Good Location, clean hotel, very helpful staff, room good size , breakfast was excellent, taxi rank outside hotel, hotel walking distance from station, Smooth check in.A very good experience will stay again
The reception received us well. We booked a business room double with airco. First we got a room with 2 single beds and airco and after the reception gave us a double room. Here was no airco and the room was hot, even with the small window all day open. The beds where very spring…
Was at a conference at the Mercure for 3 days. Great services and facilities. Food very good for conferences so much to eat and drink. Breakout rooms and presentation facilities all in order and plenty staff about to help.
Simply excellent. The Location, service, employees, breakfast, restaurant, everything is perfect at a relatevely affordable price.This hotel deserves a five star. One of the best I have tried in Koln so far.
My experience was terrible, not in line with the Accor standard that I know very well since I have been client for a long time. It’s time to soundproof the rooms, to eliminate sewer smell in the bathroom and first of all to change the impolite staff working there.
"Stay away from this hotel."
"During the weekend, ask for a room which is not on the street side or from floor 5 and above."
"Upgrade if you can. Rooms basic but comfortable"
"High floor away from the street..."
"NOT 203-09, 303-09, 403-09 etc etc. These are the noisiest."