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Crowne Plaza Heidelberg City Centre

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Traveller (321)
Room & Suite (141)
Dining (37)
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Overview
  • Excellent38%
  • Very good46%
  • Average13%
  • Poor2%
  • Terrible1%
Travellers talk about
“club room”(51 reviews)
“pillow menu”(15 reviews)
“swimming pool”(30 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Crowne Plaza Heidelberg City Centre
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,166)
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1 - 5 of 744 reviews
Reviewed 1 week ago via mobile

I was here for a conference. For 4 nights, I spent $1400 with breakfast included. Air conditioning was broken for my entire stay. It was so hot, I couldn’t sleep. Although very apologetic, no compensation or help was offered. Breakfast was very good. Rooms were...More

1  Thank Kristin T
Response from hdy907, Manager at Crowne Plaza Heidelberg City CentreResponded 1 week ago

Dear Kristin, Thank you very much for taking the time to write about your comments. We are very sorry to read that you had a less than pleasant stay with us due to the aircondition. Unfortunately we experienced a technical defect and our aircondition was...More

Hotel's Favourite
Reviewed 2 weeks ago via mobile

Stayed here for two nights in May 2018. We had a hire car and used the hotels underground car park. This worked out great for us, you do have to pay but for peace of mind we knew the car was safe and secure, just...More

Thank GGRC10
Response from hdy907, Manager at Crowne Plaza Heidelberg City CentreResponded 2 weeks ago

Dear GGRC10, thank you very much for sharing your experience with others here on Tripadvisor! I am very happy to see that you had a fantastic stay with us! Especially the service is very important and I am glad that you experienced this in a...More

Reviewed 1 week ago

We only stayed here for one night. Our room was spacious, clean, quiet, and comfortable. We had terry cloth robes. There was a coffee station and mini-frig in the room. There was lots of storage and closet space. There was complimentary water in the room...More

Thank Sharon M
Response from hdy907, Guest Service Manager at Crowne Plaza Heidelberg City CentreResponded 1 week ago

Dear Sharon M, Thank you so much for sharing your positive experience on tripadvisor.com! We greatly appreciate your feedback and hope to welcome you back the next time you come to Heidelberg. Best regards Jessica Hammel Guest Service Manager

Reviewed 1 week ago via mobile

We stayed 1 night only as part of what was supposed to be a 5 star tour. The restaurant bar was great friendly prompt service and all staff including check in/check out were very polite and accommodating. Decor in rooms are tired and showers over...More

Thank Chris P
Response from hdy907, Manager at Crowne Plaza Heidelberg City CentreResponded 1 week ago

Dear Chris P., thank you very much for sharing your experience with others here on Tripadvisor! I am very happy to see that you had a good stay with us! Especially the service is very important and I am glad that you experienced this in...More

Reviewed 2 weeks ago

This is a beautiful hotel. It is withing walking distance to city center. Great breakfast buffet. Clean rooms. Comfortable beds. Bathroom had toiletries. I definitely recommend staying here. Service was great.

Thank Suzann47
Response from hdy907, Front Office Manager at Crowne Plaza Heidelberg City CentreResponded 2 weeks ago

Dear Guest You are great! ;-) Our staff loved your comments about their service and your rating. We are looking forward to welcome you again. Have a great summer! With kind regards Andreas Wesch Front Office Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$144 - US$369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Heidelberg
#5 Family Hotel in Heidelberg
#5 Luxury Hotel in Heidelberg
#7 Business Hotel in Heidelberg
#7 Romantic Hotel in Heidelberg
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$144 - US$369 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Heidelberg
#5 Family Hotel in Heidelberg
#5 Luxury Hotel in Heidelberg
#7 Business Hotel in Heidelberg
#7 Romantic Hotel in Heidelberg
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (321)
Room & Suite (141)
Dining (37)
Pool & Beach (7)
Business Centre & Event Rooms (9)
Questions & Answers
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bibiNfifi
13 December 2017|
AnswerShow all 3 answers
Response from JurgenS1978 | Reviewed this property |
They certainly have both types. If possible they will give you the type of bed you request. It is a very nice hotel. Have a good time in Heidelberg!
1
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Catherine M
25 June 2017|
AnswerShow all 9 answers
Response from Kennywayne2012 | Reviewed this property |
The rooms are really small. But I'm sure if you ask the front desk they can probably make it happen. But it may not be enough room foramyh
0
Votes
Anna C
10 June 2017|
AnswerShow all 8 answers
Response from Jo G | Reviewed this property |
its a short taxi ride away - I'd think twice about walking if i had luggage
0
Votes
Room Tips
"inside rooms are very quiet and look into a courtyard."
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"Ask from the desk"
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"Courtyard view is super quiet location."
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"A higher floor away from the lifts will be quieter"
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