From the minute we arrived we were made to feel most welcome by all the staff. We paid for the level room, so had private check in. All the staff in The level area were so friendly and helpful, especially Carl, Adrian, Pilar and Munoz. We were there for my birthday and they certainly made me feel special, I received a card and bottle of bubbly. When we first arrived in our room there was an unpleasant smell of drains, but within 30 minutes of mentioning it to Pilar the problem was sorted! So efficient! The hotel is a good 20 minute walk to the centre of Old Palma town but it’s a very pleasant walk. Santa Catalina area is around 6 minutes walk where there are lots of good restaurants and bars. This hotel is a good place to stay also if joining a cruise as its only a short walk to the port. Would definitely go back to this hotel. …
A beautiful hotel and wonderfully clean. Staff very helpful and very COVID safe throughout. Excellent breakfast buffet with so many choices for all tastes, and again COVID measures in place. Pool area was good, but could do with a few more loungers but that is a minor thing as mostly my experience was really good. Staff were very helpful, and considerate especially the waitress that brought ice for a bite on my leg. Overall experience was great.
My wife recently a stayed at this hotel for a wedding I was unable to attend also my 20th year anniversary and being away Pilar Rueda really made it special she and her team helped stage a great surprise my wife said the hotels has very beautiful
I've been here for business for three nights. Desk personnel were polite and fast. The room and the bathroom were clean, large enough and with a great view on the Palma Marina. The breakfast was wide and international, for different type of food requests. The hotel is 2 mins by walk from the main walkway next to the Palma Marina. Highly recommended.
Absolutely love this hotel. We stayed in a “The Level” room with full bay view, which is stunning. The staff are amazing, friendly and always courteous. We stayed for a special wedding anniversary and bottle of bubbly on ice with a beautiful card was left in our room by management, which blew us away. Such a fabulous start to our week. The Level rooms cost a little more, but WOW! you get so many extras included. A private lounge, dining room (room card access) , soft drinks, wines, snacks all day, breakfast, and delicious tapas in the evening, with drinks. We loved relaxing with a book in the lounge and for me a cup of tea with real tea leaves, was heavenly to have any time I liked. I truly cannot fault anything, the showers are great, the beds huge (with 3 types of pillows) and sitting on that balcony at night watching the boats come and go was lovely. There is an amazing Spa with its own pool, well worth a visit. The hair salon in the hotel is terrific with lovely staff. The card in our room said; “Thank you for coming back home” and we say back a huge Thank you, to Lucas Toran, Hotel Manager and Pilar Rucda, Guest Experience Manager and all the fantastic staff for a most wonderful, enjoyable and relaxing stay at your beautiful hotel. We will be back .…
Stayed with friends - first time in Palma & would return & stay here again. Great location for walking, we stayed in a room On the level & this made our holiday. Marina & Carla were fantastic & looked after us from start to finish - nothing was too much trouble. Have rated the hotel 4stars as some noise disruption from other guests & an issue with the blue tooth speakers which meant they came on at 3am but location/food & service could not be faulted.
Having been to this hotel 5 times before I was hoping for a little better. I wasn't able to utilise my upgrade room as it was fully booked. Instead I had a side view room but one that was directly opposite the building works ..I'm sure they could have done better for a returning customer or are conference guests now King? Better seating out at the pool...restaurant needs a menu rethink...very bland and expensive. My advise if you choose this hotel is to pick the Level as the service is much better and rooms overlook the bay. Will I revisit...mmm ket ne think about that one.
Great base for exploring Palma city. Had standard sea view room which had amazing view of marina and cathedral. Rooms very clean and reasonably spacious. Breakfast was ok, good selection but hot food was normally tepid or cold as no hot plates. Fruit & continental choices were really good. Pool area bigger than expected and easy to get a sun bed at any time. Mostly in shade from late afternoon. Not much atmosphere in bar or restaurant in the evenings as focussed mainly upon corporate events & conferences. An easy walk into town (20 minutes) for a vast choice of bars and restaurants. Would definitely stay here again.
Taxi from apt to hotel 30euro, fast check in, sea view room. Comfortable, well equipped bathroom with Ritual products, fantastic sea view balcony. Breakfast, fantastic choice, plenty tables, pool area and service good, only bug bear idiots that place out towels and leave whilst they go out. It was my wife's birthday Pillar at guest services could not have done more to assist. Of the three front hotels facing the Marina this the best we shall return. The bar staff also excellent
This was our 7th stay at the Melia Palma Marina and our first stay for 5 years (previously this hotel was called Sol Melia Palma Atanea) and we had another wonderful stay! The bar area has been moved since we last stayed but I am glad to say that is still a lovely area to sit in and have a drink. The reception area and the breakfast area have also been moved, but the check in / check out process remains smooth and the breakfasts remain plentiful in the choice provided - lots of hot and cold food. We were upgraded to a sea view room which was stunning and the bed was so comfortable. The bathroom was also spacious with a nice big shower. We still love the location of this hotel - near lots of restaurants and all of the beautiful yachts and a nice walk into Palma (although you need to be ok walking for 30 mins). The staff of this hotel were all lovely and helpful and one of my memories of this hotel is hearing someone singing 'let's go fly a kite' in the corridor! That sums it up perfectly - another wonderful stay and we cannot wait to return!…