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Mercure Hotel Kaiserhof Frankfurt City Center

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968 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Hotel Kaiserhof Frankfurt City Center
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Showing 446: English reviews
Luxembourg City, Luxembourg
Reviewed 28 April 2012

i stayed in a privilege room bu the forniture was quite old and smelly. Nice hotel in general. Standard room are value for money

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Thank monteluxOry
Auckland, New Zealand
Reviewed 17 April 2012

Typical Mecure, Clean hotel, friendly staff. Very close to train station and a short stroll to city centre a really good location. Handy location if your travelling by train. Would stay again

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Thank bodie_t
An Accor traveller
Paderborn, Germany
1 review
Reviewed 11 April 2012

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Thank An Accor traveller
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

An Accor traveller
Santo Andre, Brazil
1 review
Reviewed 30 March 2012

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Thank An Accor traveller
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Seattle, Washington
Reviewed 29 March 2012

Spent one night on a short business trip to Frankfurt , location is convenient just a few minutes away from the central train station , unfortunately it's also close to Frankfurt's red light district. The staff was really concerned that everythign would be OK with my stay as they kept asking me each time I would pass close to the...

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Thank AlessioG
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear AlessioG, Thank you very much for your feedback. Nice to see that the most things of your stay with us was in positive remembrance. Thank you also for the friendly comments about our staff. I will forward your comments to our serviceteam. The convenience of our location cannot be beat. It surely makes traveling, shopping and sightseeing a lot...

An Accor traveller
Roma
Level Contributor
4 reviews
4 hotel reviews
1 helpful vote
Reviewed 27 March 2012

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Thank An Accor traveller
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

UK
Reviewed 19 March 2012

This is not a 4 star hotels at all. Not to sure how did tehy get 4 stars but it should be Max 2. If you really do not wanna be disappointed do not book here and get a proper 4 stars,Ei Hilton! It should be reported the German Hotels assosation as the managments is also a joke!

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1Thank M C
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear guest, Thank you very much for your recent visit. Regretfully, your stay did not meet your expectations with our provided services. Please note that guest satisfaction is the key to our success and one of the most important goals for us. We would be really happy if you will be able to contact us to give some more informations...

Bucharest
Reviewed 11 March 2012

Outside of the good location - meaning close to Mainzer Landstrasse, downtown Frankfurt - there is little positive about this hotel. Furniture is old and proximity to red light district does not add to a feeling of security, particularly in the evening. Staff was friendly, but there's so much they can do. Breakfast was rather poor, with little to choose...

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Thank razvanl
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Dear razvanl, thank you for taking the time to give us your feedback concerning your stay with us. At first we do apologize for any inconvenience that does not show our normal standard. Please also note that there is really no matter to feel unsafe. Because of the Headquarter of the German Bundesbank and the European Central Bank and...

An Accor traveller
Sydney, Australia
1 review
Reviewed 10 March 2012

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Thank An Accor traveller
Gibraltar
Reviewed 10 March 2012

Hotel very centrally situated within walking distance to the Zeil, where you find all the shops, 200 metres from the central train station,rooms clean and tidy, bathroom very clean and everything worked, breakfast was excellent hot and cold buffet with an extensive variety to choose from, staff "A" class very helpfull and very friendly, only downside is the surrounding area,...

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Thank zambalumbo
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear zambalumbo from Gibraltar, Thank you very much for the good score you gave us. Every member of our team does an amazing job every day and I appreciate very much that you commended them so nicely in your feedback. It is unbeatable to be able to go elsewhere in the city but you have not to walk longer as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Hotel Kaiserhof Frankfurt City Center

Address: Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: $84 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Kaiserhof Frankfurt City Center 4*
Number of rooms: 76
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Also Known As:
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Quality Inn Frankfurt
Quality Hotel Frankfurt
Hotel Style:
#47 Luxury Hotel in Frankfurt
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A street facing room on 2nd visit was very noisy with drunks leaving bars. Our 1st visit was on the other side of the hotel, much quieter.”
 of 5 bubbles M2067LMangelam, 17 Oct 2016 | Read review
“Higher floors have a better view”
 of 5 bubbles Bijecks, 13 Sep 2016 | Read review
“If summertime, avoid the rooms facing the main street!”
 of 5 bubbles vitorbabrazil, 12 Sep 2016 | Read review
“Suites larger rooms”
 of 5 bubbles kiwi262016, 8 Aug 2016 | Read review
“Upper floors... rooms in the station side are usually larger”
 of 5 bubbles 885fabianot, 11 Jul 2016 | Read review
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