Fantastic hotel in just about every respect, we will definitely consider it again as we were a bigger group of friends who wanted to enjoy Frankfurt - the hotel majorly helped us on that mission! One minor technical issue: checking in and out online / using the app was not a smooth experience. Hope that's resolved for next time as would genuinely make a difference. And, yes, the location: The character that one sees in the streets near the hotel are quite a sight and for those who generally don't follow the news, possibly pretty shocking. However, the level of threat is low. The area is heavily policed and the locals strike me as too busy with their own lives to want to bother tourists. To be fair, I am a grown man and was there with a group.
This hotel was absolutely beautiful! The staff were friendly and helpful the rooms were modern clean and comfy. I can’t say the same for the area which I can only describe as completely and utterly disgusting the streets surrounding this amazing hotel are littered with crack heads who are screaming and self harming while smoking from crack pipes! I can not express how utterly awful the area surrounding the hotel is! You have to be either very drunk or very brave to walk the streets after dark! Please do not take children to this area!!! The hotel is amazing though!
The Hotel itself is very nice and clean, but the location is full with drug dealers and drug addicts, making it quite uncomfortable to go around (especially during the night). I wouldn't recommend it.
I tried to book this hotel because of my colleagues are going there. Three days I send mails, made phone calls (Tatjana) etc etc. Impolite is a weak word, they are withers. Not answering email, they lie, don't answer the phone, give several different excuses, hang up the phone when I asked the name. I have never never never had such a bad experience like this !!
Very nice rooms and nice breakfast, friendly service. The only thing that doesn’t make it a 5 is that the street is quite sleezy a couple of 100 meters away and doesn’t feel safe at night. If you walk the other way around, this is not a problem. Good stay overall.
This is a great hotel that is spoilt by the unsavoury location. The hotel itslef is fantastic. Very low cost but great standards, decoration, cleanliness etc. It's tastefully decorated, the staff are great and above all it's pet friendly. However, the location lets it down. Whilst a short distance walk from the train station may seem attractive to not have far to go once you arrive, the area is absolutely dreadful. We've travelled all around the world to some not so great areas and this is one where I saw things I'd only seen in movies. It might sound far fetched but we saw people literally smoking drugs from spoons. We didn't feel safe walking in the area during daylight let alone in the dark so we made sure we were back at the hotel before dark. There's a bar/restaurant at the hotel next door that is OK to go to so you aren't stuck in your room all night. If this hotel was located anywhere else it would have a much higher rating, and the great rating it has is a testament to the hotel itself. Unfortuantely, there's not much they can do about the area or location but what they do have control over is extremely well done.…
Ok the hotel was great value just close yo the main station 10 mins walk. You have to turn off in a little side street with quite a few unsavoury people around. Honestly lots of druggies and paraphernalia around. It definitely doesn't look so safe at night. Check in friendly a funky hotel which is cool. Room was fine until....... cigarette smoke. Absolutely killed my stay and based on that won't return It was a musty cigarette smell which is unacceptable today Real shame
The hotel is a hidden gem in the area! Clean, modern room with really comfy bed and nice shower. walking distance to train station is very convenient, although the area is a bit doggy at night but short stay is really convenient. Service is wonderful, I forgot my watch and earring in the room and they wrapped it really nicely and help me to send it, I can't appreciate more!!
The actual hotel is very nice. Rooms are updated and clean. Breakfast was very nice, with many things to choose from. The parking lot was full, but we were able to find parking on the street. We were unhappy with the location. On the Saturday night we arrived, we saw people buying and using drugs on the street, and others passed out on the street, right in front of the hotel. We did not feel safe. Hotel staff was helpful and friendly.
Great new hotel with a good Breakfast. We took a standard room with my wife, in general we liked everything, good design, comfortable bed, there is climate control. I recommend including Breakfast(good choice of food, everything was delicious, fed in the same hotel on the 7th floor with a good view, there is also a bar). The hotel is located near the Taunusstraße street, which leaves not the most pleasant emotions. This is a street that is crowded with casinos, strip clubs, bookmakers and a plentiful number of homeless people. I recommend going around this street a block or two on the way to the hotel and choosing a different route to the old town from the hotel, for example via Mainzer Landstraße > Taunusanlage, which goes to the old Opera house.