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Novotel Dusseldorf City West

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Novotel Dusseldorf City West
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568 Reviews from our TripAdvisor Community

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Showing 193: English reviews
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Helsinki, Finland
Reviewed 1 week ago

Nothing work at that Hotel. I did not got any priority service as I have experienced in your other Hotels. I was asked to show my credit card in the lobby bar and in the morning they said I dont have breakfast which I had paid in advance when I did my booking.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 984pekkas
Brisbane, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 10 December 2016

Location wise, the hotel is situated in close proximity to the Dusseldorf Airport. The hotel has excellent conference facility, brightly lid lobby, clean and spacious rooms, with sauna and a well-equipped gym. The establishment is staffed with English and German speaking staff that are helpful, courteous and ever ready to come to the aid of any visitor. Its restaurant, Novo,...

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1Thank W LM Singapore
About Hotel's Favourite Review
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel guest, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. We hope to see you soon again. Sincerely, Annick Richard Executive Manager

Prague, Czech Republic
Reviewed 3 weeks ago

Perfect enjoyment, Good service etc. If you want to travel to Dussedorf, sleep in this hotel - good location and good sleeping. Part of ity is nice and very quiet. This is my first stop and it is good experience to travel to thist hotel.

Review collected in partnership with Novotel Hotels
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Thank 956lukasv
Geneva, Switzerland
Reviewed 3 weeks ago via mobile

Great hotel! Very comfortable bed, spacious room and clean bathroom. The staff was reactive and friendly. I really liked their breakfast! They have all you need and really good quality. Lunches were also very good. Recommend for formal meetings.

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Thank Paulina_Bali
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Paulina, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

Edinburgh
Reviewed 16 March 2017 via mobile

I stayed for one night and it was beyond basic. Stuffy warm rooms and noisy when window open. Old carpets and fittings with remnants of cigarette burns. Stain on the carpet. 2 almost finished rolls of toilet paper. Almost empty shower gel. Cardboard sheets and pillow cases.

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Helpful?
Thank Emma&Stevie
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, Thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously im-prove the quality of our services. Sincerely, Annick Richard Executive Manager

Reviewed 11 March 2017 via mobile

Stayed at the hotel for business. The location was quite far from the city center. The room was very old style and not comfortable at all. Bathroom would definitely need an upgrate as well. There was this very strong bathroom refreshment scent which I didn't like and one of the lamps was keeping weird noice which the staff fixed as...

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Helpful?
Thank 509katris
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, Thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Sincerely, Annick Richard Executive Manager

puttalam
Reviewed 4 March 2017 via mobile

It was a very good stay. What I like the most is that they have restaurant open even in week end. Staff is very friendly. They have many varieties of food. Not located in the city center. But only 10 minutes drive

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Thank sujithgunawardhana
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel guest, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. We hope to see you soon again. Sincerely, Annick Richard Executive Manager

Reviewed 28 February 2017

Comfortable, modern ad well maintained hotelm staff are friendly and provide perfect service. The location of the hotel is perfect for those who want to go to the airport by the public transportation. The bus station is in a walking distance. There is also an easy connection to the city centre. I fully recommend this hotel.

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Thank Ka777M
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

Kranenburg, Germany
Reviewed 18 February 2017

Old style Novotel, bath with circular shower segment and shower CURTAIN. Advertising with airco, but switched off in winter... in other words you don't get what you order... At Amazon you'd get your money back, hotels think they are above the law however...

Review collected in partnership with Accorhotels.com
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Thank JSVV
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, Thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Sincerely, Annick Richard Executive Manager

Weert, The Netherlands
Reviewed 16 February 2017 via mobile

In this area many hotels are located. Novotel was well visited which means during breakfast it was pretty crowded. Plenty of choice and sufficient food. The room was ok and so was the room temp. Hardly any noise from outside nor the hallway. Comfortable bed and pillows. Parking below the hotel free for guest. Quick check in and out. Worthwile...

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Helpful?
Thank TravellerV72
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Wil, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again in Düsseldorf....

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Novotel Dusseldorf City West is located in the Seestern business centre, 4 km from the city centre and 6 km from the airport and exhibition centre. 232 rooms, 11 multifunctional conference rooms, a fitness centre with sauna and steam bath as well as our restaurant with terrace invite you to enjoy your stay at our 4 star hotel. Business and leisure travellers appreciate the transport connections to the Old Town and motorway plus the free airport shuttle in the morning and evening. ... more   less 

Additional Information about Novotel Dusseldorf City West

Address: Niederkasseler Lohweg 179, 40547 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf
Price Range: $73 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Dusseldorf City West 4*
Number of rooms: 42
Reservation Options:
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Also Known As:
Novotel Dusseldorf City West Hotel
Novotel Hotel düsseldorf
Accor Duesseldorf City West
düsseldorf Novotel
Hotel Style:
#12 Family Hotel in Dusseldorf
#28 Luxury Hotel in Dusseldorf
#41 Business Hotel in Dusseldorf
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Questions & Answers

Questions? Get answers from Novotel Dusseldorf City West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors better but no real change in size of rooms - marginally better toiletry - don't bother getting upgraded - not worth it.”
veenayc, 8 Oct 2016 | Read review
“Top floor is best”
Superhoopa, 24 Jun 2016 | Read review
“All rooms i got look similar. 6-7th floor appear to be more fresch.”
George999999, 19 Jun 2016 | Read review
“Ask for non-smoking if you are not a smoker”
GBO-00, 11 Jan 2015 | Read review
“I stayed on the second floor and that seemed fine.”
Boalers, 7 Dec 2014 | Read review
5 of 5