We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Jumeirah Frankfurt

Hotels.comUS$259*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Jumeirah Frankfurt
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,190 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Jumeirah Frankfurt
See the most recent reviews
Showing 684: English reviews
Abu Dhabi, United Arab Emirates
Reviewed 31 August 2015

To everyone considering Jumeirah Frankfurt as an option, I highly recommend you read my review. This hotel has only the name of Jumeirah while the services are nothing compared to Jumeirah Group based in the UAE. Service level is really below 0. For many reasons I would like to share some. I arrived to the hotel around 3:45 PM. and...

 Report
Helpful?
3Thank mohameda574
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Mr. Al Mousawi Thank you once again for taking the time to provide us with this comprehensive review about your experience at Jumeirah Frankfurt. This is certainly not the level of experiences we are known for and can fully understand your disappointment concerning the same. As mentioned already, we have taken appropriate measures to ensure these series of incidents...

Abu Dhabi, United Arab Emirates
Reviewed 19 August 2015 via mobile

Its a Luxury hotel in frankfurt. Its luxury with technology from the elevator to the room and also the bathroom. I book a studio room and its give you great space. Its connected with My Zeil mall and near the zeil street the shopping area.

 Report
Helpful?
1Thank Mohamed A
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Mohamed, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards, Doris Greif General Manager

Lincolnshire, United Kingdom
Reviewed 13 August 2015 via mobile

This hotel is very nice, we take the suite when we go and they are always very big. Separate seating area to sleeping area. Bathroom is always huge with bath and shower and 2 sinks.Nice decor and staff are always great. I love the breakfast here there is such a big variety. We always go to the Lebanese restaurant in...

 Report
Helpful?
Thank luxurytraveller9082
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General Manager

Malvern, United Kingdom
Reviewed 12 August 2015 via mobile

This hotel is in a great location it was the best place to be in, Jumeirah hotell Hotel is well located and quite easily accessible by different means of transport one of the best locations in all of Frankfurt.

 Report
Helpful?
1Thank Mesaed68
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for taking the time in writing a review of your stay with us. Your kind words are very much appreciated. We look forward to welcoming you back to Jumeirah Frankfurt. Kind regards, Doris Greif General Manager

Stuttgart, Germany
Reviewed 10 August 2015

Excellent service, you should know that up front. You are treated like a king and that makes staying at the Jumeirah a luxurious experience. But luxury abounds...reflected in the beautiful architecture and incredible beds.

 Report
Helpful?
Thank Trent B
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are delighted to read your review on your stay in Jumeirah Frankfurt. It gives us great pleasure to know that you enjoyed the service provided by our colleagues. We have shared your feedback with the entire team at the hotel. Thank you for staying with us and we hope to have the pleasure of welcoming you back...

Reviewed 10 August 2015 via mobile

One of the best hotels i have visited so far. The hotel-staff has a very nice approach to their guests, which made our stay in this hotel one of the best ever. No comments on the room, breakfast or any other service offered. Only 2 minors for which i'm sure these will be fixed very soon. When you have the...

 Report
Helpful?
Thank Arjan v
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Arjan, Thank you very much for taking the time to write and share your experience at Jumeirah Frankfurt. We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. We look forward to the pleasure of welcoming you back soon again. Kind regards...

London
Reviewed 9 August 2015 via mobile

Overall, a disappointing property. Scruffy red carpet flanked by luggage carts leads into a lobby area that is far too small for the hotel. Adjoining is an unwelcoming bar that has absolutely no atmosphere and staff who clearly would rather be somewhere else. Reception staff were however welcoming and professional. We stayed in a Panorama Junior suite which was spacious...

 Report
Helpful?
2Thank nowvoyager1
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for your detailed review. Please note that your invaluable feedback is important to ensure that we continually deliver the personal service Jumeirah Frankfurt is renowned for. We were concerned to read that on this occasion we did not meet some of your expectations. I have reinforced training in all areas to ensure that this is not...

Singapore
Reviewed 8 August 2015

My average rating is mainly due to the very slow service received during our stay. Check in took about 15 minutes. Besides being understaffed at the front desk the reception area is very small for a hotel with 290 rooms. Our check in attendant was literally typing away for 10 minutes to assign us a room! Calling Guest Services is...

 Report
Helpful?
2Thank Notsofar
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor and thereby giving us the opportunity to enhance our service quality. We hope that this incident will not discourage you from visiting Jumeirah Frankfurt again. Please allow us the opportunity to restore your confidence in the hospitality the hotel is renowned for. Kind regards, Doris Greif General Manager

Doha, Qatar
Reviewed 4 August 2015 via mobile

The check in staff were very professional and polite. But everything else was a disappointment! Air condition to hot. Room service brought the order in a small tray with few things missing from our order. No salt and pepper, poor selection of breads in the bakery basket. And a chunk of eggs ( instead of scrambled eggs) . The concierge...

 Report
Helpful?
3Thank Noooof
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your comments following your recent stay with us. Apologies for the inconveniences caused to you and rest assured that your feedback about In Room Dining has been adressed to our Food and Beverage Department for immediate improvement. On the other side, we would like to thank you for the friendly words about our Front Office...

Sackville, Canada
Reviewed 3 August 2015

We only stayed in the Jumeirah for one night and now I wish we had stayed longer. The building was beautiful, although I will say the lobby was quite small and cramped leading to a slightly underwhelming entrance. The staff are very friendly and helpful. Accept their offer to show you your room as the elevator is a bit complicated...

 Report
Helpful?
Thank Malcolm98
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, thank you for your feedback following your first stay at Jumeirah Frankfurt. We are very happy to learn that you have enjoyed your stay with us. Your comments have been noticed and will be discussed further by the respective department heads for improvment. We certainly enjoyed looking after you and we do hope to have the pleasure of...

1,554 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (861)
Viewed
View from Room (78)
Viewed
Dining (24)
Viewed
Room/Suite (200)
Viewed
Bathroom (64)
Viewed
Hotel & Grounds (61)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (431)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (657)
Viewed
Amenities (28)
Viewed
Deluxe Corner Room (75)
Viewed
Deluxe Room (66)
Viewed
Deluxe Studio (88)
Viewed
Palais Suite (93)
Viewed
Panoramic Suite (79)
Viewed
Dining (18)
Viewed
Skyline Deluxe Room (72)
Viewed
Skyline Junior Suite (80)
Viewed
The Hotel (58)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (36)
Viewed
Dining (3)
Viewed
Hotel & Grounds (6)
Viewed
Room/Suite (8)
Viewed
Business Centre/Function Rooms (5)
Viewed
Other (14)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Frankfurt hotels
Altstadt
Steigenberger Frankfurter Hof
Sachsenhausen-Nord
Villa Kennedy
Villa Kennedy
#2 of 269 in Frankfurt
1,298 reviews
Innenstadt
NH Collection Frankfurt City
NH Collection Frankfurt City
#7 of 269 in Frankfurt
664 reviews
Show Prices
Show Prices
Show Prices
Roomers
#14 of 269 in Frankfurt
869 reviews
Innenstadt
Grandhotel Hessischer Hof
Grandhotel Hessischer Hof
#4 of 269 in Frankfurt
517 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 

Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $304 - $821 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Jumeirah International, Expedia, Booking.com, Orbitz, Travelocity, Hotwire, Cheap Tickets, Agoda, Priceline, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Jumeirah Frankfurt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Frankfurt Hotel Frankfurt
Hotel Style:
#2 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Jumeirah Frankfurt staff and other travellers.
19 questions
Ask a question
County Dublin, Ireland
Birmingham, Alabama
Denver, Colorado
9 months ago
Los Angeles, California
6 months ago

See all questions (19)

Questions? Get answers from Jumeirah Frankfurt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better for buisness and not for couples”
Lenako_thalatta, 11 Mar 2017 | Read review
“Aim for a Panoramic room or a skyline room in order to get a nice view.”
55Yann55, 20 Feb 2017 | Read review
“A room up high gives wonderful city views.”
Mlv62Perth, 30 Jan 2017 | Read review
“We like the high floors with a view of the Ziel pedestrian area.”
RockyTop, 28 Dec 2016 | Read review
“The higher the floor the better the view.”
221RichardB, 7 Dec 2016 | Read review
5 of 5
Hotels.com
US$259* /night
View Deal
HotelQuicklyUS$304
Jumeirah.comUS$277
Expedia.comUS$259
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates