Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The non-smoking HOTEL Mercure Munich Altstadt is a fully air-conditioned facility in the heart of the Bavarian capital, just two minute's walk to the famous Marienplatz. All 80 of our suites and rooms have modern furnishings with free Wi-Fi access to the Internet. Drinks from the mini-bar and SKY-Entertainment are free of charge. Your room is also equipped with a safe for your valuables. For your car there are a number of nearby parking garages available (charges apply). Our lobby offers an internet terminal and a shoeshine machine for a polished appearance. House pets are also welcome for a small fee, and for those hectic business days we also offer a laundry service. Ask about costs. Our fax and copy service is of course free of charge. Our hotel rooms was renovated in 2011. In 2014 we redesigned our lobby and built a brand-new breakfast room.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Hotel Mercure Munich Altstadt earns rave reviews for its prime central location, with guests appreciating the easy access to historical sites and Marienplatz. The accommodations are celebrated for their cleanliness and comfort; however, some guests find the rooms to be on the smaller side. Reviewers frequently commend the hotel's service, particularly noting the friendly staff and the complimentary breakfast with all-day coffee.
While opinions on value vary, the majority of guests feel the hotel offers a good balance of comfort and cost. The modern atmosphere and well-maintained facilities are also popular highlights for many travelers.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
The hotel is very reasonably priced, suitable for the traveller on a budget, but nevertheless has all the basics a traveller requires. The rooms are clean and functional. I particularly appreciated the new bench-style design along the wall in the room, where you could conveniently place both suitcases. This is a great invention that most luxury hotels should copy! The hotel provides an excellent buffet breakfast. All the staff, from the front office to the cleaning staff to the restaurant staff, were friendly and helpful. The location is perfect, just a five to ten minute walk from the Marienplatz, being the main square in old Munich. There are numerous sites, museums, art galleries, restaurants, and beer halls all within walking distance. One especially -appreciated perk is the two free beers provided in the room's minibar fridge! This was my fourth time visiting the Hotel Mercure Munich Altstadt, and I will certainly return to it on my next visit to Munich.
Read more
Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Not sure if it has parking; however it is just a 10 minute walk from the subway station
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure München Altstadt, Owner at Hotel Mercure Munich Altstadt
Responded 22 Mar 2023
Dear HamiltoOnW, Thank you for taking the time to share your experience at the Hotel Mercure Munich Altstadt. We are pleased to know that you appreciate our reasonable prices and the convenience of our location near Marienplatz. We strive to provide every guest with a clean, comfortable, and functional room, and we are delighted to hear that our new bench-style design along the wall was a great addition! Our staff is always happy to help with anything they can, and we are glad that they could provide you with excellent service. Finally, it's wonderful that you enjoyed the two free beers in your room's minibar fridge. We look forward to welcoming you back on your next visit! Sincerely, your Mercure Muenchen Altstadt Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
In a large city like Munich, the hotel is perfectly located, in an area that allows you to eat all day from 12 noon to 00.00 am in restaurants (such as the Hofbrauhaus brewery) and with shops open until 7.30 pm. Next to Marienplatz, in the quiet neighborhood of Altstadt, with direct connections to trains and subways of the city that are not necessary for a monumental visit to the Residenz and its gardens, the church of the theatines, that of San Juan Nepomuceno, the Cathedral, the City Hall or Odeon Platz. Train line S8 (yellow) and line S1 (blue) to the airport (Flughafen), S8 is faster than S1. It is a three star hotel with extreme cleanliness, hearty breakfast and, having no cafeteria, they leave the breakfast room open throughout the day for free coffee and infusions to the clientele. Rooms a little small but very well kept, bright and soundproof and with minibar (given three drinks: beer, apple juice and mineral water); minimal bathrooms but with all amenities. It is difficult to find in the city that they speak English and almost impossible someone who speaks Spanish, the receptionist Angelica, native of Cartagena de Indias (Colombia), provides with extreme attention, kindness and care all the information to the Spanish-speaking clientele, solving even the smallest details to make their stay pleasant. She's a premium Pro. Thank you Angelica.
Read more
Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Es un hotel fundamentalmente para estancias turísticas, aunque en la habitación hay un pequeño...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed here in 2 rooms for 2 nights to visit the Christmas markets. The hotel is a very short walk from Marienplatz station, and easily walkable from Hauptbahnhof station too. Very well-located. The rooms were basic but functional and seemed clean. However, the cleaners disturbed us on both mornings. First morning, they knocked loudly on both doors when we were still asleep at 8am. So the next night we put the Do Not Disturb sign on both doors to avoid this. The next morning, they ignored the signs and knocked again - one of our rooms had not been locked overnight and the cleaners came into the room while we were still in bed. Extremely unhappy with this - I complained to the front desk when we checked out - they apologised but said the cleaners were separate to the hotel(?!). Hopefully they have now been told what a Do Not Disturb sign means. Apart from that, the breakfast was fine - can get quite busy but plenty of food to choose from. Room was not that quiet but understandable as centrally located.
Read more
Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mersiha DURGUTOVIC, General Manager at Hotel Mercure Munich Altstadt
Responded 2 Jan 2025
Dear JenC_UK, Your detailed feedback regarding your recent stay at our Mercure Hotel Muenchen Altstadt is greatly appreciated. It is delightful to hear that you found our location convenient and the breakfast satisfying. We sincerely apologize for the inconvenience caused by the housekeeping team. Rest assured that it is our utmost priority to provide a relaxing and comfortable environment for our guests. We are looking into the matter to ensure such situations do not occur in the future. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Best wishes from Munich, Mersiha DURGUTOVIC
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is really well located just a 5 minute walk from Marienplatz. It's well signposted and easy to find. I was greeted warmly on arrival, and was given a full explanation of all the hotel amenities and services. I booked a single room which wasn't massive, but it served me well as I was only really there at night. The bed was large, for a single, and was probably the most comfortable bed I've ever slept in (apart from my own bed at home). The bathroom was small but functional, the shower easy to operate, nice and hot, and water pressure was good. My room had a minibar with a small selection of drinks - all of which were free. I liked the fact that the restaurant stayed open late so that you could help yourself to tea and coffee. Breakfast hours were generous - 6.30am to 10.30am - and there was a vast array of food available. I loved the orange juice machine that made juice from real oranges while you wait - nice touch! My only small peeve was the fact that while there was a kettle in the room there were very little items there with which to make a cup of tea or coffee, but it wasn't a big deal. I liked this hotel alot, would recommend, and would definitely stay again.
Read more
Date of stay: December 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mersiha DURGUTOVIC, General Manager at Hotel Mercure Munich Altstadt
Responded 8 Dec 2024
Dear vickis978, Your kind words made our day! It's heartwarming to know that you had such a memorable stay at Mercure Hotel Muenchen Altstadt. We are thrilled you found the location convenient and our staff welcoming. Your compliments about the comfortable bed and functional amenities in your room are greatly appreciated. We're pleased to learn that you enjoyed our breakfast spread, especially the fresh orange juice machine, which indeed is a favourite among our guests! Your feedback regarding the kettle and its accompaniments is noted. We strive to provide our guests with all the comforts they need, and your input helps us improve in this regard. Thank you for your recommendation and we look forward to welcoming you back soon. Best wishes from Munich, Mersiha DURGUTOVIC
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a good hotel in a good location and about a 15 euro taxi from the train station. We had a comfort room which has a small sitting area with seating for about 4 people. The breakfast was very good with plenty of choices The fridge was stocked with two waters, two beers, an apple juice and a coke included in the room rate. We were able to walk to subway station in about 6 minutes we were about a 20 minute walk from the Octoberfest. There are numerous restaurants in the area and tons of shopping if that is something that appeals to you. We would stay here again. Our only criticism is the lack of counter space for toiletries.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mersiha DURGUTOVIC, General Manager at Hotel Mercure Munich Altstadt
Responded 9 Oct 2023
Dear chadz52, Your kind words about our location, staff, and amenities are truly appreciated. We are delighted to hear that you found our breakfast selection satisfying, enjoyed the complimentary beverages in your room, and found the surroundings to your liking. We understand your concerns about counter space for toiletries. Your comfort is our utmost priority and we always strive to make every detail of your stay perfect. We appreciate your feedback as it helps us to improve. We look forward to welcoming you back again in the future. Best wishes from Munich, Mersiha DURGUTOVIC
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had two reservations - one for our first week in Munich and the other for our one night return from Oberammergau before flying home. Our full week stay was a lovely double room with large tv and complimentary refrigerated beverages. Rooms were quickly made up each day and the staff was delightfully friendly and helpful. Rooms have small personal safes, refrigerators, room darkening curtains and mechanical shades. Loved the hardwood-style floors (no carpet!) for added cleanliness. The location is less than a block from the pedestrian plaza leading to either Marienplatz or Karlplatz with easy access to buses, subway and trams. (Coming from the plaza, just turn down the short street by Five Guys Burgers and you will see the hotel). It is on the corner of 2 intersecting one-way streets so traffic going past the hotel can sometimes be loud or annoying in the middle of the night. Our return stay for one night found us in a somewhat smaller room with smaller tv but the same level of cleanliness and comfort. An added bonus is the lovely buffet breakfast with a wide assortment of fresh fruit, cereals, breads, croissants, rolls, pastries, eggs, meats and cheeses. Beverages included fresh juices, coffee and tea and we were invited to visit the dining room later in the afternoon if we wanted an extra cup. It was always a pleasure to see our breakfast hostess each morning who always had a smile (despite her mask) and a nice word to send us on our way. All in all, a very good experience.
Read more
Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent hotel. The location is great, with comfortable and well-equipped rooms, with USB sockets of different types, towel dryer in the bathroom, etc. The staff is quick and kind, with a quick check-in.
A good breakfast with lots of options. It is a network hotel, but it is extremely complete. It's very worth it.
Read more
Automatically translated
Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:A localização é perfeita para fazer tudo a pé.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We ordered a room with a queen sized bed. We were "upgraded" for unknown reasons to a suite. When we finally got ready for bed, we discovered that the 2 beds in the bedroom were each too small for 2 people -- measured at 48 to 50 inches, not 60 inches. The suite came with a kitchen, but no dish towels, no place to dry dishes, no napkins, ie, very poorly equipped. Certainly not worth the price of nearly $300 a night.
Read more
Date of stay: July 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mersiha DURGUTOVIC, General Manager at Hotel Mercure Munich Altstadt
Responded 20 Jul 2023
Dear Margaretkn, Thank you for taking the time to share your experience with the Hotel Mercure München Altstadt. We appreciate your feedback on your complimentary upgrade to our Superior Suite and regret that you found the 2 queen beds too small for two people and that the kitchen in your suite was not adequately equipped. At Hotel Mercure we always strive to provide you with a pleasant stay and great service, so this is certainly not what we intended. We hope you will consider staying with us in the future so we can make it up to you. Best regards from Munich, Mersiha DURGUTOVIC
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located in the old city of Munich, and it is within walking distance to all of the major sites, as well as public transportation (U-bahn, S-bahn and trams). My wife and I stayed in one of the "junior suites" on the top floor, and the room was spacious and spotlessly clean. The staff is friendly and helpful, and the breakfast is absolutely terrific. I'd stay there again without hesitation.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mersiha DURGUTOVIC, General Manager at Hotel Mercure Munich Altstadt
Responded 4 Jun 2024
Dear 99debh, Your positive remarks about the Mercure Hotel Muenchen Altstadt are greatly appreciated. The prime location of our hotel in the heart of Munich certainly makes for an exciting visit, and we're delighted that you found this advantageous. Reading about your experience in one of our comfort rooms is especially pleasing, as we take great pride in maintaining our rooms to the highest standard of cleanliness and comfort. It's also wonderful to learn that our staff members offered the friendly and helpful service we strive for. We're overjoyed that our breakfast met your expectations, and we're thrilled to hear that you wouldn't hesitate to stay with us again. Best wishes from Munich, Mersiha DURGUTOVIC
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well-located, clean, and well-run hotel near public transit and within walking distance of a number of key sites. The breakfast has a lot of items to choose from and the breakfast room is pleasant. Very professional staff. The rooms are small and simple, and the overall vibe is traditional. There is no bar, and the small lobby consists of a few benches and a vending machine. There is a small refrigerator in the room stocked with free beer, soda, and water. Not much street noise, but housekeeping does some very assertive hallway vacuuming starting right at 8am. A very solid, if slightly unsexy choice.
Read more
Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Room Tip:The rooms facing Hotterstrasse are not noisy- the street is relatively quiet at night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Check with hotel to see if they are still offering the unlimited Germany-wide transportation pass for buses, trams, trains, metrorail, etc. We visited in June and paid 9 euros pp good on all transit for the entire month!!! There is a train that will bring you directly to and from the airport; you can use the nearby Marienplatz station or the one near the fountain.
Yes, there is a small wheelchair ramp in the front of hotel to get in. Inside the hotel has two not so big elevators in service. However to go to breakfast area can only use stairs, it maybe a challenge .
There are more places to choose from in the Munich area.
PRICE RANGE
S$236 - S$322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure muenchen altstadt, mercure hotel munich
LOCATION
GermanyBavariaUpper BavariaMunich
NUMBER OF ROOMS
80
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
