We had 2 rooms 638 and 640. They were in the quiet zone with a great view of the marina and cathedral. Very clean rooms. Good breakfast and friendly staff. The hotel is located in a beautiful safe neighborhood. Hotel is in front of the marina and surrounded with different cuisine restaurants. We were there from Dec 30 - Jan 2. The only disappointment was, wish they had the NY’s Eve celebration DJ program for all the people staying at the hotel and not just for people purchasing dinner (dinner menu had food that we couldn’t consume and are allergic to). Overall, we enjoyed our holiday and would stay here again.
We spent Christmas at this hotel and were pleasantly surprised buy the high level of Customer Service and attention to detail. There were lots of extra things going on with it being Christmas but my young children loved meeting Santa one breakfast and getting a surprise gift. 5* customer service throughout the hotel, from Front Desk through t hall cleaning and waiting staff that we were lucky enough to meet. Breakfast was of a very high standard. We don't normally partake in anything that resembles a buffet but this was 5* selection with food cooked to order. More importantly, hygiene levels were very high when were were there and the breakfast service heavily staffed, ensuring that all guests behaved in a hygienic and responsible manner - using gloves and tongs etc. The Christmas Eve meal was exceptional. I'm vegan so always have low expectations but everything had been thought through and was very well executed. We stayed in a suite, linked with an extra room meaning that we had two bedrooms, two bathrooms and a seating and dining area. The room we stayed run had been recently renovated, was very clean and had very comfortable beds and linens. We were a corner suite and had a fabulous long balcony with great views over the marina and harbour. On-site gym was clean and adequeateluy equipped for my needs and the children loved the pool - clean and very well staffed and maintained. All in all very impressed with the Melia chain - excellent customer service, attention to detail and a lovely looking hotel. Will definitely be returning to Melia hotels in the future.…
We have visited this excellent hotel many times. The place is unique. It's not too far from the city center. The look of the hall is great. The rooms are nice and incredibly clean, the beds are comfortable and the new transparent bathroom is very nice and modern. The view of the harbor from the room is amazing. The breakfast is tasty and fresh. The afternoon drinks and snacks available on 'The Red Level' (for free) were great. Everyone in the hotel was very warm and hospitable and the people at the reception were very nice and courteous. We liked Ms. Katarína Ignácová the most (not only because we can speak Czech with her), because she is nice, friendly and she clearly enjoys her work. Every time we needed help or advice, she was happy to help us. We are very happy to come back here every year.…
It was my first trip to Mallorca, and was assigned to stay in this beautiful hotel based on the business event that I was attending. The hotel is beautifully located with a seafront view overlooking the huge marina, a scenic sight with an endless row of yachts and boats lining the shores of the city. It is also a pleasant 20 to 30 minutes stroll away from the historical center of Palma de Mallorca where you'll find the majestic cathedral being surrounded by cobbled streets lined with store fronts, both old and new. Very attentive staff from Front Office, F&B and to their housekeepers! My room came with breakfast and I found the spread to be delectable accompanied by a very welcoming team of service crew, zig-zagging around the tables ensuring we were served well and attended to. Special mention to the egg station chef who made the perfect egg benedict that I have ever had for breakfast! The room I was assigned to was cosy and comfortable and had a small balcony with an very nice view of the marina. There is a small supermarket just opposite the main entrance of the hotel, and a line of cafes at the back facing the marina. There is also well appointed mall called Porto Pi about 20 minutes walk from the hotel. I would recommend this hotel for both business and leisure guests alike! …
Great welcome, and a chilled glass of Cava. This hotel Is not cheap, and the room and bathroom were very dated with a view of a derelict building. One of the main reasons for choosing this hotel was for the pool, which was , sadly, closed. On the plus side great location, another reason I chose it, were the good views and not as much Road noise as the Melia Palma Bay. Good breakfast, friendly staff.
Good day I wanted to share a stay at Hotel Victoria Gran Melia Upon arrival at the hotel, we were very disappointed with a room with a window to the rear section. We tried to change the room but in vain. The next morning, the receptionist Katarina Ignacova asked us if we were satisfied, so we told her about our disappointment. Within a few minutes we were offered a room that suited us very well. We really appreciate such receptionists who are in the right place and can give advice. After that we spent a nice vacation and were very satisfied. The staff and service were perfect. We will definitely find a way to see you in the future. Thank you again and we hope to return to the hotel soon.
We had such a great stay in this superb hotel. Breakfast was world class, the service was outstanding and the Red Level experience was excellent. The location was also really good with a gorgeous view across the bay to the incredible cathedral. We could not fault it. Thank you to all the wonderful staff.
I love the hotel, my room's view was amazing. My stay at the hotel was perfect and pleasant. I and my husband are sincerely grateful and we appreciate all that was done to make our special day successful. Thank you so much for the kind note and lovely flowers in our room. Your team was pleasant and professional. Thank you so much Lucia.
Fantastic Hotel Extremely comfy great location with stunning views and lovely walk along the promenade to the heart of Palma Every member of staff we met was suoer helpful and contributed to a fantastic weekend break for 2 hardworking nurses
The customer service in the hotel by every member of staff was put of this world. From porters to chambermaids, Red Level staff to waiting staff and receptionists - service provided was outstanding. The hotel itself was also excellent, facilities, outdoor areas, breakfast - all top class.