We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sofitel Hamburg Alter Wall

Show Prices
#25 of 318 Hotels in Hamburg
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sofitel Hamburg Alter Wall
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,262 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 769: English reviews
Start your review of Sofitel Hamburg Alter Wall
 Click to rate
Oslo, Norway
Reviewed 1 week ago via mobile

Stayed here 3 nights and had a great room overlooking the river. The location of the hotel is perfect. Walk if you want to many main attractions or Even take the hop-on-hop-off bus that stops just outside the hotel. Nice swimmingpoolarea as well and a great bar in the lobby.

 Report
Helpful?
Thank Simen S
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Simen S, thank you very much for your stay and sharing your personal experiences regarding your latest stay at Sofitel Hamburg Alter Wall. We highly appreciate our guests taking the time to let us know when they are content with our staff as well as the service and the facilities. Your compliments are a great and intensive motivation for...

Bietigheim-Bissingen, Germany
HOTEL’S FAVOURITE REVIEW
Reviewed 8 February 2017

A top hotel located within a short walk of the city centre. You can also walk to the harbour, but that takes about 30 minutes. Alternatively there is a stadtbahn station directly next to the hotel and the harbour is 2 stops away and takes 5 minutes. I stayed in a top floor executive room, which was modern and very...

 Report
Helpful?
Thank Andrew R
About Hotel's Favourite Review
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Andrew R, thank you very much for your positive comment about your recent stay at the Sofitel Hamburg Alter Wall. Regarding the pictures, we are very proud of having Martin Mlecko's "Private Life" picture collection in the rooms and in the public areas. The idea behind is that you should not feel being in a hotel room but in...

San Jose, Costa Rica
Reviewed 1 week ago

second time at Sofitel Alter Wall, location is great, beside on one of the many canal in Hamburg. Excellent service, the concierge Soren went the extra mile with us and so did the rest of the staff members. Thank you for making our wedding much easier !!!

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank 743wilhelmv
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour 743wilhelmv, I have read your kind words of appreciation and I'm delighted that you enjoyed your stay with us. We place great value on our guests’ comfort, wellbeing and satisfaction, and I was pleased to read that your expectations could have been met in our luxurious hotel. I will share your comments with our team. I am sure that...

Vienna, Austria
Reviewed 1 week ago

To be honest, I did not like my first visit to this hotel (about 5 years ago) that much, finding reception staff rather snobby and unfriendly. This time, though, not only was I greeted warmly, but also got an upgrade (without asking for it, which I never do) to a very nice room on the 4th floor, that was not...

 Report
Helpful?
Thank Marichan X
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Marichan X, thank you very much for staying at the Sofitel Hamburg Alter Wall again and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us this time as we have committed ourselves to make you feel at home while...

Reviewed 1 week ago via mobile

This fantastic and elegant hotel is located in the heart of the historic center of Hamburg. It is within walking distance to all the mayor attractions, shops and restaurants. It's great for business or vacation!

 Report
Helpful?
Thank Rafael R
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Rafael R, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager

Varberg, Sweden
Reviewed 1 week ago

After our first Hmm, stay, we have stayed here MANY times, mainly for it's location, in the heart of the so called triangle district. Here you will find almost every brand you've ever heard of, and some more. So many restaurants and cafe's that you can satisfied even the most "picky" eater. The hotel, and it's rooms has that modern...

 Report
Helpful?
Thank Stefan o Jane J
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Stefan o Jane J, thank you very much for your rating and all your comments on your recent stay. We appreciate your sharing your feedback especially as you are a loyal customer towards Sofitel Hotels & Resorts and the Accor Hotel group. Please rest assured that we are taking the appropriate training measures in order to deliver a "cousu...

St-Petersburg
Reviewed 2 weeks ago

Sofitel know how to choose one of the best place with amasing views! And Sofitel in Hamurg confirm on emore time this knowledges! Really perfect location and greate view. Or to the city from one site (from high floors) or to a chanel from another site. Breakfast unbelievable!!! SPA is not so good, hamam doesn't work during my visit, another...

 Report
Helpful?
Thank Teplenkov
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Teplenkov, thank you very much for your nice comments regarding your latest stay with us. I feel sorry to read that we did not meet your expectations with regards to our Sauna and the wifi connection. Kindly accept my sincere apologies. In the meantime corrective actions have been taken so that these issues won't occur in the future. Dear...

TA
Reviewed 3 weeks ago via mobile

Came for one night for business. Center location near shopping and business areas. Room were nice clean. Spa was a nice surprise, wasn't expect to have nice indoor pool and good spa break. Breakfast was over price 25-35 euro so didn't go , I ate outside near the hotel you have many nice options.

 Report
Helpful?
Thank isr76
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear isr76, thank you very much for your rating and your comments about the hotel. Kindly note that we offer various breakfast options, from "café-croissant" to full American breakfast buffet. If you prefer however to have a breakfast "to go", just visit our "Le Café". Do not hesitate to contact our team members during your next stay so that you...

Hudson
Reviewed 3 weeks ago via mobile

This is first time I stayed in Sofitel in Hamburg. Usually I stay at River side. The hotel is looking very nice. They help you to park your car etc. They made an upgrade to luxury room on 8th floor which was nice. I payed around 200e. On Thursday night. The service is OK , but not the best. The...

 Report
Helpful?
Thank Simon D
Ruthin, United Kingdom
Reviewed 3 weeks ago

Friendly staff, a wonderful room upgrade and excellent location ensured we enjoyed a delightfully luxurious 5 night stay in the Sofitel. On our last night we decided to indulge in a meal at the restaurant. Although priced above the average, the staff were SO efficient in taking our orders and serving wholesome, fresh food. They also brought the final bill...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank John E

752 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (697)
Viewed
Room/Suite (173)
Viewed
Bathroom (81)
Viewed
Hotel & Grounds (71)
Viewed
Dining (33)
Viewed
Pool/Beach Area (7)
Viewed
View from Room (28)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (303)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (55)
Viewed
Hotel & Grounds (13)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (21)
Viewed
Bathroom (3)
Viewed
Dining (4)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hamburg hotels
Park Hyatt Hamburg
#5 of 318 in Hamburg
2,116 reviews
Neustadt
Steigenberger Hotel Hamburg
Neustadt
The Madison Hamburg
The Madison Hamburg
#4 of 318 in Hamburg
957 reviews
Show Prices
Show Prices
Show Prices
Le Meridien Hamburg
#27 of 318 in Hamburg
1,362 reviews
Neustadt
Renaissance Hamburg Hotel
Renaissance Hamburg Hotel
#34 of 318 in Hamburg
709 reviews
Hamburg-Altstadt
Barcelo Hamburg
Barcelo Hamburg
#28 of 318 in Hamburg
1,243 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 

Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Region: Germany > Hamburg > Hamburg-Altstadt
Price Range: $224 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda, ACCOR, Priceline, Booking.com, Orbitz, Prestigia, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Sofitel Hamburg Alter Wall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#22 Business Hotel in Hamburg
#22 Luxury Hotel in Hamburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hamburg Alter Wall staff and other travellers.
5 questions
Ask a question
Riverhead NY
Manchester, United Kingdom
over a year ago

See all questions (5)

Questions? Get answers from Sofitel Hamburg Alter Wall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better, (helps to be friendly at the checkin counter”
 of 5 bubbles StevenJson, 15 Mar 2017 | Read review
“Superior rooms are beautifully decorated and spacious. Canal view doesn't differ much from city view.”
 of 5 bubbles Jelle67, 9 Feb 2017 | Read review
“Make sure you get a waterside room - those have typically an even number”
 of 5 bubbles 73uwef, 2 Feb 2017 | Read review
“Great if you can get a room facing the canal”
 of 5 bubbles LiveLightly5, 17 Jan 2017 | Read review
“Take a room with a view towards the water”
 of 5 bubbles Lothar56, 28 Dec 2016 | Read review
5 of 5