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Hilton Mainz City

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#5 of 41 Hotels in Mainz
Certificate of Excellence
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1 room 2 adults 0 children
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Hilton Mainz City
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483 Reviews from our TripAdvisor Community

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Showing 261: English reviews
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Orillia, Canada
Reviewed 2 days ago NEW

We stayed in the Mainz Hilton City Center for two nights in mid March 2017. This is a very nice hotel, which we would definitely stay at again. Our 3 teenage children stayed in a triple room, while we had a king suite. The hotel is a little hard to find on GPS, due to one way streets, but it...

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Helpful?
Thank James T
small town
HOTEL’S FAVOURITE REVIEW
Reviewed 9 November 2016

This was our first time staying in Mainz, and we'll definitely book this hotel again next time - the location is perfect for walks through the Old Town, it's easy to find, and the staff is extremely polite, friendly, and helpful. I really felt welcomed and taken care of. The housekeeping worked so fast, and really did a great job...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank schmusimausi73
About Hotel's Favourite Review
HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear schmusimausi73 , Thank you very much for your recent stay and for sharing your valuable feedback with the community. We are very delighted to read that you and your family enjoyed your stay and of course about the fact that you want to recommend us. It would be a great pleasure to be able to welcome you back whenever...

West Hollywood, California
Reviewed 2 days ago NEW

On Wednesday March 22 my luggage was left at your hotel with tag No 77037 & 77038 However when i call your hotel i am told by your front desk that you do not have the bags.... any suggestions on how i may find my bags?

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Thank retamrap
Windhoek, Namibia
Reviewed 1 week ago via mobile

Not the best hotel here but it's okay. Not very modern and has very little going on. Perfect for a short visit into mainz, and is a short walking distance to shops and restaurants, no need to take a cab when going into town. The hotel has a restaurant which serves a excellent breakfast buffet. The rooms are okay, and...

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Helpful?
Thank Penny0852
HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear Penny0852, First of all I would like to thank you for choosing the Hilton Mainz City and for sharing your feedback with us and other travelers. I am sorry that we could not completely meet your expactations. However, I am glad that you liked our location in Mainz as well as our Hilton breakfast. Dear Penny0852, the team of...

Stuttgart, Germany
Reviewed 2 weeks ago

Hotel is way overpriced for the quality of the rooms, the property is poorly maintained and I believe that it is definitely not worth it staying at this hotel. The only positive I would say was the breakfast food selection and staff.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Douglas S
HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear Douglas S, Thank you for choosing the Hilton Mainz City and for having taken the time to share your experiences with us on tripadvisor. I am sorry that we could not meet your expectations. We will take your comments about the price into considertation for the future. However, I am delighted that you enjoyed our Hilton breakfast and our...

Bethel, Connecticut
Reviewed 14 February 2017

Conveinent to train station and city center in Mainz, lots of restaurants to eat at. Upgrade received at check in, room very clean, laundry was returned back promptly, and room was thoroughly cleaned.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Chirag Dilipkum... P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Chirag Dilipkum…P Thank you for your positive feedback and sharing it with us and others on tripadvisor. I am delighted about your comments and it is my pleasure to share them with our team. Dear Chirag Dilipkum…P, the team of the Hilton Mainz City and me are looking forward to welcoming you back soon. Yours sincerely, Cornelia Datz I...

Ljubljana, Slovenia
Reviewed 13 February 2017

Clean rooms, food was ok (Diner and breakfast was good.) and friendly stuff. It amazes me just how can someone in the middle of the night came in the room ??? Probably someone from the staff? I don't understand how this can happen...

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Thank Gino C
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Gino C, Thank your for choosing the Hilton Mainz City and for sharing your feedback with us on tripadvisor. I would like to take this opportunity and sincerely apologize to you regarding the disturbance at night. We already investigated and found out that there was a technical problem in our system. I can assure you that this problem was...

Paris, France
Reviewed 3 February 2017

I stayed in that hotel several times for business. All the stays were good, the employees are nice and helping. Breakfast offers a variety of choices. Access to an external fitness room 5 minutes away from the hotel. Wifi is free for Hilton Honors members.

Review collected in partnership with Hilton Hotels & Resorts
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Thank 663benoitl
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear 663benoitl, thank you for sharing your positive review on tripadvisor. I am delighted about your wonderful feedback and it is my pleasure to share it with our team. As this is a great motivation for all of us, we always appreciate our guest’s comments. Dear 663benoitl, the team of the Hilton Mainz City and me are looking forward to...

Fairbanks, Alaska
Reviewed 28 January 2017

The wifi didn't work hardly at all, the food was extremely overpriced for average quality food, and the staff could have been better. They weren't rude, but they were obviously only there because they had to be.

Review collected in partnership with Hilton Hotels & Resorts
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Thank O5464XZrachela
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear O5464XZrachela, Thank you for choosing the Hilton Mainz City and for having taken the time to post your review on tripadvisor. I am sorry to hear that you could not enjoy your stay at the Hilton Mainz City. This is not up to our standard and I am grateful for your feedback so that we are able to improve...

christchurch, New Zealand
Reviewed 16 January 2017

The hotel is in a lovely location but standards have slipped. Initially we were given a different room than booked (website showed us a room with a lovey view but room given overlooked car park) but were upgraded to better one. However the room was tired, there were holes in the curtains, a hole in the bottom sheet and the...

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Thank Gerda P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Gerda P., Thank you for having taken the time to share your feedback on tripadvisor. I am sorry to hear that we could not meet your expectations. I can assure you that we are currently undertaking a refurbishment in the rooms. Furthermore, please accept my apologies for the insufficient breakfast quality on the second day. However, I am delighted...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting

Additional Information about Hilton Mainz City

Address: Muensterstr. 11, 55116 Mainz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Mainz
Price Range: $130 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mainz City staff and other travellers.
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Questions? Get answers from Hilton Mainz City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure that view shown is also te one you get!”
 of 5 bubbles gerdap2017, 16 Jan 2017 | Read review
“Rooms on the 1st floor have faster Wi-Fi connections and are equipped with an expresso machine.”
 of 5 bubbles AlbertTeixeiraNdunda, 12 Aug 2016 | Read review
“Join HHonors for free perks.”
 of 5 bubbles lak123, 1 Jun 2016 | Read review
“The hotel stretches from the predictably preferable main building over a bridge to a building on other side of passing road.”
 of 5 bubbles bedrichn, 29 Apr 2016 | Read review
“We stayed on the first hotel floor with OK free wifi, but anyone in higher up rooms could not say the same”
 of 5 bubbles marjat414, 20 Apr 2016 | Read review
5 of 5