The description of the hotel does not state that they do not have parking space for cars. They only rent a few spaces in a neighboring garage which are apparently filled very quickly. When I arrived in the early evening, I was not even informed about this, but only told to go to a nearby parking facility. In the end I had to walk 700m through the rain to get into my room. The "view" from the "room with a view" goes onto an inner courtyard, where trucks are busy after 6:00 in the ḿorning.
Having stayed here before I had no hesitation in booking this hotel again and I wasn’t disappointed. It’s a 5 minute walk from the nearest Ubahn station. I was given my complimentary free drinks on arrival by the friendly reception staff. Rooms are bright and contemporary including the bathroom, which has an excellent shower. Rooms have coffee making facility, desk and easy chair, power points by the bedside. WiFi signal was good. Excellent buffet breakfast with varied choice and in a clean modern setting.
We stayed for 1 night on a stop-over on a family trip. The hotel looks brand-new and reflects the Hampton brand. Both rooms are finished to a high standard, average in size, although the bathrooms are impressively spacious. The hotel borders a pedestrianized zone on one side of Phoenix Lake. The lake is large and can accommodate boats. The promenade offers seating and grass areas. There are many restaurants and cafes catering to many tastes. We were surprised how busy the area was on a Tuesday night with diners and walkers enjoying the hot temperatures. Definitely a place to people watch and enjoy the sunset. While there is construction work going on next to and opposite the hotel, we experienced a quiet night and morning; none of the building noise carried into the hotel. Breakfast is included in the room rate and is buffet style. On offer are endless options for every taste from the typical German breads and cold cuts to cooked breakfasts English style, as well as various fruits and sweet treats tantalizing the taste buds. The only disappointment during our stay was parking. On arrival we were told that parking was full and we needed to park in a public car park. The receptionist gave options but failed to give details on distances other than "it's near". The Parkhaus Phoenix Lake proved to be a considerable distance to carry/roll cases on the hottest day of the year back to the hotel. Had the distance been pointed out, we would have unloaded luggage and elderly relatives before parking the car despite stopping in a "no parking" area. Parking came at a cost of 12.80Euro for one night. Despite being uneasy about security of parking overnight in a public place, all was well the next morning.…
We stayed 1 night in the hotel it was our break from long journey Scotland - Poland We travel for our wedding so we are a bit stressed Breakfast was nice, room was clean but special thank you is going to Rainer who was incredibly helpful and kind Anything we asked about he answered, I was very tired after 16hours in the car but once he welcomed us at reception with a big smile all Stress disappeared Thank you so much Rainer On our way back to Scotland we would definitely stop in this hotel again. Highly recommended xx
My husband and I stayed at this hotel because we visited Dortmund for a soccer game. The hotel was in a perfect location to walk to the Phoenix See, where many restaurants were located. The hotel was near the train station with access to the stadium and the city center. I highly recommend this hotel with pleasant staff and a wonderful breakfast.
We stayed 2 nights in March this year for a family trip. The standards are very good due to the Hampton brand (cleanliness, breakfast etc.) and the staff proved to be kind, understanding and very much client - oriented especially given we are city young children. They kindly sent us back the phone charger we forgot in our room. Much appreciated - much recommended!
This hotel is reasonably new with good rooms. Check-in was done quickly and professionally with due regard to the Corona Pandemic. The breakfast at this hotel was quite excellent, and the location ok a bit east of Dortmund center
The service desk was extremely helpful and kind to answer any question and helped in understanding the Covid-19 rules that were applicable at that time. Breakfast was well arranged in different time schedules so that there was no overload of people.
The hotel is perfectly located at the new city Phoenix see lifestyle area of Dortmund. Close to all the industrial area and via the underground system connected to the old city centre. Air conditioning for summer was great and very helpful and friendly staff. Good breakfast buffet.
Friendly, correct, neat, stylish, very good breakfast, excellent price/quality rate, easy parking, near restaurant fascilities, easy access by car, recommendable hotel, cosy room, excellent bathroom, excellent bed.
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