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Jumeirah Frankfurt

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1,070 Reviews from our TripAdvisor Community

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Showing 626: English reviews
Level Contributor
155 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 May 2015 via mobile

Hotel facilities very good. Large and well equipped rooms. One day stay but very enjoying. I loved the big and spacious bathroom. Villa Kennedy is also a very good hotel but this one is more central and rooms bigger and better. A real 5* hotel in Frankfurt.

Helpful?
Thank gorcos
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Gorcos, Thank you for staying at Jumeirah Frankfurt during your recent visit to Frankfurt and for taking the time in writing a review on TripAdvisor. Your comments are much appreciated. We are sure that many of travelers, whether leisure or business, will benefit from your review. We are looking forward to welcoming you back at Jumeirah Frankfurt in the... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2015

The Jumeirah Frankfurt hotel is nestled in a quaint neighborhood. I was in Frankfurt for a conference so the hotel was serving as my office. I was lucky enough to receive an upgrade to a presidential suite which had a beautiful view of the city. Every detail was thought of from the toiletries to the tea. The Gym was absolutely... More 

Helpful?
Thank 0007suzanne7000
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for your positive review. We are very happy that you had an enjoyable stay at Jumeirah Frankfurt and that you will return to Frankfurt because of your great experience with us. Kind regards, Doris Greif General Manager More 

athens
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 28 April 2015 via mobile

Had never stayed at this hotel when in Frankfurt, definitely need to look no further in my future visits. Stayed at a superior room on the 15th floor, everything was in good working order, matress also very comfortable. Personel ( reception , room service, bar tender) very helpful and polite. Breakfast was up to the hotel standards. Only "problem" the... More 

Helpful?
2 Thank dimitrisbAthens
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write and share your feedback regarding your recent stay at Jumeirah Frankfurt. Our colleagues will be happy to learn about your compliments. We are looking forward to welcoming you back in the heart of the city. Kind regards, Doris Greif General Manager More 

Sao Paulo
Level Contributor
117 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 28 April 2015

Great hotel in a very good location, no more than 150 m from the u station. Very efficient staff, great room , modern, comfortable, spacious. Wonderful bed, silent. State of the art bathroom. Would stay again.

Helpful?
2 Thank Fernando F
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay at Jumeirah Frankfurt, in the heart of the city. We have communicated your feedback to the entire team of Jumeirah Frankfurt and they are very proud to know that their efforts are appreciated. We are looking forward to your next visit. Kind... More 

hong kong
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 April 2015 via mobile

I booked the suite for two nights. The check in is quick, but the lady at the reception really need to improve the service. She is not polite and welcome us. The suite is good, and has nice view. However, my package should have a bottle of champagne, but they did not send it to me.

Helpful?
1 Thank travellovers66
JumeirahFrankfurt, Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. We have noted your comment about the friendliness of our receptionist. Rest assured that his has been adressed by the respective department head for immediat action. We hope that this incident will not discourage you from visiting Jumeirah Frankfurt... More 

Rijkevorsel, Belgium
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2015

While attending the Pro Light and Sound 2015 Messe I had a 2-night stay at the Frankfurt Jumeirah. And a most pleasant stay it was I must say. Located somewhat at the intersection between the business district and the historic center it provides an ideal starting point for both work- and play related activities. Frankfurt's famous public transportation system is... More 

Helpful?
1 Thank Glenn_ON4WIX
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General Manager More 

Kuwait
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 April 2015

Very good hotel with great location , attached to the modern architect mall My zail with a super market at the basement of the mall , a bakery as well the famous illy coffee is also at the mall when you want to avoid the rainy day , some casual restaurants at the top level of the mall . The... More 

Helpful?
1 Thank Farah S
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are delighted to read your detailed review following your experience at Jumeirah Frankfurt. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. Your comment about Room Service has been noticed. Rest assured that I will personally adress this by the respective department head for immediate improvement. We are looking forward to... More 

Riyadh, Saudi Arabia
Level Contributor
440 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 15 April 2015

A luxury experience. This is my second time in Frankfurt and the second time in Jumeirah Frankfurt. Very helpful staff especially concierge. Price was reasonable. In my first time almost a year ago there was not a tea kettle, I wrote about it here and this time it was in each room. This what you call it customer service and... More 

Helpful?
1 Thank AbdullahAltamimi
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your second stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back again. Kind regards, Doris Greif General Manager More 

Knoxville, Tennessee
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 April 2015

The food served is below average before you take into consideration how much money you are spending on said below average food. After considering the money spent for said below average food (€65 for a three course meal), I found the food, and the dining experience to be simply terrible. Additionally, considering that the hotel markets itself as a luxury... More 

Helpful?
3 Thank Abby R
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Abby, Please accept our sincere apologies for the inconvenience regarding the poor service and culinary experience you had in our Restaurant Max on One as well as Room Service. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. I have personally passed your concerns to our Food... More 

London
Level Contributor
139 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 7 April 2015

I've been a fan of all the Jumeirah properties I've ever stayed at…all in the MIddle East. To sample this brand outside of the UAE was either going to be awesome or awful. AWESOME it was. Following the directions to get from the airport to the hotel was as easy as can be, every little detail had been noted. Arriving... More 

Helpful?
1 Thank showbizandi
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are happy that you had an enjoyable stay at Jumeirah Frankfurt. It will be my pleasure to share your detailed feedback with the entire team as they will be delighted to know that their efforts are appreciated. We all look forward to welcoming you back in the not too distant future. Kind regards, Doris Greif General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 

Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $264 - $725 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Expedia, HotelTravel.com, Cancelon, Jumeirah International, Cheap Tickets, Travelocity, Agoda, HotelsforEveryone, Odigeo and Priceline so you can book your Jumeirah Frankfurt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Frankfurt Hotel Frankfurt
Hotel Style:
#3 Business Hotel in Frankfurt
#3 Luxury Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Jumeirah Frankfurt staff and other travellers.
17 questions
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11 days ago

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Questions? Get answers from Jumeirah Frankfurt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are better but noise was not an issue when we were there.”
 of 5 bubbles 165lynnm, 16 Nov 2016 | Read review
“Room and Lounge”
 of 5 bubbles 712hussaina, 30 Aug 2016 | Read review
“Choose higher floor and You will get SUPER view!”
 of 5 bubbles 816nn, 14 Aug 2016 | Read review
“The higher ... the better”
 of 5 bubbles Ondina_2011, 12 Jul 2016 | Read review
“Higher floors have a great view”
 of 5 bubbles MargitS279, 12 Jul 2016 | Read review
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