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Mercure Hotel Dortmund City

HOTEL.INFOUS$76*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$91*
US$76*
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US$77*
US$77*
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Mercure Hotel Dortmund City
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386 Reviews from our TripAdvisor Community

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Showing 150: English reviews
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Rotterdam, The Netherlands
Reviewed 1 week ago via mobile

Drab grey anonimous business hotel with no restaurant drinks in machine. Appaling entrance from street : you wait for the lift to reception in a sea of cigarette butts, stale smoke, dirty glass. Only 1 lift out of 2 works. Serously scary place. I would avoid at any cost. Oh, and you need to actually write a mail to the...

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Helpful?
Thank Anthony B
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Anthony B, thank you for staying at our hotel and sharing your concerns here with the tripadvisor community. I am sorry, it seems like we had no chance to talk about your concerns during your stay here, I could have helped you a lot better on site. We are a hotel with breakfast only, therefore we can not offer...

Co Offaly
Reviewed 3 weeks ago

I've been staying at this hotel every April for the past 5 years or so while attending InterModellBau in Dortmund. Over this time, the hotel standard has remained high with friendly staff. At check in, I was remembered from previous stays and during my stay the manager asked me if my friends (who were arriving a few days later) had...

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Helpful?
Thank RE14
MercureDortmundCity, Leiter Gästebetreuung at Mercure Hotel Dortmund City, responded to this review

Dear RE14, thank you for staying with us again during Intermodellbau fair 2017 and giving such a great feedback here. It is a pleasure to share that with our employees in all parts of the hotel and will be a motivation for them. My team loves to have international guests in our hotel especially during fairs. Therefore you and your...

Monte-Carlo, Monaco
Reviewed 15 April 2017

I booked this hotel through the Accor website, where as a gold card holder I am 'guaranteed the best price'. The price was very high and I assumed the facilities would be outstanding. I discovered later that the usual rate for this place is around EUR80 and at that rate this place would get a five star review, but I...

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Helpful?
Thank Moth
MercureDortmundCity, Leiter Gästebetreuung at Mercure Hotel Dortmund City, responded to this review

Dear Moth, thank you very much for staying at our hotel during the UEFA Champions League quarterfinal match between the teams of Dortmund and Monaco. We are sorry that you had reasons to be unsatisfied with your stay in Dortmund. Please be assured that we will take your substantial feedback into the debriefing with our team. We understand your upset...

Leuven, Vlaams-Brabant, Belgium
Reviewed 28 March 2017

The hotel has a good and friendly service and quality is OK. There is a parking (payed, but that is no issue in my opinion) nearby. In my opinion the hotel offers a good stay in the dense center of Dortmund.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Maarten V
MercureDortmundCity, Leiter Gästebetreuung at Mercure Hotel Dortmund City, responded to this review

Dear Maarten V, thank you for staying at our hotel during your trip to Dortmund. We appreciate you sharing your travel here with the tripadvisor community. We are happy to have a parking lot direct next to us for all guests arriving by car, and for our hotel guests there is a cooperation so the car is accessible 24/7. We...

essex
Reviewed 26 March 2017

Hotel is very central right next to U Bahn Hotel is clean and tidy staff pleasant and helpful Transport from Airport - Airport Express Bus 8.5 Euros takes 20-30 mins 5 min walk from bus stop There are cheaper routes but you have to do a bit of changing

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Helpful?
Thank craig v
MercureDortmundCity, Leiter Gästebetreuung at Mercure Hotel Dortmund City, responded to this review

Dear Craig V, thank you for staying at our hotel and sharing your visit with the tripadvisor community. We appreciate that you had a good stay with us. If you come to Dortmund again and need help to reach any sights of town please let us know, our front office team is happy to assist you. have a good travel...

London, United Kingdom
Reviewed 8 March 2017

We stayed for a couple of nights at this centrally located hotel. The rooms were comfortable and clean, but the some of the reception staff could have been a little more welcoming and helpful. The breakfast selection was not vast but enough to start the day as it was included in the room price. The restaurant staff were very good....

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Helpful?
Thank Bernard F
Norrkoping, Sweden
Reviewed 23 February 2017

Arrived after dark, after some searching along the street found a small glass door that leads to 2 elevators to the reception on the 3rd floor. Felt very unsafe. An underwhelmed receptionist "greeted" me. Was on the 5th floor at the very end of a long corridor. Again, as a woman on my own I felt unsafe. The only reason...

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Helpful?
Thank Nicky603
MercureDortmundCity, Leiter Gästebetreuung at Mercure Hotel Dortmund City, responded to this review

Dear Nicky603, thank you for sharing your stay and your concerns regarding our entrance with the tripadvisor community. It is always important for us to receive non positive feedback and improve our offer and service for you and all our guests. Due to the central situation and lots of empty shops and offices in the building and around all renters...

Budapest, Hungary
Reviewed 15 February 2017

Confortable room close to city center in Dortmund, great staff, good business rate. The room was really clean, the breakfast was really nice with a wide variety of cold and hot foods, tea and coffe. Reception staff was really friendly with good suggestions on things to see

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Tunde M
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Tunde M, thank you very much for staying at our place and sharing your stay at tripadvisor with the community. We appreciate your feedback and hare happy to hear that you could enjoy our location, the breakfast and the city. Please travel healthy in the future and we would be happy to welcome you as our guest again. Mercure...

Reviewed 6 February 2017

We stayed at this hotel the first weekend of Feb because it was close to the event we wanted to visited the next day. Difficult to find it, the reception was on the 3rd floor, VERY STRANGE. It was very noisy, there is a club/pub near it, People were drunk and shouting and fighting the WHOLE night. Guns shots were...

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Helpful?
Thank Corrine T
MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City, responded to this review

Dear Corrine T, thank you for taking the time and sharing your stay at our hotel here with the tripadvisor community. I am sorry that you had problems to find the hotel. I can assure you that our night managers have a close partnership with the regulatory authority and the police in Dortmund and do their best to protect the...

Cardiff, United Kingdom
Reviewed 1 January 2017

Well, Mercure Hotel Dortmund City is only 5 mins from Dortmund Hauptbanhof which of course makes it an ideal location. A little strange on arrival was the fact that reception was on the third floor not the ground floor as normal, so the entrance is not immediately apparent, it does take a little time to work out. Once inside the...

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Helpful?
Thank teebee1984

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The 3 star Mercure Dortmund City has 82 rooms and is located in the centre of the city. The modern hotel offers WLAN, a cosy bar and a meeting room for up to 45 people. It is a 5 minute walk to the main train station, museums, the concert hall and many other attractions. Convenient public transport takes you to Westfalenhalle events hall and Westfalenstadion stadium. The hotel is an ideal base for business and tourist activities in and around Dortmund. ... more   less 

Additional Information about Mercure Hotel Dortmund City

Address: Kampstr. 35-37, 44137 Dortmund, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dortmund
Price Range: $107 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Hotel Dortmund City 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Accor Hotel Dortmund City
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Dortmund City staff and other travellers.
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Questions? Get answers from Mercure Hotel Dortmund City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are on the 3rd, 4th & 5th floor. I prefer to choice a room on the 4th or 5th floor.”
RE14, 28 Apr 2017 | Read review
“Avoid room 424 at all costs”
Moth, 14 Apr 2017 | Read review
“Rooms are all comfortable and big for a business hotel. Try to get a street view if possible but otherwise all are good.”
JaideepB268, 23 Jun 2016 | Read review
“The rooms on the left side have a better view”
Al-Sahraei, 11 Apr 2016 | Read review
“Away from the street”
Kazar37, 11 Nov 2015 | Read review
5 of 5
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US$76* /night
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Prices are for 1 room, 2 adults
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