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My boyfriend and I returned from our 5 day trip to Munich on February 16th. (Yesterday).
The hotel was worth every penny I spent and although I got a really good deal on Expedia, I would have paid more.
The customer service at this hotel...More
This hotel is first class. From arrival to checkout we were treated like Royalty. The hotel is a perfect base for exploring Munich. It's literally a three minute walk to the main train station that is connected to the S and U Bahn as well...More
Response from Jörg H, Geschäftsführer at Mercure Hotel Muenchen City CenterResponded 4 weeks ago
We thank you so much for the time you took to give us this great feedback. We apreziate your comments. I will also give Sebastian your dedicated message. We are proud in having such a team and also a wonderful product. You have mointed out...More
The feeling I have after staying at this hotel for 3 nights is a sort of home away from home due to a very comfortable room with an armchair you don't usually find at hotels, at least in this price range.
The staff is as...More
Arrived hotel right before noon time on 1/27 following a dreadful 14+2hrs flight. Guest check-in is after 3PM, but Laura at the reception was extremely thoughtful and helping me to get situated as soon a room becomes available. She was a sweetheart greeted me with...More
Thank ChihHung P
Response from Jörg H, Geschäftsführer at Mercure Hotel Muenchen City CenterResponded 1 week ago
Oh my god, that's nice to read. I am thrilled and will especially hug Maximilian and Laura.Thank you for being so honest and we will talk about the behavior of Laura and Maximilian with the other colleagues as well. It is the guest who becomes...More
I often stayed in this hotel over the last ten years. After a gap of more than a year due to the disturbance of the renovation works, I returned there for two nights to find the same friendly staff and quiet comfort. Gone, alas! is...More
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