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Excelsior Hotel Ernst

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1,098 Reviews from our TripAdvisor Community

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Showing 630: English reviews
Reviewed yesterday NEWvia mobile

Stunningly beautiful hotel in the heart of Cologne. Train station literally around the corner and the cathedral opposite. The attention to detail from the staff was first class. They remembered your name almost instantly and in the evening the bed was turned down, slippers set out plus water and a glass by your bedside. The rooms were well maintained and...

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Helpful?
1Thank Joannadurrant
T.Wells
Reviewed yesterday NEW

Brilliant location. Reception staff very helpful and courteous.We were on the 5th floor in a superior room. Room was very good with lovely quality bed-linen and towels. Housekeeping was excellent. However when we were shown to our room it had an overwhelming smell of drains - and the same with our friends room next door. It was soon solved by...

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1Thank AandCTWells
Reviewed 3 days ago NEWvia mobile

We were lucky enough to be placed in a renovated room. It was great. However, our friend paid the same and was placed in one of the "classic" rooms and it was very poor... small room small bed, bad lighting, old bathroom. The staff was friendly and anything from the minibar is free.

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Thank Ahmed H
Reviewed 5 days ago NEW

This hotel is amazing! Location is great - across the street from the cathedral, close to the water, close to the Christmas Markets. The room was clean, large and wonderful! Tons of storage, incredible shower and tub. Staff was beyond friendly - it was all perfect! I highly recommend it.

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1Thank Noodleynat
Eagles Mere, United States
Reviewed 1 week ago via mobile

This is old world atmosphere with new world efficiencies and comfort. Breakfast extensive and in a well appointed setting. Concierge very very helpful. We went for the Christmas markets and there they were, right out the door with the Kilmer Dom and Hohenzollern Bridge.

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Helpful?
1Thank Lance R
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Lance R, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review on Tripadvisor. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in Cologne very...

Reviewed 1 week ago

I know it is a bit late, but as they say, better late than never!! I stayed at this wonderful hotel in late September and I can't say anything bad about it. From the moment I checked in, their service and attention to detail were above and beyond. Reception always greet you by your name. Concierge had booked tickets at...

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Helpful?
Thank Lexcee
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Lexcee, Thanlk you very much for visiting our hotel in September. I have forwarded your comments to the entire team, that is more than happy to read that we could have convinced you from our service and quality and that you had a memorable stay with us. We hope to welcome you back very soon and remain With best...

Reviewed 1 week ago

Five Star service. Located right next to the Cologne Cathedral. Located one block from the Alt-Stadt where there are many very good restaurants to choose from, beer halls, and historic sites Easy walk to the riverfront esplanade.

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Helpful?
Thank Jerry L
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Jerry L, Thank you very much for staying with us and we hope you had a safe journey back home. We are delighted about your positive feedback as this is a wonderful motivation to the entire team. All of them are striving for the very best everyday and to make every moment from our guests an unforgettable memory. We...

Oxford, United Kingdom
Reviewed 1 week ago via mobile

I found all staff (bar concierge) working on a wonderful level of telepathy. Brilliant! The hotel definitely has a feeling of grandeur but is on the edge of being out of date. Some of the furniture/carpets (and the grumpy concierge) prevented me from giving a 5 star rating. The location and staff truly deserve the top rating and found the...

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Helpful?
Thank James P
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear James P, Thank you for sharing your positive feedback about your stay the Excelsior Hotel Ernst. I am delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments to the entire team. Your feedback is most encouraging in our quest for quality and highest standards of service. Looking forward to...

Sheile
Reviewed 2 weeks ago via mobile

Old building (rare to see in Kohln due to WWII) very well maintained and staff is very nice. TV system did not work and the maintenance guy really tried his best without success...so if you need to watch TV during your stay, think twice. Minibar was inclusive but breakfast was too expensive! Rooms are spacious and very calm. Hotel is...

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Helpful?
Thank Elias E
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear Elias E, Thank you very much for visiting the Excelsior Hotel Ernst and for taking the time to write a review. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. Nevertheless we apologise for the inconvencies caused in regards of the...

Idar-Oberstein, Germany
Reviewed 2 weeks ago via mobile

We loved the rooms here, the "free" (included) mini bar, and the location. It was a quiet, luxurious escape from the lively city. Lovely extras for the kids (bubble bath, warm cookies), and plenty of space to spread out and relax.

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Helpful?
Thank nkersey
excelsiorhotelernst, Manager at Excelsior Hotel Ernst, responded to this review

Dear nkersey, Thank you very much for visiting the Excelsior Hotel Ernst with your family and for taking the time to write a review on tripadvisor.com. We are very happy about your positive evaluation and we will share your compliments with the entire team. This is a wonderful motivation to all of us. We hope to welcome you back in...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Excelsior Hotel Ernst Koeln
Excelsior Hotel Ernst Koeln
Cuisines: German, European, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting

Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Price Range: $197 - $761 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Family Hotel in Cologne
#3 Business Hotel in Cologne
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Questions & Answers

Here's what travellers have asked, with answers from Excelsior Hotel Ernst staff and other travellers.
7 questions
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Modiin, Israel
6 months ago

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Questions? Get answers from Excelsior Hotel Ernst staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in one of the refurbished rooms on level 5 but my colleague had a more traditional one (also on level 5)- both were excellent.”
 of 5 bubbles Lexcee, 1 Dec 2016 | Read review
“Room with view of Cologne Cathedral”
 of 5 bubbles D1883WEcharlesm, 19 Oct 2016 | Read review
“Grand Deluxe Double is fine”
 of 5 bubbles FunTimes030, 3 Oct 2016 | Read review
“Cathedral view rooms”
 of 5 bubbles 30rajivb, 1 Oct 2016 | Read review
“Inner court if you prefer less noise from street. Looking to the Dom from your window is nice but you will do it not the all day of course.”
 of 5 bubbles CRokers, 12 Sep 2016 | Read review
5 of 5
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