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Best Western Hotel Mannheim City

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Traveller (55)
Room & Suite (33)
Dining (4)
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Overview
  • Excellent6%
  • Very good25%
  • Average49%
  • Poor19%
  • Terrible1%
1 week ago
“Slow reception”
3 weeks ago
“Not the best service”
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
Additional information
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Reviews (86)
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1 - 5 of 22 reviews
Reviewed 1 week ago

I was not signed in the system so receptionist kept me 30 mins in the lobby despite i had voucher. besides and the most important wifi was not working at my room, not even too slow. it was totally out of connection area.

Review collected in partnership with this hotel
Thank Mustafa C
Reviewed 2 weeks ago

The hotel room was comfortable, bed was good, and the wifi was adequate. A little minus was the small bathroom/shower and the breakfast. Breakfast quality was ok but the price of 15 euro is a little high for it. Further the staff is very friendly...More

Review collected in partnership with this hotel
Thank jwette501777
Response from Wyndham_Mannheim, General Manager at Best Western Hotel Mannheim CityResponded 1 week ago

Thanks allot for your review and the positiv Feedback for our staff. Please come again soon. Sven Beek

Reviewed 3 weeks ago

It took over 15 minutes for the receptionist to come down to reception and only did when the housekeeper went to fetch him. He gave us a room even though we were there one hour before the standard check in time, but apparently he didn't...More

Review collected in partnership with this hotel
Thank ltorre248684
Response from Wyndham_Mannheim, General Manager at Best Western Hotel Mannheim CityResponded 2 weeks ago

Dear Guest, thanks allot for your Review and comments. Sorry for the lot`s of Problems you had douring your stay. Thats not our Standard and i am really sorry for that. Sven Beek

Reviewed 4 weeks ago

Over all, my stay was ok. The guy in Reception was a very good host and helpful. So was the bartender. Wish they had a restaurant for dinner. Bar was closed for the whole week last week that wasn't good. Room wasn't not cleaned everyday...More

Review collected in partnership with this hotel
Thank Joshua P
Response from Wyndham_Mannheim, General Manager at Best Western Hotel Mannheim CityResponded 2 weeks ago

Dear guest thanks allot for your Review and your positiv Feedback to our staff. Sorry for the closed Bar.

Reviewed 26 March 2018

The personal was really kind and helped us with everything we needed, excellent rooms, really clean and spacious. The hotel is located close to the main points of the city, would definitely stay again

Review collected in partnership with this hotel
Thank kmarquezprado
Response from Isabel L, Manager at Best Western Hotel Mannheim CityResponded 29 March 2018

Dear kmarquezprado, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Isabel Lagatie

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Hotel Amenities
Multilingual Staff
Room Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$57 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Smoking rooms available
Details
Price range
US$57 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Smoking rooms available
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Traveller (55)
Room & Suite (33)
Dining (4)
Questions & Answers
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ivanong4263
9 April 2016|
AnswerShow all 2 answers
Response from Isabel L | Property representative |
Dear guest the wifi is for free in the total Hotel. Sven Beek
0
Votes
Room Tips
"Try to avoid this hotel if possible"
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"Towards back with balcony."
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"Room in staircase and to street was little bit noisy."
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"avoid the 4th floor due to water damage"
Read review
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