding it was for the bill so the person meant room number), the guest whom happens to be an older person of Jewish descent, politely corrected the person saying, please ask for my name instead of for my number, I am a person. One does not expect (unintended) mistakes like that in a hotel like Intercontinental Marseille.…
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Mélanie Chailleu, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 1 week ago
Hello, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. I have taken good note of your overall deception about your stay. I immediately transferred your different remarks to the managers concerned. We really thank you for these constructive comments and extend you our sincere apologies for the frustrating inconveniences. It is obvious that these types of incidents, particularly concerning the service, should not have happened in a hotel of our standard. We are implementing the necessary procedures in order to overcome the problems you encountered and make sure that it will not happen again in the future. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We review our services on a regular basis and it is therefore essential for us to take into account the thoughts and opinions of our guests. I do hope to welcome you back at the InterContinental Marseille in the too not distant future. Thank you for your understanding and for helping us to improve the quality of our service. With all our very best regards,
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This hotel is superbly located and very impressive looking from the outside. Inside it's decor is standard fare, if somewhat bland - a missed opportunity to reflect its architectural heritage in my view. Having stayed in many IHG hotels I was disappointed by the service from arrival onwards. Check in by unfriendly staff set the tone. It felt really unwelcoming and continued throughout my 4 night stay. Everything was too much trouble it appeared...such a shame that the guests were getting in the way of their efficient operation. The room was relatively spacious, clean and well equipped. I was a bit disappointed to find that after being upgraded on the IHG app to an executive room, on check in I was actually given the room I had booked. I can't complain at that of course, just express my disappointment. Service in the bar was appalling at the best of times and it was never very busy to justify poor service in any way. I did complain and the F&B Manger sent us a glass of champagne by way of compensation - a nice gesture. Apart from the very cool, disinterested, poor service levels in this hotel, I don't quite know why it didn't hit the mark of other hotels in the chain or of this standard...but sadly it didn't.…
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Response from Mélanie Chailleu, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 1 week ago
Hello Steven, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. First of all, I am glad to read that you enjoyed the beauty of the building and its location. However, I have taken good note of your overall deception about your stay. I immediately transferred your different remarks to the managers concerned. We really thank you for these constructive comments and extend you our sincere apologies for the frustrating inconveniences. It is obvious that these types of incidents, particularly concerning the service, should not have happened in a hotel of our standard. We are implementing the necessary procedures in order to overcome the problems you encountered and make sure that it will not happen again in the future. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We review our services on a regular basis and it is therefore essential for us to take into account the thoughts and opinions of our guests. I do hope to welcome you back at the InterContinental Marseille in the too not distant future. Thank you for your understanding and for helping us to improve the quality of our service. With all our very best regards,
Read more
I would like to say that overall we had a very enjoyable stay, the building itself is beautiful, the rooms are nice and it has a nice atmosphere. However, the service leaves a lot to be desired. The staff aren’t rude or anything like that, but they’re miles from what you’d expect at this price point. A few examples: - pre-arrival I sent an email asking if breakfast was included in my rate. I got no response. - During the stay I asked if late checkout was possible, again I got no response. - Nobody told us you need to book the pool which resulted in a disappointed child when we were told we couldn’t go in. - Service on the terrace is so slow. We waited 20 mins one day just to have our order taken. Every drink took 20-30mins to arrive and we were repeatedly brought the wrong drinks. In summary, lovely place but lots of staff training needed to make this place shine like it should.…
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Mélanie Chailleu, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 2 weeks ago
Hello, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. First of all, I am glad to read that you enjoyed the building, your room and the atmosphere. Your satisfaction is at the heart of our priorities and I am sorry to see that some of our services did not meet your expectations. I immediately transferred your different remarks to the managers concerned. We really thank you for these constructive comments and extend you our sincere apologies for these inconvenience. It is obvious that these types of incidents should not have happened in a hotel of our standard. We are implementing the necessary procedures in order to overcome the problems you encountered and make sure that it will not happen again in the future. Nevertheless, I have taken good note of your comment concerning our swimming pool. Please note that we decided to maintain a gauge to enjoy the swimming pool in order to avoid a presence of all of our customers at the same time. I am sincerely sorry if this information was not communicated to you before your arrival. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We review our services on a regular basis and it is therefore essential for us to take into account the thoughts and opinions of our guests as you are. We hope you will agree to renew your trust in us, so that we can give you the full InterContinental experience and show you the quality of service that is the pride of our House. Best regards,
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Service is extremely bad. There was no possibility to drink anything anywhere in the hotel. They advised to go to the room and take the €20!!! small 25cl Heineken beer from the minibar in the room. And all that for a €1000 per night price
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from Mélanie Chailleu, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 2 weeks ago
Hello, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. I have taken good note of your deception concerning your stay stay with us. I immediately transferred your remark to our teams. We really thank you for this constructive comment and extend you our sincere apologies for this inconvenience. Please note that we review our services on a regular basis and it is therefore essential for us to take into account the thoughts and opinions of our guests. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupation. We hope you will agree to renew your trust in us, so that we can give you the full InterContinental experience and show you the quality of service that is the pride of our House. Best regards,
Read more
Reasonable rooms, only the front rooms are worth the money. Exceptionally rude staff, especially the management. Do not serve any drinks when it’s 40 degrees because they’re too lazy & cocky. Get into a discussion/fight with guests due to arrogance, think they’re ‘greater’ then the guests because of management titles. Bar/restaurant mgmt should he let go off and replaced for people that live & breath hospitality. Never visiting again.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
What a sht hotel. We where a group of 200 people. They know that we’re are coming. But the bar was closed and the restaurant was open at 20:00. The employees where not nice, some aggressive. We were hungry and thirsty and there was nothing in the hotel. Some rooms were nice most rooms lookt out of a wall. We never come back !!!!
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip: Never come here, they don’t care about you only your money !
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Helpful
Marseille isn’t an easy place to visit. We were expecting the intercontinental hotel to be a good place to ease things. It wasn’t the case. Worst came when we had to move to another room, as the next room people left their 2 dogs unattended which made the dogs extremely unrested and consequently they started to bark non-stop The indoor decoration doesn’t match the beautiful magnificent building. Our rooms had unpleasant smell and we felt they were very humid
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Make sure to book a room away from unattended pets
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Helpful
Response from Mélanie Chailleu, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 4 weeks ago
Hello, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. Your satisfaction is at the heart of our priorities and I am sorry to see that the location, the indoor decoration and the smell of your rooms did not meet your expectations. However, I have taken good note of all your comments and will not fail to share them with the relevant departments with the aim of always improving our quality of service. We hope you will agree to renew your trust in us, so that we can give you the full InterContinental experience and show you the quality of service that is the pride of our House. Best regards,
Read more
This is a very lovely property. The views from our room and the terrace were spectacular. The food and service was excellent. I would definitely stay there again and only wish I had been able to stay longer. It was also in a perfect location, which helps.
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Coline Ravon, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 30 May 2022
Hello, Thank you very much for taking the time to share a review following your stay at the InterContinental Marseille - Hotel Dieu. What a pleasure to read that your experience lived up to your expectations. We are delighted that you enjoyed the location and the views from your room and the terrace but also the food and service. Your satisfaction communicated here is our greatest reward. We hope to have the pleasure of welcoming you again during your next stay in Marseille. Best regards, Coline Ravon Quality Manager
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PRICE RANGE
US$301 - US$411 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
194
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Claim Your Listing Frequently Asked Questions about InterContinental Marseille - Hotel Dieu, an IHG Hotel
Which popular attractions are close to InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Nearby attractions include Cathedrale de la Major (0.4 km), Centre de la Vieille Charite (0.3 km), and Musée d'Histoire de Marseille (0.5 km).
What are some of the property amenities at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a sofa bed.
What food & drink options are available at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Conveniently located restaurants include Le Bistro Du Panier, Le Relais 50, and Twist Avenue.
Are there opportunities to exercise at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does InterContinental Marseille - Hotel Dieu, an IHG Hotel have airport transportation?
Yes, InterContinental Marseille - Hotel Dieu, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Marseille - Hotel Dieu, an IHG Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Marseille.
Are any cleaning services offered at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Marseille - Hotel Dieu, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.