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Mercure Aachen Europaplatz

Hotels.comUS$62*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$122*
US$62*
US$122*
US$62*
US$122*
US$62*
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Mercure Aachen Europaplatz
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392 Reviews from our TripAdvisor Community

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Showing 116: English reviews
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London, United Kingdom
Reviewed 5 days ago NEW

This would have been a good hotel. Unfortunately they now take large youth groups (very large, taking up most of a floor, and partying noisily and beerily in and between rooms until 2am, while I was there). Bad luck that I was on that floor perhaps, but I think they could be heard throughout the hotel, which is long and...

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Helpful?
Thank BRE12_13
Oranjestad, Aruba
Reviewed 1 week ago

Misleading ad. We booked for paying at the hotel, including the possibility of canceling. However, the payment was charged immediately to my credit card and after my claim, they would consider a refund. Up to today the refund never took place. I'm very sorry this happened, since for many years already we are staying at IBIS hotels all over Europe...

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Helpful?
Thank Edward M
Thornton Cleveleys, United Kingdom
Reviewed 18 April 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank rodneywebb
Christian C, General Manager at Mercure Aachen Europaplatz, responded to this review

St-Germain-en-Laye, France
Reviewed 4 April 2017

Preparation was quite good, the attention in all the services was at high level. Nothing bad to mention. I encourage to maintain the same level, refurbishing of the rooms is also at a good level. Congratulations

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 783joseantoniov
Management response:

Dear Joseantoniov, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Aylesbury, United Kingdom
Reviewed 1 April 2017

Stayed here on business trip as the company I visited are located nearby. It is a little off the beaten track, albeit only a few moments walk from Julichestrasse, one of the city's main arterial roads. The city centre is a "brisk" 15 minutes walk away. Room very clean and tidy, fairly well sized, nice soft bed. They have an...

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Helpful?
Thank mysteryguest2015
Management response:

Dear guest, we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ghent
Reviewed 9 March 2017

I stayed in this Mercure because it was very close to where I needed to be. And, it's quite well located close to the highway as well. The hotel has it's own parking lot (upon arrival I got a parking ticket I could use during my stay). So all pretty good from that point of view. However, where most Mercure's...

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Helpful?
Thank PurplishCat
Management response:

Dear Sir and Madame Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Ghent, Belgium
Reviewed 16 December 2016

poor room and restaurant quality part of the hotel under renovation, so noice from the workers starting at 7AM breakfast was moderate but dinner meal quality poor staff quality moderate location is good

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank matthieus757
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Thanks for your comment. The hotel is under renovation until 30.4.17. After this date we will greet our guests in the complete renovated hotel.

Winchester, United Kingdom
Reviewed 23 November 2016

Stayed for one night on our way home to UK from Germany. I would stay again. The room we were in was exceptional value for money and although as yet not refurbished, was a very good clean room. My only criticism is that the pillows were designed for Bilbo Baggins and not a 6'4" man. They were tiny!! There was...

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Helpful?
Thank pickblue
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Ascot, United Kingdom
Reviewed 13 November 2016

Offers parking, wifi, and restaurant, although as I'd prepaid had some issues with my restaurant bill, but all was resolved with the helpful staff, so I have no hesitation in recommending the hotel. Often use Mercure in France, and this was easily their equal.

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Helpful?
Thank Neil R
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Dear Mr. Neil, thank you for your feedback. We hope to see you soon, and without any difficulties with the restaurant bill. Have a nice day.

Soest, The Netherlands
Reviewed 30 October 2016

This hotel is easy to find. Offers free parking for Platinum members. Room is good as you may expect. Breakfast is buffet style with hot and cold choices. Once you walk in the restaurant area, just be aware at the rear is another large seating area. Friendly staff will help you to move.

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Helpful?
Thank PoggiBonsi2012
Christian C, Manager at Mercure Aachen Europaplatz, responded to this review

Thank you for your feedback. We hope to see you again.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
This airconditioned 3 star hotel has been completely renovated and enjoys a quiet location close to the cathedral, town hall, old town centre, casino, thermal baths and convention centre. Good access to buses, trains and highways. All rooms offer TV, safe, radio, pay TV, Internet and WLAN, minibar and bathtub. Our airconditioned hotel offers restaurant, bar and garden terrace with an outdoor pool and modern meeting rooms for 250 people. 2 children up to 16 years of age stay for free in parents room. ... more   less 

Additional Information about Mercure Aachen Europaplatz

Address: Joseph-von-Goerres-Str. 21, 52068 Aachen, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Aachen
Price Range: $87 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Aachen Europaplatz 4*
Number of rooms: 118
Reservation Options:
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Also Known As:
Novotel Aachen
Accor Aachen Europaplatz
Hotel Style:
#7 Business Hotel in Aachen
#8 Luxury Hotel in Aachen
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Aachen Europaplatz staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When the partying is up and down the corridors, no room is immune”
BRE12_13, 24 May 2017 | Read review
“Try to get a room away from the building works while they continue.”
pickblue, 23 Nov 2016 | Read review
“Equal numbers which are not on the streetside.”
PieterH167, 12 Sep 2016 | Read review
“Choose preferably top floor, away from elevator”
theol672, 30 May 2016 | Read review
“Take the top floors, rooms are quite good”
Thermo1116, 8 Feb 2016 | Read review
5 of 5
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US$62* /night
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Prices are for 1 room, 2 adults
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