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Traveller (272)
Room & Suite (174)
Dining (4)
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Overview
  • Excellent32%
  • Very good38%
  • Average18%
  • Poor7%
  • Terrible5%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Reviews (567)
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103
129
49
21
17
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All reviewsroom was ready earlyopen showeran executive suiteperfect locationberlin tv towerdvd playersmall kitchenetteshower areaemailed the hotelalexanderplatz stationmitte districtboutique hotelcoffee machinealexander platzwalking distanceroom was spaciousearly check
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241 - 245 of 319 reviews
Reviewed 26 October 2011

Just returned from a trip to Berlin and had an amazing time, the hotel playing a major part in our experience. The room we stayed in was stunning with lots of modern features and luxuries. The apartment was modern, clean well laid out with a...More

Thank Nessy2kn1
Response from dirkdreyer, Manager at Lux 11Responded 28 October 2011

Dear Nessy, thank you very much for your review. We are more than happy that you have enjoyed your time in Berlin and Lux 11 that much. There is still so much to do and see in Berlin so please don't wait too long to...More

Reviewed 2 October 2011

If you expect an ounce of customer service at this hotel you will be disappointed. I arrived after a 24 hour flight with heavy luggage and not one of the four staff behind the desk assisted me to my room. They were too busy chatting!...More

Thank satisfied21
Response from dirkdreyer, Manager at Lux 11Responded 17 October 2011

Thank you for your honest feedback. Reading your lines is frustrating for us swell - as we normally do better. We apologize you experienced that bad service. Even if we are not a Luxury Hotel (the Lux in our name comes from Rosa Luxemburg Str....More

Reviewed 16 September 2011

I'm here now at Lux 11. Doing laundry in the free self serve laundry room. It is giving me better customer service than any human I've encountered here. The rooms are fine but nothing special. Today I lost my cell phone & needed to call...More

1  Thank ekimberle
Response from dirkdreyer, Manager at Lux 11Responded 17 October 2011

Ouch, this review hurts. Our standard is way higher than your experience. Can you please contact the Lux 11 management on info@lux-eleven.com to sort things out ? Kind regards, Yours Lux 11 Berlin-Mitte

Reviewed 16 September 2011

I've traveled a decent amount, and have stayed in some nice properties but Lux 11 is by far my favourite. It's not for those that want the big brand hotels, with hundreds of rooms and all night room service. It's a cool, funky hotel, that...More

Thank tooks_meri
Response from dirkdreyer, Manager at Lux 11Responded 17 October 2011

Thank you, this review made our day. We are looking forward to welcoming you in your most favorite hotel ! Yours, Lux 11 Berlin-Mitte

Reviewed 14 September 2011

I'm coming to Berlin on a regular base - most of the time weekly. I like the Lux, because they know how to handle their visitors. If you are stressed they will handle with care. If you are out to do party, they will tell...More

Thank PatrickvS
Response from dirkdreyer, Manager at Lux 11Responded 17 October 2011

Come back home, soon !!! ;) Yours, Lux 11 Berlin-Mitte

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$104 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#137 Luxury Hotel in Berlin
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$104 - US$268 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#137 Luxury Hotel in Berlin
Room types
Kitchenette, Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (272)
Room & Suite (174)
Dining (4)
Nearby
Mitte
The centre of Berlin, Mitte is most famous for sights
like the Brandenburg Gate, Alexanderplatz, and Museum
Island. The central location makes this one of the
city's most expensive places to live. It is here the
oldest traces of the city can be found, and evidence
of some significant transformations, as well. The
gangsters that once ruled the impoverished streets
between Alexanderplatz and Hackescher Markt have given
...More
Questions & Answers
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Linda K
5 February 2017|
Answer
Response from carrom | Reviewed this property |
Yes one lift. Quite slow!
0
Votes
April T
29 September 2016|
AnswerShow all 3 answers
Response from janlilly | Reviewed this property |
yes there was!
0
Votes
Naomi S
9 December 2015|
AnswerShow all 3 answers
Response from Francois B | Reviewed this property |
The double bed had a double mattress... speak directly to the hotel to express your preference.... they will help.
0
Votes
Room Tips
"We had a high floor facing on to a courtyard, there was very little noise."
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"Keep your key card well away from your phone!"
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"117 suite - with balcony"
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"We had a room with a Balcony"
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