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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#16 of 641 hotels in Berlin
Location
Cleanliness
Service
Value
Travellers' Choice
At Grand Hyatt Berlin at Potsdamer Platz, exciting city life meets a relaxing retreat in the heart of Berlin, within walking distance of Brandenburg Gate, government district and other sights. Enjoy elegant rooms and suites and discover art and design all over the hotel. Special highlights include the luxurious rooftop spa Club Olympus Spa & Fitness with views over Berlin and the renowned VOX Restaurant with Asian-inspired cuisine and authentic sushi.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Highchairs available
Valet parking
Paid private parking on-site
Wifi
Hot bath
Rooftop pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
100Great for walkers
Grade: 100 out of 100
76Restaurantswithin 0.5 km
52Attractionswithin 0.5 km
Contact
Marlene-Dietrich-Platz 2, 10785 Berlin Germany
Name/address in local language
Getting there
Potsdamer PlatzBerlin S-Bahn4 min
Potsdamer PlatzBerlin U-Bahn6 min
Car HireSee all Berlin car hire
4329Reviews57Q+A100Room tips
Reviews
Traveller rating
- 3,174
- 832
- 202
- 75
- 46
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Most Recent
I stayed at Grand Hyatt Berlin for just one night and it was just amazing. I want to thank Oscar, the guy who checked me in. Very polite, helpful and professional employee. Also the blond girl in reception who speak Spanish in the Afternoon shift ( can not remember her name) They also have a very nice and well equipated gym on the top floor. Room is spacious, clean and with a very nice view. Can’t wait to come back to Berlin to stay here again!
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded yesterday
Dear erikvander, thank you so much for having chosen to stay with us and for your kind feedback. It is great that you felt comfortable from the start at the check-in and please rest assured that I will share your kind feedback with Oscar, I am also happy that you took the time to visit our gym and that you felt comfortable in your room due to the space, the cleanliness and the view. My team and I look forward to your return and we remain at your disposal for any questions and wishes. Kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Our first trip to Germany, and we stayed at the Grand Hyatt Berlin for the entire time of our vacation, more than 3 1/2 weeks. With such a long stay, we had a lot of time to thoroughly evaluate the hotel. The short version is that this is one of the world's great Hyatt hotels, and ties with the Park Hyatt NYC, the Hyatt on the Bund (Shanghai), and the Huntington Beach Resort & Spa in terms of the excellence of its facilities and service. We will definitely be back. The Grand Hyatt Berlin has a natural advantage simply in its location: it's right next to Potsdamer Platz, which provides convenient subway/train service to most any place you would want to go in Berlin. And it's just a few steps away from the Tiergarten, the "green lung" of Berlin that is the German equivalent of Central Park in NYC You can easily walk to the Brandenburg Gate, the Holocaust Memorial, Museum Island, the Espionage Museum, and innumerable other sights from the hotel. The hotel is surrounded by affordable restaurants. For an authentic German experience, .order one of the food platters from nearby Pauliner brewery. For an authentic American (but nonetheless delicious) experience, buy one of the superb burgers from nearby Burgermeister. The Grand Hyatt Berlin offers a wealth of benefits for Globalists. My family loved the daily breakfast, which offered a huge spread of delicious foods, along with made-to-order omelets, eggs, and crepes (if you have kids, have them try the Nutella crepe.) In the evenings, the club offered Globalists a "cocktail hour" that included dinner foods, wine, and a really superior Hefeweizen. The club is staffed by gracious, efficient hosts. The hotel has a huge health club, a lukewarm hot tub, and a very cold (to Americans) swimming pool. On the hottest days of our stay, we enjoyed these amenities and met some very nice German folks while socializing there. Pro tips for first timers to Berlin, especially if you have family: 1) yeah, this is the hotel you want, especially if you have Hyatt status 2) take the train from nearby Potsdamer Platz to Wansee. If you are at all fit, do the long hike from Wansee to Potsdam. Download the "Komoot" app to find some fantastic hiking routes. 3) Kids will love the nearby Deutsches Technikmuseum (German Museum of Technology) and Deutsches Spionagemuseum Berlin (German Spy Museum Berlin) 4) If you are staying more than a week consider buying an annual pass to Museum Island and the wonderful Berlin Zoo. …
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Review collected in partnership with Hyatt Hotels
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 20 Sep 2022
Dear kennethfine, thank you so much for having chosen to stay with us during your first trip to Germany and that you took the time to write this detailed and very kind review here on TripAdvisor. It is great that you liked the location of the hotel and it sounds like you visited a lot of interesting places in our beautiful capital which I hope you enjoyed. Furthermore, I was delighted to learn that you and your family enjoyed the quality and the selection of the breakfast and that you also loved the Grand Club offer and the service of the team. It is a big compliment for all of us to learn that you and your family enjoyed your time at Grand Hyatt Berlin to the fullest and that we were able to contribute to an unforgettable stay. We already look forward to welcoming you back soon and should you have any questions, wishes, or preferences that could make your next stay even more pleasant, please do not hesitate to contact us at any time. With kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Its been more than 6 years since i last stayed at this hotel, and I am pleased to say that it has manintained its excellent standards of service and cleanliness. Location in Potsdamer Platz is excellent, close to sights, theatres, great restaurants, theatres and more, would recommend to anyone visiting Berlin.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 6 days ago
Dear NickAristou, thank you so much for having chosen to stay with us and for your kind feedback. It is great that the service of the team met your needs and that the cleanliness was to your satisfaction. I am also happy that the location of the hotel was to your satisfaction. It sounds like you visited a lot of interesting places in Berlin which I hope you enjoyed. My team and I are thankful for your recommendation and we cannot wait for your return. With kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grand Hyatt team exceeded my expectations, so friendly so helpful and most importantly so professional, hotel it self has a nice room and couple of nice restaurants, location is perfect and close to a mall
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 1 week ago
Dear HaniNE946, greetings from Berlin and thank you so much for your kind review. It is great that the service of the team made you feel comfortable and that you liked the location of the hotel. It is a big compliment for all of us to know you as happy guest and we cannot wait for your return. Please do not hesitate to contact us at any time for questions and wishes. Kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very comfortable all round, attentive staff and clean rooms. Restaurant was also excellent and well placed in the city. Desk staff were very attentive and helpful. Would be happy to use this hotel again.
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Date of stay: April 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 1 week ago
Dear Peter66FD, thank you so much for having chosen to stay with us and for your kind words here on TripAdvisor. It is great that the professional service of the team met your needs and that you felt comfortable in your room due to the cleanliness. I am also happy that the quality of the dishes at our restaurants met your needs. My team and I can´t wait for your return and we remain at your disposal for any questions and wishes. Best regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grand Hyatt Berlin is a really wonderful, clean and stylish hotel. However, building without people is nothing more than nice building. What made my stay splendid were ever-smiling teams. Starting from check-in, during breakfast in Vox, having drink in the Bar, dinner in Tizian, rooms service to check-out, people were amazing. Special thanks to the night team of Panos, Antonio and Mesut for making an extra mile towards me and my friends. Please keep up such wonderful atmosphere. Thank you for my wonderful stay.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 1 week ago
Dear AdamC35, greetings from Berlin and thank you for having taken the time to share your experiences with us. It is great that you felt comfortable due to the cleanliness and the design of the hotel. I am also happy that the friendly service of the team met your needs and that the quality of the food and drinks was to your satisfaction. Please rest assured that I will share your kind words with Panos, Antonio and Mesut and I am sure that they will be so thankful for your recommendation. We look forward to your return and remain at your disposal for any questions and wishes. Kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
It was our second stay at Grand Hyatt Berlin and we did not regret returning. A couple of things are extraordinarily good - That would be the level of friendliness of staff members (especially at breakfast), the room's cleanliness - except for the bed linens in the beginning, which were changed after our notice - and a tasty breakfast. A little unfortunate that when trying to contact the hotel's General Manager by email in advance, he never replied! Actually, that is not the way things should work and we were really surprised because he had contacted us after our last negative feedback regarding breakfast. A big shout-out to breakfast quality adjustments in the meantime, especially the high-cass sparkling wine deserves praise! Our little Hyatt Explorist upgrade was hyped a little much by the receptionist and our pre-arrival request for a second duvet was not pursued. Further requests, such as for certain tea flavours, were not thoroughly executed. Nonetheless, we felt comfortable in our King Room City View, where a lovely chocolate and macaron present awaited us. Even though not brand new, the design looks tasteful and timeless. Just the safety box's number manual calls for immediate renewal, since the numbers have already mostly faded. The bed was very comfortable, the marble bathroom pleasantly decorated. The integrated shower and bathroom funcionality is not really intuitive, as temperature and water pressure cannot be controlled independently. In addition, the Grand Hyatt bathroom amenity brand "Balmain" is far from overwhelming. In-room dining was of decent quality and pricing with no extra tray charge, the minibar with affordable local products must be applauded, and the location in proximity to Potsdamer Platz is very convenient, even though not overly charming. Overall, still the best option we have tried in Berlin so far.…
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 1 week ago
Dear Stefan K, thank you very much for having been our guest again. First of all, I would like to apologize for the unanswered email. Even if this should not happen, this has probably gone lost and I regret that very much. Also that your extra requests were not taken care of, although you communicated them in advance, is a great pity and for that I sincerely apologize. I am all the more pleased to read that you found the adjustments at breakfast satisfactory and that the friendly service of the team contributed to your well-being. Also that you felt comfortable in your room and enjoyed the minibar is wonderful. It's great that we were able to contribute to a pleasant time in Berlin and we hope we can make your stay flawless next time. With best regards Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was truly impressed with the hotel, both from a facilities perspective and from a staff perspective. Mine was a wonderful experience and I would highly recommend this hotel for anyone staying in Berlin.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 2 weeks ago
Dear joelbsch, thank you so much for having chosen to stay with us. It is great that you liked the service of the team and that our facilities met your needs. It is a great compliment for the whole team to know you as a happy guest and we cannot wait for your return. Please do not hesitate to contact us at any time for any questions or wishes. With kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grand Hyatt Berlin was the perfectly situated luxury hotel for a trip that centered around the Philharmonie and other events around Potsdamer Platz. The front desk anticipated all needs from check-in to check out and the on-site VOX Restaurant provided both an extelnsive breakfast buffet as well as a lavish preconcert dinner
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 2 weeks ago
Dear speechino, greetings from Grand Hyatt Berlin and thank you so much for your kind review. It is great that you liked the location of the hotel and I hope you had the chance to visit a lot of interesting places. I am also happy that the service of the team met your needs and that the quality of the dishes at Vox was to your entire satisfaction. My team and I look forward to your return. Please do not hesitate to contact us at any time for any questions, wishes, or preferences. Kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Grand Hyatt Berlin last February then stayed two more times in this beautiful hotel: in 2017 and 2019 always during the Christmas period,(as i come from a poor area of Afghanistan i am always impressed by the high level hotel service) I stayed for about ten days every times at the Grand Hyatt berlin for business reasons andmy working conditions were tiring as I had to roam the boundless city for 10 hours a day in the middle of winter. I will start by saying that the location is good, close to many restaurants, tourist attractions and the subway station, i also saw a nice swimming pool; the breakfast was much better than expected, it was abundant and with excellent coffee, the room was spacious and well furnished but perhaps a little cold, no hotel has duvets as thick and soft as grand hyatt berlin and the large white duvet was the motivation as i returned to my room in the evening after the working day, The bed was to die for. I wish I could speak to the staff at the grand hyatt berlin to find out if it is possible to purchase a duvet. as far as the staff is concerned, I have had practically no contact with the employees so I cannot express myself, however I think it is fortunate to have so many restaurants nearby where I have dined without difficulty; finally the bathroom is luxurious and offers a good shower…
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Date of stay: March 2022Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Berlin Hyatt, Marketing at Grand Hyatt Berlin
Responded 4 weeks ago
Dear RashadHamidullah23, thank you so much for having chosen to stay with us once again and for having taken the time to share your impressions with us. It is great that you liked the location of the hotel and it sounds like you visited a lot of interesting places nearby. I am also happy that the comfort of the beds contributed to an restful sleep after a long work day. I regret that you had such little contact with the team and I hope you will be able to talk to us even more during your next stay. Please do not hesitate to contact us at any time should you have any questions or wishes for your upcoming stay. Kind regards, Jan Peter van der Ree General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$231 - US$333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt berlin hotel berlin, berlin grand hyatt, hyatt berlin, berlin hyatt
LOCATION
GermanyBerlinTiergarten / Mitte (Borough)
NUMBER OF ROOMS
342
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Claim Your ListingGRAND HYATT BERLIN: UPDATED 2023 Hotel Reviews, Price Comparison and 1,774 Photos (Germany) - Tripadvisor
Frequently Asked Questions about Grand Hyatt Berlin
Which popular attractions are close to Grand Hyatt Berlin?
Nearby attractions include Berliner Philharmonie (0.3 km), Gemaldegalerie (0.4 km), and German Spy Museum Berlin (0.5 km).
What are some of the property amenities at Grand Hyatt Berlin?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Berlin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Berlin?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt Berlin?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Grand Hyatt Berlin?
Conveniently located restaurants include Restaurant Facil, Caffe e Gelato GmbH & Co. KG, and Golvet Restaurant.
Are there opportunities to exercise at Grand Hyatt Berlin?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Berlin have airport transportation?
Yes, Grand Hyatt Berlin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Berlin?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Berlin?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt Berlin offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.