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Mercure Hotel Kaiserhof Frankfurt City Center

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951 Reviews from our TripAdvisor Community

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Showing 440: English reviews
Nottingham, United Kingdom
Reviewed 3 days ago NEW

This place is in need of a serious refurbishment. I say this having visited many Accor Hotels across the world, including those in the Mercure group. It feels rather outdated and even some painting would update it. The rooms themselves are relatively spacious. We had a privilege room which had a large bathroom, but it seem odd as proportionately, the...

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Thank Roscoe F
Garmisch-Partenkirchen, Germany
Reviewed 4 days ago NEW

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Thank 539deane
Frankfurt, Germany
Reviewed 1 week ago NEW

I felt the room was very clean and quite. The emanates were well appointed and functional. The only negatives i can list for my stay were the room was a little small, and it was a bit of a hike from the elevator to the room. The breakfast in the dinning room offered a wide selection of meats, fruits, cereals,...

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Thank moose545
Delhi, Delhi, India
Reviewed 2 weeks ago via mobile

This is a very good hotel near the main station. It's very easy to reach here from the airport. The rooms are clean and the bfast is very lavish and yummy. The main shopping street Ziel is also just walking distance. On a whole a good place to stay when in Frankfurt.

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Thank Rohan2012
Paris
Reviewed 2 weeks ago

Great location near the station, but old hotel that needs a serious refurbishment. Poor choice of TV channels (10 Russian channels, a few Chinese, a few Arabic, but only two in French). Breakfast is correct.

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Thank Francois D
Almaty
Reviewed 3 weeks ago

Near central station and downtown. Although a bit gloomy area. Friendly staff, fast internet. Bathtub, bathrobe and slippers in privilege room. Got a free upgrade to privelege room. Very uncomfortable bed.

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Thank Amantay J
London, United Kingdom
Reviewed 4 weeks ago

This hotel is not to be confused with another Mercure which is more clearly signposted outside the main station. The hotel is a rabbit warren and rooms can be a long walk from the sole lift. The rooms are dated and not well lit. The Accor member's offer of a free drink is not honoured as there is no bar!...

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Thank rjf253
Toronto, Canada
Reviewed 4 weeks ago via mobile

One of the nicer Mercure properties. Staff was very friendly and professional. The central location close to the central station means the area is busy. So if you are looking for a more quiet room ask to get one not facing the street. Rooms are somewhat modern and very clean. Plenty of casual restaurants and bars nearby.

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Thank Anne D
Stockholm, Sweden
Reviewed 3 November 2016

Very, very small rooms and beds. Both short and narrow. No upgrade and only 1 hour late check out in spite of a platinum card. We had a superior room and it was supposed to have a comfortable seating- what a joke! One chair at the very small desk. And, I have never seen a smaller TV in a hotel!

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Thank Hans W
Manila, Philippines
Reviewed 3 November 2016

Rooms were quite small but love the location as its just a short walk from the main train station. Staff were superb! They were fast in answering all my emails and accommodated our requests. Breakfast was good too!

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Thank Nokia_Girl

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Mercure Hotel Kaiserhof Frankfurt City Center

Address: Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: $87 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Kaiserhof Frankfurt City Center 4*
Number of rooms: 76
Reservation Options:
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Also Known As:
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Quality Inn Frankfurt
Quality Hotel Frankfurt
Hotel Style:
#48 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and other travellers.
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Questions? Get answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A street facing room on 2nd visit was very noisy with drunks leaving bars. Our 1st visit was on the other side of the hotel, much quieter.”
 of 5 bubbles M2067LMangelam, 17 Oct 2016 | Read review
“Higher floors have a better view”
 of 5 bubbles Bijecks, 13 Sep 2016 | Read review
“If summertime, avoid the rooms facing the main street!”
 of 5 bubbles vitorbabrazil, 12 Sep 2016 | Read review
“Suites larger rooms”
 of 5 bubbles kiwi262016, 8 Aug 2016 | Read review
“Upper floors... rooms in the station side are usually larger”
 of 5 bubbles 885fabianot, 11 Jul 2016 | Read review
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