The hotel is nice, the breakfast very nice and a convenient location. But the service was surprisingly bad, with staff not very helpful when we needed help, pretry much told us to figure it out outselves in a rather rude matter (i’m usually satisfied with the most, not often, complaining - never experienced anything like this…) Thumb down also for plastic covered matresses and pillows, pretty damp sleeping experience… Would not recommend it, must be better places for same money.
Although slightly on the outskirts the hotel is very nice. A spacious room and very clean. A walk to the central area with restaurants etc took around 20 minutes. I would definitely stay again, and parking was available for free which is always beneficial.
Visited for one night as we flew to Dortmund to collect a new vehicle. Reception staff were incredibly helpful - slight problem with our booking was rectified immediately. Restaurant meal was delicious and great value for money - very friendly, helpful barman. Rooms were a very good size with excellent facilities. Breakfast was excellent and very good value. I would highly recommend this hotel.
We spent 3 days in this hotel, very very clean and new, warm and kind staff ... a little bit expensive but it was worth it location is perfect. the only problem was that the breakfast was not good at all :( no swimming pool
Went there as the other hotel did mess up my reservation. I was heavily sick and only needed a bed. The lady at the reception took care, after half an hour I had my room. At 9:00 in the morning! The room itself was great! Typical, modern, high class hotel room. Fridge, big bathroom, awesome bed. It was even reasonably silent given that Dortmunds Most used street was only 10m from my bed. Breakfast buffet did follow the line: very good, nicely prepared, good start in the day. Hint: ask for fried eggs rather eating the scrambled ones.
Chose this hotel as it had a very good price during exhibition time. It is not located in the center of town, yet very close to public transportation, making it easy to get to the city. We actually found it a very positive solution - quieter than city center, yet still logistically comfortable. Reception and stuff were friendly and helpful. Rooms clean and comfortable. Breakfast was nice and sufficient. Would return if in Dortmund again.
The hotel is in a great location in order to explore the area and close to the Signal Iduna Stadium. Ideal for visiting the Dortmund Zoo, which was such a lovely day and very reasonably priced. All of the staff were very attentive and helped us organise our days. Andrea, in particular, printed out routes for us and helped us a great deal. The waiting staff made sure that our dietary requirements were looked after. The breakfast was an ideal way to start every day. The family room had an all round balcony and plenty of room for us all. A lovely hotel with staff who made us feel very welcome.
Our family decided to visit the German Soccer Museum and we chose this hotel. We were not disappointed - very well maintained and on top of that very friendly and helpful. The kids loved the wide variety for breakfast. Can highly recommend this hotel!
The staff make this hotel. They were , without exception, friendly, courteous and helpful. The building itself is pleasant, rooms clean and nd comfortable and the dining room has a nice outside area for sunny days. City is a pleasant 25 minute stroll or a ten minute taxi. My only complaint is the lack of a kettle. But the restaurant readily provided me with coffee to take up which was nearly as good. Recommended.
We were attending a two days Training and the rooms and service offered was impecable. The hotel has rooms on everybody's taste, the restaurants provied amazing buffets and the bar will keep you entertained for some good hours.