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The Westin Grand Frankfurt

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#25 of 270 Hotels in Frankfurt
Certificate of Excellence
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The Westin Grand Frankfurt
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1,279 Reviews from our TripAdvisor Community

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Showing 915: English reviews
Glen Burnie, Maryland
Reviewed yesterday NEW

The hotel is an excellent place to stay. Hotel has all the amenities, a very friendly helpful staff; Rooms are very comfortable, clean, and quiet. It has a location right near the center of town and a short distance from a metro. The hotel is pricey, but comparable to a lot of other similarly located and quality hotels.

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Helpful?
Thank rwellstoo
Fort Lauderdale, Florida
Reviewed 3 days ago NEW

This hotel is conveniently located near shops and restaurants. It has a nice gym, the rooms are wonderfully comfortable and VERY quiet. Great for sleeping. Public areas are well designed and the bar area is quite attractive. Room service was prompt and the special request I made for a salad not on the menu was graciously granted. It was possibly...

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Thank Julieona1a
Reviewed 1 week ago via mobile

Standard 5 star hotel at a big european city. Good quality and rooms. Good Restaurants to choose From. Expect the expected. Will return there if needed. Good Location near the subway station and shopping area. So it is convenient.

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Helpful?
Thank Am M
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear AmM, A very big thank you for your full star score. We are delighted to read positive comments and that your expectations were fulfilled. Looking very much forward to welcoming you again. Kind regards, Sandro Bohrmann/General Manager

Reviewed 1 week ago via mobile

Established business hotel in the center of Frankfurt. Stayed there first as an intern in 1999 - not really much has changed. Processes are smooth and professionally friendly - rooms are clean and look fine, but they are eagerly awaiting innovation and upgrade to 2017

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Helpful?
Thank HanniHannover
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Johannes-Tobias L, First of all, thank you very much for your loyalty to our hotel. We are grateful for having taken the time to provide us with your impressions of your stay with us. To give you a short overview, 1999 we operated as the ArabellaSheraton Grand Hotel, in 2007 we renovated completely from bottom to top and rebranded...

Reviewed 1 week ago via mobile

Really great stay. Professional and friendly staff. Breakfast is great. I got a suite upgrade. Restaurants where very good. Location is great. Spa was very good. The only down point was it was old and need renovation. I highly recommend this hotel.

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Helpful?
Thank clkamg
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear clkamg, What else can I say than a big thank you for your recommendation and compliments. This will be a great motivation for the entire team. Looking forward to welcoming you soon again. With best regards, Sandro Bohrmann General Manager

Edinburgh, United Kingdom
Reviewed 1 week ago

Excellent hotel with great facilities. Close to main shopping street, Christmas fair and in city centre. 5 -10 minute walk to Rhine. Staff very helpful and importantly good with grandchildren and rest of family. We had a great time at hotel and visiting Christmas market and shops. Breakfast buffet very good and bar and restaurant in hotel very welcoming to...

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Helpful?
Thank macd974
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear macd974, Thank you so much for sharing your review and your positive comments. We are pleased to read that you enjoyed your time at our hotel and in the city of Frankfurt with the famous Christmas market. Looking forward to welcoming you again whenever your travels brings you to Frankfurt. With best regards, Sandro Bohrmann, General manager

Canyon Lake, Texas
Reviewed 1 week ago via mobile

This is a nice hotel with friendly staff. Rooms are clean. Bar area is nice. The problem is the internet is poor to non-functional in every room I've stayed in and I stay here frequently with my employer. I rate the hotel poor for this reason alone. This is a business hotel. I need quick and reliable internet access. I...

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Helpful?
Thank jet_gorilla
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear jet_gorilla, Many thanks for taking the time to share your review. We are sorry for the inconveniences the internet connection has caused to you. We have right now almost completed the works for an updated and renewed internet infrastructure and by January 25th the first 3 floors will go live with a state-of-the-art wifi technology. Hoping very much that...

London, United Kingdom
Reviewed 2 weeks ago via mobile

In line with other international chain hotels that are indistinguishable from one another. Comfortable, decent breakfast, central location. If I had a choice I would stay elsewhere at a place that has a bit of character

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Helpful?
Thank PGlovebox
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear PGlovebox, Thank you for taking the time to share your feedback regarding ysur recent stay at our hotel. We truly hope that you will coma back and we are looking forward to welcoming you here to convince you of our services. Best regards, Sandro Bohrmann General Manager

Nicosia, Cyprus
Reviewed 3 weeks ago

Entering the hotel you get a feeling of luxury.Staff polite and efficient,during reservation I requested a high floor room and I was given a lovely room on the 6th floor.Everything was excellent!!The Spa was very good. Breakfast was excellent.The only reason my overall rating is not excellent,is because of the internet.A really painful experience,both the wi fi and on the...

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Helpful?
Thank GEORGE G
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear George G, First of all, thank you for sharing your review of our hotel. I am sorry to read about your experience with the wi-fi connection. We are currently in the process of upgrading the wifi-infrastructure, floor by floor, to provide state-of-the art technology. The first 3 floors will go live in the week of 23rd January. We hope...

Sabillasville, Maryland
Reviewed 4 weeks ago

This grand hotel is beautiful in every way. From the classic Oldsmobile 88 in the lobby to the rooftop garden, class class class. We spent time in the pool and spa area. Don't miss that. Next visit we want to try the restaurant.. it looks amazing.

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Helpful?
Thank casellem
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear casellem, We are more than pleased to read your 5 star score review and that you enjoyed the time spent with us. Many thanks for taking the time to share this with us. It is delightful to read that you like the classic Oldsmobile Super88 display in our lobby, which is designed by the famous car tuner John D'Agostino...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $186 - $800 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#4 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#20 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are equally good, though the upper floors would be preferable for views and privacy.”
 of 5 bubbles rwellstoo, 23 Jan 2017 | Read review
“Ask for a room away from the elevator bank.”
 of 5 bubbles Julieona1a, 21 Jan 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles Sartorialista, 13 Dec 2016 | Read review
“Pay a little extra for the Executive Club! It is very nice and looks over the beautiful lobby.”
 of 5 bubbles jeff_c130, 4 Dec 2016 | Read review
“Do not get a very back room across from the Asian restaurant.”
 of 5 bubbles 749CathyC, 12 Oct 2016 | Read review
5 of 5
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