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I have never been more disappointing in Westin brand. From quality of the rooms to beyond poor staff customer service. Front desk staff was almost lethargic and hands off. It seems that system they work in was broken. At the bar/lounge - staff was more...More
Response from Westin_Grand_Berlin, Front Office Manager at The Westin Grand BerlinResponded 2 days ago
thank you for your recent stay within the Westin Grand Hotel, and please allow us to apologize for the negative experience.
As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that...More
I've just returned from a fabulous 3 night stay at The Westin Grand Berlin. I booked the hotel due to the good reviews on here and everybody stating the good location, and it certainly lived up to all of it. It really is a beautiful...More
Went for a couple of nights with a buddy. Was probably more upscale than we needed, but we caught a great price.
The reception was very kind to us, and the concierge very helpful with suggestions and directions, with some fun and humour.
This is a lovely hotel in a great location. The breakfast has lots of choice and caters well for every type and need.
The modern rooms are spacious enough and contain everything you need for a short city stay. They are kitted our with the...More
Having just completed a 3 night stay at Westin Grand Berlin, I have to say kudos to a very nicely run, nicely appointed and centrally-located property.
This hotel is located directly on the main shopping street (Friedrichstrasse) in Berlin (former East Berlin) - so very...More
The centre of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given
way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighbourhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.