Hotel Alt Deutz
322 reviews
#225 of 282 Hotels in Cologne
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Graf-Gessler-Str. 13-15, 50679 Cologne, North Rhine-Westphalia Germany
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About
#225 of 282 hotels in Cologne
Location
Cleanliness
Service
Value
In the heart of Cologne, this hotel offers bright rooms with cosy interiors and free Wi-Fi. The KolnMesse Exhibition Centre and the Lanxess Arena are a 4-minute walk away. A cable TV, work desk and telephone with free, unlimited calls to German landlines are featured in the rooms at the Hotel Alt Deutz City-Messe-Arena. A free bottle of mineral water is offered each day. A rich continental and healthy breakfast is served each morning at the Alt Deutz. Cologne's Old Town and Cologne Cathedral can be found within 2.5 km. These are just 1 stop from Koln-Deutz Train Station, 900 metres from the hotel.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast buffet
Bicycle rental
Hiking
Car hire
Salon
Baggage storage
Wifi
Special diet menus
Vending machine
Horseback riding
Fishing
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
Express check-in / check-out
Private check-in / check-out
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Room features
Housekeeping
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, German
Location
Full view
92Great for walkers
Grade: 92 out of 100
46Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
Graf-Gessler-Str. 13-15, 50679 Cologne, North Rhine-Westphalia Germany
Name/address in local language
Getting there
Koln Central Station18 min
Car HireSee all Cologne car hire
322Reviews4Q+A40Room tips
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We didn't get our deposit back even though we did nothing wrong. They tried to convince us that they payed us back but we never got the money. Room was very mediocre, only one window so there wasn't a lot of light coming in.
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Date of stay: November 2019Trip type: Travelled with friends
Helpful
Response from csupport, Manager at Hotel Alt Deutz
Responded 26 Feb 2020
Dear Guest, Thank you for taking the time to provide us with your feedback. We are sorry you were not completely satisfied with your experience. We regret any misunderstanding with your deposit, however, as we are unable to verify your reservation without more details, we invite you to contact us directly so that we may review the matter with you. We hope you will allow us the opportunity to provide you with an improved stay in the future. Kind regards, S.R. Robinson, Manager
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Contacted hotel for information and finding solutions for a possible stay. The manager stated she also was the owner of the hotel. In the course of discussion, she bluntly said she is not interested in customer satisfaction, she does not need it, she does not care for the hotel reputation... I told her I would leave a comment ...unbelievable!!! C.Z.
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Date of stay: January 2020
Helpful
Response from csupport, Manager at Hotel Alt Deutz
Responded 1 Feb 2020
Dear Guest, Thank you for taking the time to provide us with your feedback. We are very sorry you felt your request was not dealt with as you expected. Unfortunately, as you chose a special non-refundable rate via booking.com, this discount does have specific conditions attached which are clearly explained on the website. Out of respect for other guests who may have chosen a rate with different conditions we regret that no changes or modifications are permitted. We can understand your disappointment but hope that we will have a chance to welcome you in our hotel on a future occasion. Kind regards, S.R. Robinson, Manager
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I travel a lot, and myself I have been working for many years at the front desk in the hotel, but this is the first time I have encountered such a situation. I came to Cologne for work and booked this hotel solely because of it’s proximity to the exhibition. The price is not high and I understand that this is a very simple place, I do not have any special expectations and claims. I looked at the photos of the rooms (on one of the famous e-commerce website, but booked directly on the hotel’s website, decided to save them a commission), it seemed to be clean with a lot of positive comments...On arrival, I was given a room on the third floor. Having risen and opened the door of the corridor, I already felt a sharp unpleasant smell and in the room it was just everywhere! The smell of mold so strongly permeated the room that it was simply impossible to breathe in it! Terribly dirty carpet, an old bathroom with a smell from the sewer, a shower in which I would not dare to wash without flip flops, a washbowl in the room... Physically it is just impossible to stay in this room and I sincerely do not understand how the hotel can sell a room that does not meet the sanitary standards. I went to the front desk, explained the situation and kindly asked to change the room. There were no more rooms in this category and I asked if there were any other rooms, I was ready to pay the difference in price. But to my surprise, the only solution on the part of the hotel was to book a new room (bigger one, but at the same price as the one that can not be lived in) as my room was booked at a non-refundable price! I understand the cancellation policy, but why should a room where you can't stay without risking your health be my problem? If there is no longer the same room available, shouldn't I get any other OK room in this situation? It is not a whim and I do not ask for a replacement because I do not like the color of the walls! I really think that this is unfair, the photos of rooms on the Internet are quite different and do not correspond to the horror that is actually here. As a result, I had to pay for a room with mold as it was booked with a non-refundable rate and the full price for the second room, which at least has no carpet and you can breathe in it. Well, the mold in the bathroom is probably everywhere. There are no words, it is really my first negative review ever, I'm not a supporter of spoiling the reputation, but in this case I can not be silent. Regarding breakfast I can’t say anything as it is my first and for sure the only one night here, I only know that it is outside in another building.…
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Date of stay: January 2020Trip type: Travelled on business
Helpful
Response from csupport, Manager at Hotel Alt Deutz
Responded 1 Feb 2020
Dear Yuliastr86, Thank you for taking the time to provide us with your feedback. We value all feedback as the comfort and well being of our guests is of the utmost importance to us and we would like to apologise for this less than perfect experience. Indeed, during your stay, we were unable to offer another of the same room category. While we did propose the room to be cleaned, we regret that this option was not to your satisfaction. We hope you will allow us the opportunity to provide you with an improved stay in the future. Kind regards, S.R. Robinson, Manager
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Dear Sir or Madam, I am deeply indignant as I have never experienced such an outrageous and agressive bahaviour on behalf on any service provider in the so-called developed part of the World. I really do not understand the point being so unhelpful to any customer. It is not about the refund, but being just as flexible as it does not harm You and us either and finding a common solution. I really don't understand the point why You have been so kind about this issue to my friend who called You in German - and now so rejective and unpleasant to me. On the long run, our feedback of dissatisfaction in all kind of publicly available platform will hopefully help future customers to avoid this type of behaviour. Mr Andras
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Date of stay: December 2019Trip type: Travelled on business
Rooms
Cleanliness
Service
Helpful
Response from csupport, General Manager at Hotel Alt Deutz
Responded 24 Dec 2019
Dear Guest, Thank you for taking the time to provide us with your feedback. We sincerely regret that you were not satisfied with the response received from our hotel, however, it allows us an opportunity to provide information that we believe will help clarify the situation and help with any future reservations. Out of respect for our other guests, if a non-refundable or non-alterable rate is chosen with certain conditions attached, we have to respect them. This means that once booked regrettably no changes or cancellations are possible, which is clearly stated on the booking platform. We are very sorry for any inconvenience this may have caused you. We hope to see you again in the future. Best wishes for the festive season, S.R. Robinson, Manager
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I had one of the worst experiences in a hotel. Mr and my partner reserved a room with double bed with almost 2 months prior the reservation. When we arrived there we were told that our room is at the 3rd floor which was more like the 4th and stairs from 3rd to the 4th floor were tiny so you can barely step on them. We arrived in the room and guess what we had two twins bed and the room looked like in an attic. I mean there were no space between the bed and the top of the room. We went downstairs and the ladies from the reception told us is a wish yo have your room with a double bed but I don’t understand why you can choose. I mean you are not supposed to be able to choose if it’s only a wish. I do not recommend even if it’s close to tube/tram/bus stations. For extra euros you can get something much better…
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Date of stay: August 2019Trip type: Travelled as a couple
Helpful
Response from SR_Robinson_1, Manager at Hotel Alt Deutz
Responded 25 Sep 2019
We would like to thank you for your stay with us and for taking the time to give us your feedback. We are sorry to read that there were some misunderstandings during your stay and would like to take the chance to apologize for any inconvenience these may have caused. We always try to accommodate our guests booking requests, however due to limited availability we cannot guarantee special requests in terms of location or room type and bed type preferences. Please consider that due to the individual shape of our building, some rooms vary in size and layout. We hope this did not affect your stay too negatively, we would be more than happy to welcome you again, soon. Kind regards, on behalf of the entire team of Hotel Alt Deutz City-Messe-Arena, S.R. Robinson -Manager-
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PRICE RANGE
US$40 - US$114 (Based on Average Rates for a Standard Room)
LOCATION
GermanyNorth Rhine-WestphaliaCologneDeutz
NUMBER OF ROOMS
41
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Claim Your Listing Frequently Asked Questions about Hotel Alt Deutz
Which popular attractions are close to Hotel Alt Deutz?
Nearby attractions include KölnTriangle (0.4 km), Lanxess Arena (0.4 km), and Koln Sky (0.4 km).
What are some of the property amenities at Hotel Alt Deutz?
Some of the more popular amenities offered include free wifi, breakfast buffet, and baggage storage.
Is parking available at Hotel Alt Deutz?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Alt Deutz?
Conveniently located restaurants include Lommerzheim, Mongo's Restaurant Koeln, and Brauhaus ohne Namen.
Which languages are spoken by the staff at Hotel Alt Deutz?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Hotel Alt Deutz?
Many travellers enjoy visiting Heinzelmaennchenbrunnen (1.4 km), St. Ursula (1.8 km), and St Kunibert Basilica (1.4 km).