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Mercure Saint Etienne Parc de L'Europe

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Traveller (64)
Room & Suite (21)
Dining (5)
Overview
  • Excellent12%
  • Very good42%
  • Average30%
  • Poor10%
  • Terrible6%
10 Jul 2018
“getting a bit outdated”
13 May 2018
“Room TV sets could do with upgrading - Bar and restaurant closed on Saturdays”
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (450)
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1 - 5 of 54 reviews
Reviewed 10 July 2018

quiet location, yet not very far from motorway exit. A hotel with a real room key ! as in every mercure, the food is above average. Air conditioning was doing its best, but pretty noisy, and with no spectacular result. Good sleep quality Friendly and...More

Thank Yves R
Response from Benoit M, Directeur général at Mercure Saint Etienne Parc de L'EuropeResponded 3 weeks ago

Dear Yves, We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Étienne Parc de l'Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as...More

Reviewed 13 May 2018

I have stayed at this hotel many times. The absence of restaurant service on Saturday nights took me by surprise on my first visit. Once you know about it, it is not a problem. When the restaurant is open it is quite good, but in...More

1  Thank Oktopus_Ken
Response from Benoit M, Directeur général at Mercure Saint Etienne Parc de L'EuropeResponded 29 May 2018

Good afternoon, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint-Étienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive...More

Reviewed 30 September 2017

I have been staying at this hotel for many years and each time I am trying to ask for an upgrade and more than 90% is not available. I fully respect about this if there is not available. However, should they show some sort of...More

Review collected in partnership with Accorhotels.com
Thank Dominic1886
Reviewed 27 September 2017

Stayed on a Saturday night, at check-in were told that there was no restaurant service, later told there was no milk because the kitchen was locked. I'm a Silver Card holder with Accor, so was given a voucher for a welcome drink, only to be...More

Review collected in partnership with Accorhotels.com
1  Thank BrianFullicks
Response from Benoit M, Directeur général at Mercure Saint Etienne Parc de L'EuropeResponded 29 September 2017

Good afternoon, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we...More

Reviewed 5 April 2017 via mobile

We have stayed just for a night in Saint Etienne. The hotel is far from the city center, but it has easy access to the motorway and has it's own very safe parking area. It is situated in a very nice park. Good service. Nice...More

Thank Paulinavalt
Response from Benoit M, Directeur général at Mercure Saint Etienne Parc de L'EuropeResponded 11 April 2017

Good afternoon, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. We hope to welcome you back to our hotel very soon! Sincerely, Benoit Majorel Directeur

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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Wheelchair Access
Dry Cleaning
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$77 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$77 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (64)
Room & Suite (21)
Dining (5)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Francophile2630
17 July 2018|
AnswerShow all 2 answers
Response from Benoit M | Property representative |
Good afternoon, Our staff are able to suggest you other restaurants open in the city on Saturday night according to your requirements. Best Regards, Benoit Majorel
0
Votes
Google Translation
Room Tips
"Front facing rooms have a nice view of the park, but rooms at the back are bigger and can get light effects..."
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"Go to another hotel."
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"Don't bother."
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"Overlooking the Park"
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