Mercure Hotel Dortmund City
Kampstr. 35-37, 44137 Dortmund, North Rhine-Westphalia Germany
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About
#14 of 62 hotels in Dortmund
Location
Cleanliness
Service
Value
The 3 star Mercure Dortmund City has 82 rooms and is located in the centre of the city. The modern hotel offers WLAN, a cosy bar and a meeting room for up to 45 people. It is a 5 minute walk to the main train station, museums, the concert hall and many other attractions. Convenient public transport takes you to Westfalenhalle events hall and Westfalenstadion stadium. The hotel is an ideal base for business and tourist activities in and around Dortmund.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Baggage storage
Currency exchange
Wifi
Breakfast buffet
Breakfast in the room
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Safe
Telephone
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, German
Location
100Great for walkers
Grade: 100 out of 100
124Restaurantswithin 0.5 km
42Attractionswithin 0.5 km
Contact
Kampstr. 35-37, 44137 Dortmund, North Rhine-Westphalia Germany
Name/address in local language
Getting there
Dortmund Central Station6 min
Car HireSee all Dortmund car hire
515Reviews8Q+A19Room tips
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Carlos_Gonzalez2013 wrote a review Dec 2022
Ipswich, United Kingdom634 contributions231 helpful votes
We had to stay one extra night in Dortmund due to our flight being cancelled, so we booked this hotel at a good price last minute. Great hotel, we got a nice room, and the place is perfectly located in the city centre.
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Date of stay: December 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very convenient location, close to the Hauptbahnhof and the subway station Kampstraße, close to the shopping area and the Weihnachtsmärkte. Clean, minimum equipment but sufficient for two nights, a good deal for the price.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Right in the centre of Dortmund but less than a five minute walk from the Hauptbahnhof. Good for those breaking a long rail journey, as I was. A warm welcome, but it's not very obvious where the entrance to the hotel is located (three floors up in a lift).
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Good location but otherwise tired old hotel, long overdue complete refurbishment. Faded carpets and pictures in the halls. No fridge in standard rooms "to save the planet," but apparently, superior room occupants are not so concerned. No safe in rooms. Bathroom with green and gold coloured tiles from the 70's/80's had cracked floor tiles with blackened grout from years of water on the floor. Glasses on request, but they wouldn't deliver to room. Body cream on request was so old that it had liquefied. Rooms are only cleaned on request, and they don't tell you that on the reservation or at check-in. Then chambermaid knocked and opened door without waiting, despite "DO NOT DISTURB" sign. Very poor breakfast with basic rolls and cheese/ham; allegedly broken toaster miraculously reappeared after two days of complaints but still had to ask for bread. You cannot economically repair an old toaster so it was obvious that the reason why it was withdrawn was to avoid having to put out bread. Scrambled eggs on request but no sausage (is this Germany??), bacon or beans. It's definitely not worth €14. Save money and go to one of the many coffee shops nearby. The so called "cosy bar" is actually at reception and I never saw anyone there. In 4 nights I only saw 2 other guests at breakfast time, which was not a big surprise. This is a poor excuse for an Accor/ Mercure Hotel. There has to be better value in Dortmund.…
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Date of stay: February 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Right in the centre, the hotel is the top few floors of an office block. Access by lift from the street, though the lock at the door to the entrance had been ripped off which made it feel slightly tacky. Room was fine, like some of the other smaller Mercure's in Germany it felt slightly austere (walls echoey) and not very homely. There is a small bar, but no evening meals (other than things from the freezer). Everything was clean and the breakfast was fine. Good point to note: I noted that some DB staff stay there on lodging turns, so sign that its reasonably consistent quality. The other Mercure in Dortmund centre has better facilities... but higher rates.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: All rooms double glazed to German standards, so are quite quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Sebastian Kühn, General Manager at Mercure Hotel Dortmund City
Responded 22 Mar 2020
Dear ICE-Zugfahrer, please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Best Regards from Mercure Hotel Dortmund City, Anja Wehnert - Quality & Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location right opposite Dortmund’s ground. Picked up tickets from here and had a few drinks. Busy with good atmosphere. Good service and modern decor. Felt better than a 3 star hotel. Bar area was long with different seating choices. Only taking cash at the Bar, might be as a game on
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My wife has reduced mobility, so it was brilliant to have a room with both a 'normal' and a disabled shower room, otherwise she would have found it very difficult to climb over the side to use the shower over the bath. We were here from England for a family occasion, but shopping was also on the list. For this the location is excellent. Slightly odd having an hotel that starts on floor 3, but the staff were most helpful in seeing to our special needs. Happy to recommend.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Helpful
Response from MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City
Responded 19 Nov 2019
Dear young872019, thank you very much for staying at the Mercure Hotel Dortmund City und for sharing your experience with the tripadvisor community. It is a pleasure to receive positive feedback and we appreciated having you as our guests. I would like to apologize to you for the challenge in the entrance area, the construction area blocked our entrance for people with reduced mobility exactly during your stay. We are really sorry for that. Thanks a lot for your feedback, it will serve as a motivation to our team. For the future we wish you the best travels to amazing locations and we hope to have you as our guests again. best regards Mercure Dortmund City & Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Unfortunately the front of the hotel is being renovated, which impacted our visit slightly. The hotel is very convenient for the city centre. Parking (and finding the car park) was a little challenge first time due to the road works in the vicinity. Service and room was fine.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2019Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Helpful
Response from MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City
Responded 19 Nov 2019
Dear Q4961EHpaulm, thank you very much for staying at the Mercure Hotel Dortmund City and for sharing your experience with the tripadvisor community. The owner of the property informed us that the construction site in front of the building shall be finished in 11.2019. I am sorry for not beeing able to promise this, but we look really forward to it. If you visit Dortmund once more we can recommend the parking lot "Parken am Freistuhl" in the street am Freistuhl. It is located in the next street of the hotel and we are able to open the public parking lot 24/7 for hotel guests. Just ring the bell at the entrance of the garage. We hope to host you as our guests again and until then we wish you the best travels to amazing locations. best regards Mercure Dortmund City & Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Stayed here overnight while at an event and was pleasantly surprised after reading other reviews. Very close to the subway links to the main train station and the park. The hotel was undergoing renovations at the time, but other than that could find no fault. Wifi was a good connection as well.
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Date of stay: July 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City
Responded 8 Oct 2019
Dear 836cruisegirl, thank you very much staying at the Mercure Hotel Dortmund City and for sharing your experience with the english speaking part of the tripadvisor community. It is a pleasure and a motivation for my team to receive such feedback as yours. We hope to welcome you as our guest again if you visit Dortmund once more. Until then we wish you the best travels to amazing locations. best regards Mercure Dortmund City & Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Actually getting to the hotel is a challenge. I had read other reviews so I was prepared. However if you are parking a car and have luggage it is very challenging to make it through the heavily constructed vacant building that The Hotel resides in. The room itself was very comfortable and a good size. However it is very noisy outside and even on the fifth floor I have been awoken every night. I was a little disappointed that water was not included with the room even though I had their top-tier room. Additionally the staff as a whole is not too friendly. On the positive side The hotel is in a great location with lots of shops and restaurants within walking distance.
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Date of stay: September 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MercureDortmundCity, Guest Relations Manager at Mercure Hotel Dortmund City
Responded 9 Sep 2019
Dear Jamie B, thank you very much for staying at the Mercure Hotel Dortmund City, I am sorry that the facilities during your stay did not meet your expectations. In fact you are right, there are some construction sites due to a renovation in the property by the landlord. This investement will improve the whole building for all our guests in the future and we are really looking forward to it. I can assure you that we will take a close look into your feedback with our departement managers and we will share critics and praise with our team. I am sure it will motivate them to improve and we hope to serve you better in the future. best regards Mercure Dortmund City & Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$62 - US$97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor hotel dortmund city
LOCATION
GermanyNorth Rhine-WestphaliaDortmund
NUMBER OF ROOMS
82
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Claim Your ListingMERCURE HOTEL DORTMUND CITY: UPDATED 2022 Reviews, Price Comparison and 104 Photos (Germany) - Tripadvisor
Frequently Asked Questions about Mercure Hotel Dortmund City
Which popular attractions are close to Mercure Hotel Dortmund City?
Nearby attractions include enigmania - Live Escape Game (0.5 km), German Football Museum (0.3 km), and TeamCrack DORTMUND - Live Escape Game Room (0.2 km).
What are some of the property amenities at Mercure Hotel Dortmund City?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Mercure Hotel Dortmund City?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Mercure Hotel Dortmund City?
Guests can enjoy a lounge during their stay.
Is parking available at Mercure Hotel Dortmund City?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Mercure Hotel Dortmund City?
Conveniently located restaurants include Nhy Star, Brauhaus Wenkers, and Food Brother.
Is Mercure Hotel Dortmund City located near the city centre?
Yes, it is 0.4 km away from the centre of Dortmund.
Are any cleaning services offered at Mercure Hotel Dortmund City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Dortmund City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Mercure Hotel Dortmund City?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Mercure Hotel Dortmund City?
Many travellers enjoy visiting Reinoldikirche (0.3 km) and Haus Schulte-Witten (2.8 km).