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Sheraton Frankfurt Congress Hotel

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Sheraton Frankfurt Congress Hotel
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500 Reviews from our TripAdvisor Community

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Showing 281: English reviews
Vancouver, Canada
Reviewed 1 week ago

This is a corporate business hotel - plain and simple. Not sure if the rates reflect this or not but it is far from the tourist area and in a lifeless business park area. The hotel seems chronically understaffed for evening check ins and bar staff. Lots of staff around for the self-service breakfast??? Good things to say: staff who...

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Helpful?
Thank DMC90
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear DMC90, thank you for having taken the time to evaluate us. We regret, that you have not been fully satisfied with your stay. We will have additional staff at the reception soon and are taking your comment very seriously. We are happy, that you enjoy the forest and our indoor wellness area. Hopefully, we may welcome you back very...

Reviewed 2 weeks ago via mobile

Hotel was fully booked, it seems that its popular. I find Sheraton as good hotel for 2-3 days. It works well for business meetings when you would like to assemble partners from different areas of the world. Hotel has all needed infrastructure: meeting rooms, restaurants on territory, well prepared service & concierge groups. Hotel is good shape and clean.

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Helpful?
Thank Pascal A
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Pascal, thank you very much for your good evalutation. It makes us happy and proud, that you have enjoyed your stay and regard our hotel as the perfect sport to meet with colleagues from different areas. We sincerely hope, that we may welcome you back very soon. Best regards, Your team of the Sheraton Frankfurt Congress Hotel

Reviewed 3 weeks ago

Good hotel, you can collect your SPG points here. They offer free drink and good breakfast. They have swimming pool and spa there. Also minibar is OK. Breakfast is quite various. Look outside the windows is very nice!

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Helpful?
Thank Olga G
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Olga, thank you for your good evaluation. It makes us happy and proud that you have enjoyed your stay. We very much hope to even convince you more of the quality of our hotel next time you stay with us so that we may achieve full points. Please rest assured, that we are always open for constructive feedback, too,...

Reviewed 1 November 2016

Nice hotel, very modern. Convenient to get around. The Tram stop is right in front of the hotel, makes it very easy to get to old town Frankfurt (the Romer). As is usual for German hotels, the breakfast is excellent.

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Helpful?
Thank Gary S
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Gary, thank you so much for your positive feedback. It makes us very happy, that you have enjoyed your stay and liked the breakfast. We hope, that you had a great time visiting the Romer and that we may welcome you back soon. Best regards, Your team of the Sheraton Frankfurt Congress Hotel

London, United Kingdom
Reviewed 27 September 2016 via mobile

Very business led hotel, a short 10-15 taxi ride from the airport. Rooms are clean and functional. Aircraft noise can be heard from nearby Frankfurt airport. Staff are friendly and professional. I have stayed here several times on business and would happily do so again.

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Helpful?
Thank juliemurphy12016
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Miss Murphy, thank you very much for having taken the time to let us know about your experience. We sincerely hope, that the aircrafts passing by did not affect the quality of your sleep too much. It makes us happy and proud to hear, that you have been satisfied with our service on several occasions. Indeed, we see our...

Basel, Switzerland
Reviewed 26 September 2016

Once a year I end up sleeping at this hotel because of a conference I am participating. Rate is ok, but the rooms are still not having a safe - do not understand why, this should be standard these days with everybody carrying a laptop and other gagdets you do not want to leave behind or take with you all...

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Thank Spanish_Matador
Sarnia, Canada
Reviewed 25 September 2016

Stayed here for a week during Automechanika and while out of the way it was a very nice hotel with very good Staff. Rooms were clean and comfortable, my only complaint (most European Hotels) is no place to unpack your clothes. We were in Europe for 15 days (Paris, Frankfurt & Berlin) and basically couldn't unpack? The room was large...

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Helpful?
Thank C.Parsley
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear C. Parsley, thank you very much for having taken the time to evaluate us. We are indeed very happy that you have enjoyed your stay. Especially your remark about our employees makes us proud. We will take your comment about the space to unpack clothes into account for future maintenance plans. We sincerely hope to may welcome you back...

Chicago, Illinois
Reviewed 23 September 2016

It's not great, but not bad either. The rooms look a bit aged and the staff is not necessarily the most welcoming, but that's somewhat typical in Germany - it's simply cultural in my opinion and doesn't bother me, just warning you so you don't freak out. However, they were quick to attend to our requests during our stay. They...

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Helpful?
Thank RicardoandIrina
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Irina, dear Ricardo, thank you so much for having taken the time to evaluate us. We sincerely appreciate your feedback as we strive to improve our service consistently. Especially your remark about our employees is very important to us, as they are one of the most important source of comfort for our guests. We train them regularly on all...

The Hague, The Netherlands
Reviewed 23 September 2016

Stayed here for a night as I had a meeting nearby the next morning. The property is somewhat old (70's) and rooms have dated furniture but everything you need is there. Staff was very friendly and breakfast is decent but the room(s) were nearly full while I was relatively late. Didn't use the gym in the end but it is...

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Helpful?
Thank Matthijs K
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Matthijs, thank you for having taken the time to evaluate us. Your opinion matters very much, as we strive to make our guests stay as comfortable as possible. We will take your comment about the furniture and the condition of the room into account for our future maintenance measures. Your remark about our employees makes us very proud, as...

London, United Kingdom
Reviewed 13 September 2016 via mobile

This is a large business and tour group hotel fairly near the airport. It has bus and tram stops nearby. The good points of this hotel were: A really nice pool, sauna, steam room and gym - take towel from room and 1€ for locker. Free wifi in room - not sure if this is standard Good quality and tasty...

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Thank Woobsle
Ricarda G, Personal Assistant to General Manager at Sheraton Frankfurt Congress Hotel, responded to this review

Dear Woobsle, thank you very much for having taken the time to evaluate us on Tripadvisor. We take your comment very seriously, as we strive to improve our service on a daily basis and need your feedback in order to choose the right direction. We are very happy, that you have enjoyed our wellness facility and that the location of...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The centrally located Sheraton Frankfurt Congress Hotel is set in greenery and has 396 modern rooms, swimming pool, sauna, 2 restaurants, a bar and 14 conference rooms. The rooms and suites feature elegant furniture in warm colours and fine fabrics, thus creating a very pleasant atmosphere.Well-being at its best awaits you in our spacious spa landscape. Switch off during an intensive workout on modern equipment in our newly designed Sheraton Fitness. Swim some laps in our generously sized pool. Leave everything behind and simply relax - either in our Finnish sauna or in the steam bath. We will be glad to arrange a time for you. Discover the numerous jogging paths in the municipal forest right on the doorstep or play to your heart's content on an 18-hole golf course in the adjacent golf club. Pamper yourself with a nice massage at the end. Smokers can enjoy a drink in the elegant Davidoff Lounge. And during summer time it is "Biergarten"time in the Sheraton Frankfurt Congress Hotel.Let us spoil you with international and Bavarian a la carte specialties in our 2 elegant restaurants. Afterwards you are directly whisked to the bar and lounge 44 where you can sip a drink or a cocktail in a cosy atmosphere.Our nice summer terrace and the 14 banquet rooms are perfect for conferences and can seat up to 500 people. Set right by the town forest in the Frankfurt district of Niederrad, the hotel has a very good access to the motorway, the town centre and the international airport.The specially designed communal lounge area features contemporary technology like multiple Internet-enabled workstations with WLAN and laptop connectivity plus printing services. Comfortable seating, a plasma television, refreshments, magazines and games create an welcoming ambience.This meeting point is a cosy place for busy travellers! Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Congress Hotel

Address: Lyoner Str. 44-48, 60528 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Niederrad
Price Range: $92 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Frankfurt Congress Hotel 4.5*
Number of rooms: 396
Reservation Options:
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Also Known As:
Sheraton Frankfurt
Frankfurt Sheraton
Hotel Style:
#10 Spa Hotel in Frankfurt
#46 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Frankfurt Congress Hotel staff and other travellers.
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Palm Beach, Australia
12 days ago
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All Hotels in Frankfurt "jack up" the rates when the Fairs are in Town, this place was no different, 300% increase.”
 of 5 bubbles C.Parsley, 25 Sep 2016 | Read review
“Corner rooms are larger, but as worn as all others”
 of 5 bubbles MountainDew_de, 25 Jul 2016 | Read review
“balcony rooms”
 of 5 bubbles clec_13, 20 May 2016 | Read review
“The top floor executive rooms are pretty quiet and have a nice view towards the skyline of Frankfurt”
 of 5 bubbles 377birgitk, 16 May 2016 | Read review
“Only about 6 miles from airport but middle floors were quiet. Located in area of businesses.”
 of 5 bubbles MoreTravelFun, 28 Nov 2015 | Read review
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