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InterContinental Marseille - Hotel Dieu, an IHG Hotel

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S$291
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About

#22 of 137 hotels in Marseille
Location
Cleanliness
Service
Value
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Bath / shower
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English, French

Location

1 Place Daviel, 13002 Marseille France
Name/address in local language
InterContinental Marseille - Hotel Dieu, an IHG Hotel
2971Reviews29Q+A100Room tips
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GodfreydeZilla wrote a review 19 Feb
Glastonbury, United Kingdom169 contributions129 helpful votes
A beautiful hotel in a fantastic location. From the entrace to the hotel you can see down to the old harbour and across to the Sacre Cœur Basilica Marseille. The old harbour is only a short walk, as are most of the major attractions. Excellent service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 4 days ago
Good Morning, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. We are delighted that you had an exceptional moment with us, especially thanks to the location of the hotel but also to the excellent service We shared your feedbacks with our teams and we hope to have the chance to welcome you again during your next stay in Marseille. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zigett wrote a review Jun 2023
London, United Kingdom983 contributions389 helpful votes
Hotel's Favourite
This is a wonderful hotel conversion in a good location, being easily walkable to the Old Port and Le Panier for example. Due to some problems with a botched IT update, we were upgraded to a fabulous suite with huge terrace and uninterrupted views of Notre-Dame de la Garde. The TVs in our room actually included a few English terrestrial channels which was unusual for French hotels. But not everything was perfect in the room...the lack of beside USB sockets was a niggle. The vast terrace restaurant on the first floor served some excellent dishes and was surprisingly reasonable value for money. Also on the first floor was a decent gym and an indoor pool. Given that Marseille is blessed with a lot of sunshine, an outdoor pool would have been nice. Breakfast was essentially international and a bit limited. Valet parking, whilst a little pricey, was a real plus point for us given how hectic things were outside the hotel grounds. A great stay.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mélanie Chailleu, Guest Services / Front Office at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 6 Jun 2023
Hello, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. We are delighted that you enjoyed your stay with us, particularly the beauty of our hotel, its location, your upgrade, the restaurant, our valet parking but also your breakfast ! However, I feel sorry about your deception concerning our indoor swimming pool. Please note that our establishment being housed in a 18th century Historical Monument, we were unfortunately not allowed to build an outdoor swimming pool. However, we have developed offers with gorgeous cruise ships or with the prestigious Cercle des Nageurs. During your next visit, feel free to contact our Concierge team for more information. We hope to have the chance to welcome you again during your next stay in Marseille. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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damian044 wrote a review 7 Feb
Athlone, Ireland57 contributions61 helpful votes
It is a lovely hotel in a very good central district. Staff unfortunately were unhelpful and unfriendly. Be prepared to spend €25 for a gin and tonic. Mini bar small Coke €9. Air conditioning not working in our room and our request to have it fixed ignored. I would avoid this property while visiting Marseille
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Request for a room above the 3rd floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 2 weeks ago
Good afternoon, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. Your satisfaction is at the heart of our priorities and I am sorry to read that some of our services did not meet your expectations. Please note that I immediately transferred your different remarks to the Managers concerned. We really thank you for all these constructive comments and extend you our sincere apologies for this frustrating inconveniences. It is obvious that these types of incidents should not have happened in a hotel of our standard. We are implementing the necessary procedures and trainings in order to overcome the problems you encountered and make sure that it will not happen again in the future. Please note that for the comfort of our customers, we are changing the heating and air conditioning system. We review our services on a regular basis and it is therefore essential for us to take into account the thoughts and opinions of our valued guests as you are. We hope that you will agree to renew your trust in us, and to live fully the InterContinental experience and show you the quality of service which is the pride of our House. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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healsea wrote a review Dec 2023
Minneapolis, Minnesota285 contributions80 helpful votes
Stayed here 2 nights for a business trip. Front desk check in was very helpful and staff overall was very friendly. We did not dine on site but there are many restaurants in walking distance. Good location. I also used the fitness center which was well equipped
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 25 Dec 2023
Good morning, I would like to thank you for taking the time to share your thoughts following your stay at the InterContinental Marseille - Hotel Dieu. I am delighted to read that you appreciated your stay among us, especially the location of the hotel and the fitness center. I also rejoice to your feedback regarding our staff. Please be assured that I will share your comments with all the teams. We hope to have the pleasure of welcoming you again during your next stay in Marseille. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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steve h wrote a review Oct 2023
3 contributions3 helpful votes
looks lovely from the outside but don't be deceived - if you are used to 5 star service you will be sorely disappointed - i know we were understaffed. badly trained, poor at communication, and management do really care as long as they take your money coffee machine was green mouldy inside settee was ripped to shreds bathroom dirty
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: a hell of a walk up the steps to the front of the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 10 Nov 2023
Dear Sir Hunter, Thank you for sharing your thoughts on your recent stay at the InterContinental Marseille - Hotel Dieu during the Rugby World Cup. We regret to hear that your experience did not fully meet your expectations, and we extend our sincere apologies if our efforts fell short of your needs. Your satisfaction is of paramount importance to us. We have duly noted your constructive comments regarding the coffee machine and the sofa, and we appreciate your feedback. It is important to mention that we are aware of the unusual circumstances surrounding these issues, where it appears that the coffee machine and the sofa were intentionally dismantled, potentially with the intent of seeking reimbursement for your stay. Our aim is to continually enhance our services, and we greatly value the insights and opinions of our esteemed guests, like yourself. We appreciate your understanding and look forward to the opportunity to provide an improved experience in the future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria E wrote a review Oct 2023
Sydney, Australia8 contributions5 helpful votes
An exceptional hotel with all the bells and whistles one could ask for. the location is excellent and the hotel is luxury plus. Agathe Rostini was wonderful. It was my birthday when i arrived there. She upgraded me to the best room with the best view ever. A cake and champagne were brought to the room as well. She went above and beyond to make my stay awesome. Thank you! If you want pampering in the centre of marseille there is nowhere else to stay!!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 24 Oct 2023
Hello, Thank you for taking the time to share your experience following your stay at the InterContinental Marseille - Hotel Dieu. First of all, I am delighted to read that you had an exceptional moment, especially with the location of the hotel. I also appreciated to see that you liked your bedroom and its beautiful view. Last but not least, I am deeply glad to read your comments about our Guest Relation Manager, Agathe. You can be sure I will share your wonderful thoughts with her. We hope to have the pleasure of welcoming you again at the InterContinental Marseille - Hotel during your next stay in Marseille. Kind regards, Andy Luci-Gourdache Assistant Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeryl P wrote a review Oct 2023
33 contributions33 helpful votes
This stay was a fabulous experience. Granted,it is not cheap (what five star hotel is?). However total value for the money, in my opinion. Best location and views in Marseille. Splurge and take a room overlooking the port with a terrace. One night we ordered in room service and had a meal at half the cost of what a restaurant with our view would have cost. Such a luxurious feeling. I don’t normally go to spas on vacation, but a French spa is unlike any other. Again, not cheap but less expensive than NYC and 10x better service and atmosphere. And a special mention to Guest relations manager Agathe who made us feel welcome from when we first arrived until our departure. I would recommend signing up for IHG member (costs nothing) and you can earn points and free WiFi that makes up for some of the « pain » of the price.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: The breakfast service could be improved. Not enough waitstaff and it takes awhile to get that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 16 Oct 2023
Good Afternoon, I would like to thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. The happiness of our customers being our priority, we are very happy to read such a nice feedback from you. Please be assured that I will share your comments with the wider team and particularly with Agathe who will be delighted to see it. Your words wonderfully illustrate the quality of service and the atmosphere of our hotel. We hope to have the pleasure of welcoming you on your next visit to Marseille. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael G wrote a review Oct 2023
1 contribution
+1
Starting off my stay with a warm welcome from the reception upon check in made the best first impressions. Room was ready on time. The hotel was overall clean and tidy and the Old Port view is well worth having. The spa was clean and the staff professional. The Clarins spa area was a great feature to accompany the evening. With this being said one of the saunas was around 40C and the other had an unusual noise. These things happen and I’m thankful to have had the opportunity to use the facility. Drinks and dinner in the courtyard was to a good standard and finishing off my stay with breakfast in the room whilst the sun came around truly made this a good hotel for a city stay in Marseille! It must be mentioned that although I didn’t use the valet service that all the concierge, porters and valets were present and polite. Thank you to all of those involved! Mike Gibson
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Date of stay: October 2023Trip type: Travelled solo
Room Tip: City views are a must, spacious and clean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 16 Oct 2023
Dear Mike Gibson, Thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. We are delighted that you had an exceptional moment, especially thanks to the warm welcome you received, your Spa experience, you breakfast in your bedroom and our professional staff. Please be assured that I will share your comments with the wider team who will be delighted to hear it. Your words wonderfully illustrate the quality of service and the atmosphere of our hotel. We hope to have the pleasure of welcoming you on your next visit to Marseille. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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janeol123 wrote a review Oct 2023
Jersey, United Kingdom133 contributions128 helpful votes
A warm welcome with our car with our luggage and check in quickly sorted - great start. Our room was good, nice and quiet and comfortable. Great air con and sleep was great. Everything was very good until breakfast which was an absolute shambles. Cold ‘hot’ food where the burners were not even turned on. A very mixed selection available. The service from the staff was not good at all. Twice we asked for gluten free bread and ended up with gluten free cake which wasn’t asked for. Fancied some scrambled egg but it was stone cold from the hot area. Waited ages to ask for an omelette instead and when it finally came it was barely luke warm on a cold plate. Not up to expectation at all. Staff and food in the breakfast area really let the place down. 57€ for the private parking was steep we thought but the hotel is well located for the metro and the velodrome a short train journey away. Our memories of Marseille lie much better in the stadium.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 10 Oct 2023
Hello, I would like to thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. I am delighted to read that you liked the warm welcome you received. It is also a real pleasure to note that you appreciated the quietness and the comfort of your bedroom. However, I am sincerely sorry to read your deception concerning the breakfast. Our Brasserie Manager joins me in expressing our deeply apologies. We are implementing the necessary procedures and trainings in order to overcome the problems you endured. We hope welcoming you again among us at the InterContinental Marseille - Hotel Dieu. Best regards, Andy Luci-Gourdache Assistant Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ryan wrote a review Oct 2023
Bangkok, Thailand159 contributions95 helpful votes
InterContinental Marseille was the favorite of the six hotels we stayed at touring France and Italy. The hotel is a restored gem. The room was clean and comfortable with a lovely view. The breakfast on the terrace was first class, other than a slight bee problem. Staff were warm and helpful and honored my all foam/no down without reminder unlike other hotels. Girlfriend enjoyed the spa. Location is convenient and safe with a lot of local culture - I preferred it to Nice, France. Will definitely return.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Book the restaurant in advance (of course)! :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Marion Schiano Ragons, Propriétaire at InterContinental Marseille - Hotel Dieu, an IHG Hotel
Responded 10 Oct 2023
Hello, I would to thank you for taking the time to share your experience at the InterContinental Marseille - Hotel Dieu. I am happy to read that you liked your stay with us, especially the location of the hotel, the view and the restored XVIIIth century building, the spa and your room. It is also such a pleasure to read that you appreciated the breakfast on the terrace. Last but not least, I am delighted to read your feedback concerning our staff. You can be sure that I will share it to all the team. Waiting to welcome you again among us at the InterContinental Marseille - Hotel Dieu, Best regards, Andy Luci-Gourdache Assistant Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$317 - S$426 (Based on Average Rates for a Standard Room)
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneMarseille
NUMBER OF ROOMS
194
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL MARSEILLE - HOTEL DIEU, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 2,988 Photos (France) - Tripadvisor

Frequently Asked Questions about InterContinental Marseille - Hotel Dieu, an IHG Hotel
Which popular attractions are close to InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Nearby attractions include Cathedrale de la Major (0.4 km), Musée d'Histoire de Marseille (0.5 km), and Centre de la Vieille Charite (0.3 km).
What are some of the property amenities at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a sofa bed.
What food & drink options are available at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Conveniently located restaurants include Le Bistro Du Panier, Santa Gusto, and Twist Avenue.
Are there opportunities to exercise at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does InterContinental Marseille - Hotel Dieu, an IHG Hotel have airport transportation?
Yes, InterContinental Marseille - Hotel Dieu, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is InterContinental Marseille - Hotel Dieu, an IHG Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Marseille.
Are any cleaning services offered at InterContinental Marseille - Hotel Dieu, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Marseille - Hotel Dieu, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.