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Mercure Hotel Severinshof Koeln City

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Traveller (341)
Room & Suite (144)
Dining (21)
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Overview
  • Excellent28%
  • Very good51%
  • Average16%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,250)
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405 results
Traveller rating
93
195
86
22
9
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93
195
86
22
9
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All reviewsprivilege roomfacing the courtyardnice hotelbathroom doorkoeln citytrain stationgood sizeminute walkfree wifireception staffon footpleasant staybusiness tripstayed here for nightspublic transportold townthe room was nice
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1 - 5 of 405 reviews
Reviewed yesterday via mobile

This hotel offers a good base to stay at in Cologne. It doesn’t receive full marks from me only as the room I stayed in was not at a 4 star level - no reflection on the staff (they were all very welcoming and attentive)....More

Thank Nicola R
Reviewed 16 February 2018

Me and my partner had a 6 night stay whilst using Cologne to explore some of the Rhine region. As we'd been to Cologne before we thought we'd be cleaver and walk from the HBF to the Hotel but we did get a little lost!...More

Thank Dean G
Response from M F, General Manager at Mercure Hotel Severinshof Koeln CityResponded 20 February 2018

Dear Dean, Thank you very much for your feedback concerning your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We hope that we soon have the opportunity of welcoming you again (hopefully...More

Reviewed 9 February 2018 via mobile

You enter through a small ugly door. Than you see good lobby and a nice reception desk. People on reception very friendly and helpful. Restaurant is very well designed, modern and functional. Breakfast is OK. Not amazing but very much OK. Internet is free but...More

Thank PetDim
Response from M F, General Manager at Mercure Hotel Severinshof Koeln CityResponded 16 February 2018

Dear Mercure guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we...More

Reviewed 3 February 2018

Had a great stay in this hotel until checkout. An officious, rude and uncaring front of desk left me with a bad feeling. He is definitely in the wrong job. He argued with me for several minutes saying I owed the hotel money. When I...More

Thank John W
Response from M F, General Manager at Mercure Hotel Severinshof Koeln CityResponded 15 February 2018

Dear John, Thank you very much for your feedback concering your stay at our hotel. We are very sorry to hear that your stay with us was overshadowed by a rather unpleasent check-out experience. Please rest assured that this is not at all the Mercure...More

Reviewed 5 January 2018

Nice hotel not far from center of town nice facilities although we didnt get the chance to use there sauna facilities Helpful staff nice restaurants close by as well as a chocolate factory also railway system outside your hotelMore

Review collected in partnership with Accorhotels.com
Thank MichaelFinchy
Response from M F, General Manager at Mercure Hotel Severinshof Koeln CityResponded 9 January 2018

Dear Michael, Thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Banquet Room
Dry Cleaning
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$91 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Cologne
#30 Romantic Hotel in Cologne
#39 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$91 - US$220 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#18 Luxury Hotel in Cologne
#30 Romantic Hotel in Cologne
#39 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms
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Traveller (341)
Room & Suite (144)
Dining (21)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
PeterandLindaD
19 January 2018|
AnswerShow all 4 answers
Response from M F | Property representative |
Dear Mercure guest, we have a public underground garage. The rate will be EUR 17,00 for 24 hours. The address for the car navigation system to find the garage will be: KLEINE SPITZENGASSE KOELN. Have a save journey to... More
1
Vote
moh1358
20 July 2017|
AnswerShow all 3 answers
Response from M F | Property representative |
We wish you a nice stay in Amsterdam. Kind regards, your team from Mercure Hotel Severinshof Köln City
0
Votes
Room Tips
"Best views from the fifth floor, but not for those who have trouble with stairs."
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"The quit rooms are located to the atrium"
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"Rooms facing the courtyard are better. The ones facing the train line is susceptible to noise if the window..."
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"The back of the hotel overlooks a rail station"
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