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Mercure Hotel Koeln City Friesenstrasse

About
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Discover Cologne from up close: The 4-star Mercure Hotel Köln City Friesenstrasse is located in the heart of the Rhineland city. All 103 rooms have free WIFI. Our CBH-certified hotel is ideal for your meetings with up to 200 people. The four flexible conference rooms are air-conditioned, with WIFI and the latest technology. The hotel is also in an easy-to-reach location. The main train station is 0.6 miles (1 km) away and the airport 11.2 miles (18 km) away. You can park your car in our garage.
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Property amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Business Centre with Internet Access
Banquet Room
Babysitting
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
939Restaurantswithin 0.5 km
196Attractionswithin 0.5 km
Reviews & more
880Reviews
169Photos
12Q+A
57Room tips
Traveller rating
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  • 24
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Good Location, clean hotel, very helpful staff, room good size , breakfast was excellent, taxi rank outside hotel, hotel walking distance from station, Smooth check in.A very good experience will stay again
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Review collected in partnership with Accorhotels.com
Response from TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse
Responded 1 week ago
Dear Phantomss, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse
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The reception received us well. We booked a business room double with airco. First we got a room with 2 single beds and airco and after the reception gave us a double room. Here was no airco and the room was hot, even with the small window all day open. The beds where very spring
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Review collected in partnership with Accorhotels.com
Response from TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse
Responded 1 week ago
Dear RafB46, thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Not all of our rooms have aircondition so it is only wish to get a room with aircondition, no garantie. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse
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Was at a conference at the Mercure for 3 days. Great services and facilities. Food very good for conferences so much to eat and drink. Breakout rooms and presentation facilities all in order and plenty staff about to help.
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Response from TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse
Responded 2 weeks ago
Dear rockville41, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse
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Simply excellent. The Location, service, employees, breakfast, restaurant, everything is perfect at a relatevely affordable price.This hotel deserves a five star. One of the best I have tried in Koln so far.
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Review collected in partnership with Accorhotels.com
Response from TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse
Responded 3 weeks ago
Dear Vacation50032778397, We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln City Friesenstrasse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse
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My experience was terrible, not in line with the Accor standard that I know very well since I have been client for a long time. It’s time to soundproof the rooms, to eliminate sewer smell in the bathroom and first of all to change the impolite staff working there.
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Response from TomTroebs, Manager at Mercure Hotel Koeln City Friesenstrasse
Responded 4 weeks ago
Dear Criptaliae, thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Cause of our location directly in the city centre of cologne and in the midst of the party district of cologne it can be louder on the streets, especially at the weekend. Most of our weekend-guests know that and come here for having a nice time in the bars and clubs around. We are very sorry that you have not been satisfied with that situation. Unfuntunately the reason for the unpleasant smell in the hotel is the sewerage that is sometimes overloaded when the hotel is fully booked and the Sartory halls next to us have events as well at the same time. Of course this is no justification for the smell, but in this case we are helpless. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, your team from Mercure Hotel Köln City Friesenstrasse
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Can’t find the email address to contact the hotel, does anyone have it?
I’m sure it’s on the Accor website for that Mercure hotel
0 votes
Hi How can I request a room in the quieter part of the hotel for my booking please? I am pregnant and a light sleeper Thanks
Ask for a room facing the courtyard and away from Friesestrasse, as high up as possible. This worked well. I was sleeping with the window open, it was +25C in end of May :).
1 vote
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hi, i would like to know the taxi fares(6 seater) for the foll. itinerary 8.30-13.00=pickup from this hotel- cuckoo clock(drubba) 14.30-16.00=drubba-rhine falls 17.30-18.30=rhine falls-zurich city center
Dear Vishvaraj B, thank you very much for your request. Are you sure to do this trip by taxi. All in all it's around 600km. From our hotel to Schonach in the Schwarzwald (worlds biggest cuckoo clock) it's 450 km and takes min 5 hours. From there to the rhinefall in Laufen-Uhwiesen in Switzerland it's 100km and takes 1,5 hours and than to the center of Zürich it's 50km and takes 1 hour. Yours sincerely, Mercure Hotel Köln City Friesenstraße
1 vote
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Are the double beds standard double beds and not two singles zipped together?
Dear Sarah, we have doublerooms with a queen size bed 160x200 cm and twin rooms with two separate beds à 90x200 cm and we have our studios with a king size bed 200x200 cm but they are zipped together with two 100cm mattress'. If you need help booking the right category, please call our reservations department directly.
1 vote
Hello, we were just wondering how much parking would be for 3 days?
We paid 17Euros per day for parking in summer 2016.
0 votes
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Previous
"Stay away from this hotel."
"During the weekend, ask for a room which is not on the street side or from floor 5 and above."
"Upgrade if you can. Rooms basic but comfortable"
"High floor away from the street..."
"NOT 203-09, 303-09, 403-09 etc etc. These are the noisiest."
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PRICE RANGE
US$90 - US$242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure koeln city friesenstrasseaccor koeln city friesenstrasse
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
103
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