The Mandala Hotel

The Mandala Hotel

Traveller (925)
Room & Suite (403)
FACIL
Dining (89)
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About

4.5
#6 of 604 hotels in Berlin
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Welcome to the only privately managed 5 Star superior hotel in the heart of the city. In the centre of the city only a few walking minutes away from famous sights like the Brandenburg Gate or Reichstag, situated at Potsdamer Platz, this design hotel provides harmonic experiences for the senses. It features the most spacious rooms in Berlin, the 2 Michelin star restaurant FACIL, premium ONO Spa as well as the QIU Restaurant & Bar and modern meeting rooms. All 158 studios and suites are equipped with highest quality materials and offer a perfect home away from home combined with individual service. A stay at THE MANDALA HOTEL offers numerous harmonic experiences for the senses to provide you with the energy you need during your Berlin stay.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Soundproof rooms
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Kitchenette
Flatscreen TV
Safe
Laptop safe
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
5.0 of 5 stars
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, German

Location

Potsdamer Strasse 3, 10785 Berlin Germany
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Berlin Brandenburg Airport
18.5 km
See all flights
Potsdamer Platz
3 minBerlin S-Bahn
Potsdamer Platz
5 minBerlin U-Bahn
3,817Reviews26Q+A100Room tips
Traveller rating
  • 2,802
  • 754
  • 157
  • 62
  • 43
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Detailed Reviews
wbrowne2020 wrote a review Jan 2020
Indianapolis, Indiana
5.0 of 5 bubbles
My wife and I had a wonderful experience at The Mandala Hotel. Our stay was for 12 nights over the Christmas and New Years holidays and we were accommodated most comfortably in one of the suite rooms. The service was spot on and the room worked out well for our stay. My wife particularly enjoyed the walk in closet. The morning breakfast buffet was a perfect way to start the day. The location in Potsdamer Platz was ideal for the sights and activities we enjoyed in Berlin. We would recommend the hotel to our friends should they want to vacation in Berlin.
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Review collected in partnership with this hotel
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THE-MANDALA-Berlin, Leiter Gästebetreuung at The Mandala Hotel
Responded 13 Jan 2020
Dear valued guest, Thank you very much for your kind words about your stay at THE MANDALA HOTEL. Receiving positive feedback is always a great pleasure and we are very happy that you enjoyed your entire stay with us. It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon. Kind regards, Your THE MANDALA HOTEL Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dolyaie wrote a review Feb 2020
4.0 of 5 bubbles
A very clean and gracious space with comfortable rooms and reliable service. I wish there were more communal spaces as the hotel feels very slim in that arena. The restaurant, quite high-end, offers a wonderful breakfast as well as dinner service though is quite expensive. Some sort of additional offering would be nice. The rooms were very spacious and housekeeping was attentive and detailed. A wonderful option if your travels take you to central Berlin.
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Review collected in partnership with this hotel
Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THE-MANDALA-Berlin, Leiter Gästebetreuung at The Mandala Hotel
Responded 3 Mar 2020
Dear valued guest, Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL. We are very glad to hear that you enjoyed your stay in our hotel so much. We look forward to having you back as a guest again soon and we stand at your disposal for any inquiry. Kind regards, Your THE MANDALA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Honey9992013 wrote a review Apr 2022
Leeds, United Kingdom
4.0 of 5 bubbles
I stayed here in February with my 17 year old son. We stayed for 4 nights.
The hotel staff on reception were extremely helpful, and in particular, the gentleman there on the night we arrived. The additional bed we needed for my son hadn't been put in the room, so he came and put that in for us, and gave us the loan of a plug adapter.
The kitchenette in the room really helped. Prices are quite high in Berlin and in the hotel, so getting some cereals in for breakfast instead of paying Euro30 per person for breakfast each day helped to keep costs down.
The hotel doesn't mind you ordering in dinner either, so we went with uber eats a few nights after a long day of sightseeing.
Covid restrictions were tight in Berlin everywhere you go. FFP2 masks required in a lot of places, which I happily found the hotel could sell to me for a small charge.
Also, negative tests were needed for my son for entry in some Berlin attractions. This felt a bit stressful at first, but the hotel staff kindly directed me to a portable testing site 2 streets away, where once registered we could walk up, get a test and the results were sent to us within half an hour.
The hotel is very central for getting to to the major attractions. There aren't many corner shops but the mall is a few minutes walk and there is a very low priced Aldi in there to get provisions. I also recommend the curryworst from the food hall.
Overall good service, very expensive to eat or drink in the hotel, good location.
Unfortunately they don't have any rooms with single beds, so we had to get in a camp bed in the room for my son, which made the room a bit full and it was a small bed relative to my almost 6 foot 17 year old son.
The bathroom was massive! Nice big bath too.
TV, despite having hundreds of channels, had only one English speaking channel, which was the news.
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Date of stay: February 2022
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maciek M wrote a review Jan 2023
Krakow, Poland
5.0 of 5 bubbles
I spent 4 weeks there. Located in the heart of Mitte, just next to Potsdamer Platz.
I had a huge room with a very comfortable bed and spacious bathroom. The room is well-equipped and has almost everything you need to live and work (including the kitchen). The hotel offers gym and SPA which I used frequently 😊 Staff is helpful and extremely friendly and they cause that you fell good there.
This is pet-friendly hotel which is a big plus (I’ve seen a lot of dogs and cats there) but despite you pay extra 30 EUR per day for your pet you still need to pay if your cat accidentally pukes on the carpet (150 EUR)
In general I recommend this hotel because it is great but this cleaning fee was very unpleasant surprise.
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Date of stay: July 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lutz Hesse, Geschäftsführer at The Mandala Hotel
Responded 18 Feb 2023
Dear Guest, Thank you very much for your kind words about your stay at THE MANDALA HOTEL. We are very glad to hear that you enjoyed your stay in our hotel so much. Especially your praise of our staff delights us, because we strive to deliver the best service possible. The famous Sony Center is located at Potsdamer Platz, the Philharmonie is just a stone's throw away, the "Berlin Wall" is directly on Potsdamer Platz, the Brandenburg Gate, the Reichstag, Checkpoint Charlie, the Martin-Gropius Bau, new National Gallery of Mies van der Rohe and many other museums. It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon. Kind regards, Your THE MANDALA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lidde wrote a review Jan 2020
Malmö, Sweden
3.0 of 5 bubbles
This is the third time we stay at the Mandala hotel over the last 7 years and unfortunately is it not as good as it used to be. We had high expectations which only partly where met.

ONO Spa: Absolutely fantastic!

Facil Restaurant: We only had breakfast there, but it was a delight as usually. My compliment to the managers who set the top standard. Best hotel breakfast in Berlin?

QIU Bar: Has potential but when one of the staff continuously cough in his hand and continues to mix drinks did I lose my appetite of the drink. The staff continuously needed to check drink recipe of standard drinks, isn’t there a designated trained bartender? This should be better in a 5* Hotel as Mandala

Rooms: Large nice rooms with a small Pantry kitchenette. The cleaning was ok, but not more. We ordered bath salt from the iPad, but after an hour, we got a bottle of water instead. The major incident was when our kid found 2-pack condoms in his bed, obviously lost by the cleaning staff. This should not happen in a 5* Hotel as Mandala

Checkout: We had to review the bill together with the staff, as there where several items we had not ordered on the bill of about 40€ in total. It was instantly removed, but it should not have happened in a 5* Hotel as Mandala in the first place.

So, to summarize, the Mandala is still one of the best hotels in Berlin, but they clearly got several items to work on and out next Berlin trip will probably be to another 5* hotel.
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Review collected in partnership with this hotel
Date of stay: January 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THE-MANDALA-Berlin, Leiter Gästebetreuung at The Mandala Hotel
Responded 20 Jan 2020
Dear valued guest, Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL. We are sorry to hear about your experience, which is not consistent with our high standards. Therefore, we forwarded your comment to our Manager. We hope that your way leads you back to Berlin soon and that you will give us a second chance during your next visit. Yours sincerely, THE MANDALA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wilfred N wrote a review Aug 2020
Maarssen, The Netherlands
4.0 of 5 bubbles
We stayed for one night during a business visit to Berlin. Arriving by car, we had identified a convenient underground parking with direct access to the hotel. A pity that, like half the german autobanhs, the garage was under some major renovation and the signposting to the Mandala not very effective. We ended up dragging up our luggage three stories to street level and across a sidestreet to the hotel entrance. Reception staf were friendly. Room turned out to be roomy, modern en spotless. The one thing we would suggest to make it even better would be a Nespresso machine rather than the instant coffee provided. We had dinner at the Facil restaurant in the hotel. Food was top notch, as were the wine advice and service. A very pleasant evening indeed! We slept fine in a comfortable bed.
Breakfast the next morning was a disappointment: though served in the same restaurant Facil, it would have had no chance competing with even a very modest B&B. The omelettes we ordered had nothing to do with the thick, soft, fluffy dish that one expects, but were flat, thin, tasteless pancake-like things
Rolls were dry and not very tasteful, and the fruitsalad looked and tasted like it came straight out of a tin. The only thing that scored points was an excellent croissant. All in all, a good hotel, with excellent dining, let down by a very poor breakfast of which the price was the only characteristic reminding one of 5 stars.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Z-Grip wrote a review Feb 2020
5.0 of 5 bubbles
Everything is fine. Shower swithching button and the room temperature controll are a little bit difficult. The hotel staff are very friendly and efficient. The location for Philharmoniker is walking distance, just 5 minutes.
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Review collected in partnership with this hotel
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from THE-MANDALA-Berlin, Leiter Gästebetreuung at The Mandala Hotel
Responded 18 Feb 2020
Dear valued guest, Thank you very much for providing us with your feedback. We are delighted to hear that your stay with us was very enjoyable. It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon. Yours sincerely, THE MANDALA Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nancy N wrote a review Nov 2023
New York City, New York
5.0 of 5 bubbles
The Mandala is swanky and sophisticated and is located within walking distance of all the major sites and great shopping. Our room was spacious and bright, quiet and comfortable, and had a nice terrace to relax on in nice weather. The bathroom was large and had a big tub which is necessary since my husband is an above the knee amputee and bathes instead of showers. While my criticisms are not deal breakers, I wanted to mention them here for the hotel’s information. First, there are no USB ports. I would have expected a modern and upscale hotel like the Mandala to have these. We brought one international converter to charge my husband’s prosthetic leg. We needed to ask to borrow one from the hotel to charge our electronics. The shower/ bathtub had shampoo/body wash attached to the wall accessible for those showering. However, it was out of reach for my husband while bathing and couldn’t be removed from the wall to be placed within his reach. I had to ask for soap to leave on the side of the tub. Also, there were no washcloths in the room so I needed to ask for those as well. There are lights the guests can use to indicate do not disturb or to service the room. The first day, we indicated when we left for the day that we wanted the room serviced. We came back about 6 hours later and the room had not been cleaned yet. We asked if it could be cleaned when we went out for dinner and were told it was too late. The next two days, we indicated do not disturb and both days the housekeeper rang the doorbell to clean. Clearly, the housekeeping staff does not heed the indicator lights outside of each room. Would I stay here again, yes. And would I recommend the hotel to others, absolutely. It really is lovely but, as noted, just a few minor tweaks would make it even better.
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Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lutz Hesse, Geschäftsführer at The Mandala Hotel
Responded 10 Dec 2023
Dear guest, Thank you very much for your kind words about your stay at THE MANDALA HOTEL. We are very glad to hear that you enjoyed your stay in our hotel so much. Your praise of the quiet atmosphere in our hotel delights us exceedingly. One of our most important goals is to establish a peaceful environment in the heart of Berlin in which our guests can fully reenergize after a tiring day. As our hotel is in a constant state of optimization and modernization, your advice on the USB ports is much appreciated as well and we are always happy to receive suggestions through which we can improve ourselves. The fact that our cleaning service was so deficient bothers us deeply. It is important for us that our service work functions impeccably. We will train our staff again to prevent such complications. It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon. Kind regards, Your THE MANDALA Team
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borticario wrote a review Aug 2021
Madrid, Spain
4.0 of 5 bubbles
The hotel is amazing and has a great location. However, if you are curious to try its breakfast, you will pay 30€ per person per night, no breakfast is worthy to pay that amount. Around you will find local restaurants and a the mall of Berlin, where you will have breakfast or lunch for a fair price.
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Review collected in partnership with this hotel
Date of stay: August 2021
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fran L wrote a review Sept 2023
Radlett, United Kingdom
5.0 of 5 bubbles
We spent 4 days at this hotel but cannot think of a single criticism.
On arrival the reception was friendly and helpful. Our room ( a management suite ) was well designed extremely quiet and very comfortable. The hot water was immediately hot and the cold water extremely cold. The beds were comfortable and the tv worked well. So what’s not to like ?
Downstairs the dining room was pretty impressive with a service to match. The breakfast was comprehensive and as good as any I have experienced.
So there it is. A very good hotel where attention to detail is a clear priority.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lutz Hesse, Geschäftsführer at The Mandala Hotel
Responded 1 Oct 2023
Dear Fran, Thank you for taking the time to comment on your recent stay at THE MANDALA HOTEL. We are very glad to hear that you enjoyed your stay in our hotel so much. Especially your remark about our Front Desk team delights us, because it is very important for us to offer a kind and professional service from the beginning of our guests stay until their check out. Your remarks about our well designed, quiet and comfortable rooms as well as the beds delights us as we strive to establish a warm and welcoming atmosphere and your feedback shows us that we are on the right path. We are particularly pleased to hear that you enjoyed our QIU Bar & Restaurant as well as our breakfast, as we place great emphasis on providing our guests with unique food combined with first-class service at reasonable prices. It was our great pleasure to be your host and we are looking forward to welcoming you back in Berlin. Yours sincerely, THE MANDALA Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
josephrocamora asked a question May 2019
Metro Manila, Philippines12 contributions
Whats the best way to get from the train station (Berlin hbf) to the hotel?
Answer from mihkelsonn
Soleure, Switzerland17 contributions29 helpful votes
Any S- oder U-Bahn to Potsdamer Platz
totalsoln asked a question Aug 2018
Leeds, United Kingdom14 contributions17 helpful votes
Does the hotel have an airport transfer service ? If so how much would it be for 4 guests please ?
Answer from OberstA
Austin, Texas176 contributions72 helpful votes
No. Cabs may be reserved.
Marie asked a question May 2018
Wakefield, United Kingdom4 contributions3 helpful votes
Hi, do the rooms have hairdryers? Thanks
Answer from Armand L
Nivelles, Belgium105 contributions104 helpful votes
Probably as they are hi standard but honestly I can no longer be positive Enjoy
Petra wrote a tip 16 Jun
Hong Kong, China39 contributions34 helpful votes
4.0 of 5 bubbles
"limited breakfast hours - starts late!"
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Kaloyan D wrote a tip Mar 2024
Manchester, United Kingdom9 contributions8 helpful votes
5.0 of 5 bubbles
"Book direct. Book with breakfast."
Read full review
Ashley P wrote a tip Mar 2024
Edgewater, New Jersey30 contributions14 helpful votes
5.0 of 5 bubbles
"Avoid $6 bottled water from the minibar, buy from DM located in the mall next door in Potsdam Platz."
Read full review
Rob85-NE wrote a tip Mar 2024
Sunderland, United Kingdom28 contributions20 helpful votes
5.0 of 5 bubbles
"Checkout the iPad in the room, all the recommendations are e tried were bang on"
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Steinbeck1805 wrote a tip Dec 2023
London34 contributions23 helpful votes
5.0 of 5 bubbles
"The parking garage is a steal for the location - a daily ticket can be had for less than EUR30."
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Not the right property for you?
There are more places to choose from in the Berlin area.
PRICE RANGE
S$265 - S$424 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Madison Potsdamer Platz
LOCATION
GermanyBerlinTiergarten / Mitte / Mitte (Borough)
NUMBER OF ROOMS
158
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE MANDALA HOTEL (S̶$̶3̶1̶2̶) S$243: UPDATED 2024 Reviews, Price Comparison and 1,049 Photos (Berlin, Germany) - Tripadvisor

Frequently Asked Questions about The Mandala Hotel
Which popular attractions are close to The Mandala Hotel?
Nearby attractions include SIXX PAXX Theater & Ladiesclub (0.3 km), Berliner Philharmonie (0.3 km), and Showbühne Berlin (0.3 km).
What are some of the property amenities at The Mandala Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Mandala Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Mandala Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Mandala Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to The Mandala Hotel?
Conveniently located restaurants include Vedang - Green Burger | Mall Of Berlin, Restaurant Facil, and Caffe e Gelato GmbH & Co. KG.
Are there opportunities to exercise at The Mandala Hotel?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Does The Mandala Hotel have airport transportation?
Yes, The Mandala Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Mandala Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does The Mandala Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at The Mandala Hotel?
The staff speaks multiple languages, including English, French, and German.
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