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All reviewsthe executive loungeneckar riverold townnice view of the rivernice hotelrestaurant staffwalk along the riverbit datedmain restaurantfront desk staffminute walkunderground parkingan upgradetrain stationfrankfurt airportbusiness tripper day
Just finished a 2 night stay and I couldn’t be happier with the hotel and staff. Having a room with a water view is a must. Waking up to an incredible view of the river with swans, boats, crews practicing Olympic rowing will take your...More
Strengths: location is good with lovely views of the Neckar Valley, especially from terrace of the executive lounge. The river bus takes you directly from the hotel to the city centre which is one of the great historic locations of Europe.
Weaknesses: rooms on the...More
Response from Karina W, Guest Relations Manager at Heidelberg Marriott HotelResponded 1 week ago
thank you for taking the time to share your experience via Trip Advisor in regards to your recent stay at the Heidelberg Marriott Hotel.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of...More
I have been at the hotel 20 years ago and it was already outdated at that time, have been there last night and apparently is just got older It is just old old old. I spent 305€ and the value for that is just not...More
Response from Karina W, Guest Relations Manager at Heidelberg Marriott HotelResponded 2 weeks ago
thank you for taking the time to share your experience with the Heidelberg Marriott Hotel.
Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns...More
Our first visit to Heidelburg and were so pleasantly surprised by this hotel. A Marriott Hotel of the old school in the best sense, room had a beautiful view of the river and hills. Spacious room with the great Marriott bed.
The entire team was...More
This hotel is aging and showing it. The lifts are slow, the carpet worn and the decor was out of date twenty years ago. Even the ventilation system desperately needs an update. Which is a polite way of saying there was no airco and very...More
Thank Eric H
Response from Karina W, Guest Relations Manager at Heidelberg Marriott HotelResponded 3 weeks ago
Dear Eric H,
Thank you for taking the time to share your valuable feedback.
My name is Karina and I am the Guest Relations Manager at the Heidelberg Marriott Hotel.
It has come to my attention that the service you received during your recent stay...More