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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#38 of 96 hotels in Palma de Mallorca
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Victoria Gran Meliá is a 5 star hotel located in Paseo Marítimo with wonderful views of the Bay of Palma. A unique experience of traditional luxury and cutting-edge style inside this deluxe 171-room hotel surrounded by history and classic beauty. Rooms equipped with every comfort, excellent facilities and superb services. RedLevel Service in Superior Accommodation: The most superior range of personalized attendance. Admire stunning sunsets from our magnificent terrace or just relax by the pool with panoramic and exclusive views (seasonal opening). Enjoy an authentic gourmet experience in our fine dining restaurant and the most innovative cocktails in our bars. It is surrounded by elegant restaurants and close to the most exclusive shops and boutiques and historic city centre of Palma de Mallorca. It is near the airport (15 minutes away). Located in an area noted for its cosmopolitan atmosphere and café terraces which buzz with activity both day and night.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Kids pool
Street parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Hammam
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Cable / satellite TV
Bath / shower
Safe
Telephone
Clothes rack
Private bathrooms
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
French, Spanish, Catalan, German and 2 more
Location
85Good for walkers
Grade: 85 out of 100
72Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
Contact
Avenida Joan Miro 21, 07014 Palma de Mallorca, Majorca Spain
Name/address in local language
Getting there
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2341Reviews64Q+A100Room tips
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We had 2 rooms 638 and 640. They were in the quiet zone with a great view of the marina and cathedral. Very clean rooms. Good breakfast and friendly staff. The hotel is located in a beautiful safe neighborhood. Hotel is in front of the marina and surrounded with different cuisine restaurants. We were there from Dec 30 - Jan 2. The only disappointment was, wish they had the NY’s Eve celebration DJ program for all the people staying at the hotel and not just for people purchasing dinner (dinner menu had food that we couldn’t consume and are allergic to). Overall, we enjoyed our holiday and would stay here again.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 4 weeks ago
Dear ShabnamCA, Thank you very much for taking the time to write about you recent stay and for spending your Christmas holiday at the Hotel Victoria, a Gran Meliá. We are more than happy to hear that you enjoyed your stay. Please note that being able to fulfill the wishes of our guests is our greatest satisfaction every day, and for this reason we would have loved to hear about your concerns during your stay and have had the opportunity to comment on them. As you mentioned, the New Year's Eve dinner was an event that required a reservation due to a seating issue, but we would have loved to have enjoyed your company during the dance as was the case for many guests who returned to the hotel after their respective celebrations. We are also proud to inform you that our chef prepared and organized many different versions of the dishes to adapt the menu to food intolerances and allergies so that everyone felt welcome and was able to enjoy the meal. Thank you again for your comment we are very much looking forward to welcoming you back again hopefully in the not too distant future. Warmest regards, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We spent Christmas at this hotel and were pleasantly surprised buy the high level of Customer Service and attention to detail. There were lots of extra things going on with it being Christmas but my young children loved meeting Santa one breakfast and getting a surprise gift. 5* customer service throughout the hotel, from Front Desk through t hall cleaning and waiting staff that we were lucky enough to meet. Breakfast was of a very high standard. We don't normally partake in anything that resembles a buffet but this was 5* selection with food cooked to order. More importantly, hygiene levels were very high when were were there and the breakfast service heavily staffed, ensuring that all guests behaved in a hygienic and responsible manner - using gloves and tongs etc. The Christmas Eve meal was exceptional. I'm vegan so always have low expectations but everything had been thought through and was very well executed. We stayed in a suite, linked with an extra room meaning that we had two bedrooms, two bathrooms and a seating and dining area. The room we stayed run had been recently renovated, was very clean and had very comfortable beds and linens. We were a corner suite and had a fabulous long balcony with great views over the marina and harbour. On-site gym was clean and adequeateluy equipped for my needs and the children loved the pool - clean and very well staffed and maintained. All in all very impressed with the Melia chain - excellent customer service, attention to detail and a lovely looking hotel. Will definitely be returning to Melia hotels in the future.…
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Date of stay: December 2021
Value
Cleanliness
Service
Room Tip: Corner suites and rooms have large bathtubs and great balcony's. they are also higher level...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 26 Nov 2022
Dear LondonJo2204 I would like to thank you very much for having chosen our Hotel Victoria, a Gran Meliá, to spend your Christmas break in Mallorca and also for publishing such inspiring and motivating words on TripAdvisor, which will help us with our continuing effort to improve the services quality for our guests. For the entire Team, it is a pleasure to know that your stay under our care was an incredible experience. and I will trasmit to all the staff your kind comments, who I am certain will be encouraged by your remarks. We are very much looking forward to welcoming you back again - hand on heart, hopefully in the not too distant future or maybe to spend the upcoming Christmas. Yours faithfully, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have visited this excellent hotel many times. The place is unique. It's not too far from the city center. The look of the hall is great. The rooms are nice and incredibly clean, the beds are comfortable and the new transparent bathroom is very nice and modern. The view of the harbor from the room is amazing. The breakfast is tasty and fresh. The afternoon drinks and snacks available on 'The Red Level' (for free) were great. Everyone in the hotel was very warm and hospitable and the people at the reception were very nice and courteous. We liked Ms. Katarína Ignácová the most (not only because we can speak Czech with her), because she is nice, friendly and she clearly enjoys her work. Every time we needed help or advice, she was happy to help us. We are very happy to come back here every year.…
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Date of stay: November 2022
Location
Service
Sleep Quality
Room Tip: We recommend Premium room sea and cathedral view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 4 weeks ago
Dear 893michalv, It is for us a real pleasure to read such positive feedback knowing you have placed your trust in us over the years and shared many stays with us. It fill us with pride to know you enjoyed your stay so much. It is also wonderful to read your kind words about our staff, you can be assured that your kind words have been fowared to Katarina. Thank you again for taking the time to write this review, we hope to have you back with us very soon. All the best for 2023. Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was my first trip to Mallorca, and was assigned to stay in this beautiful hotel based on the business event that I was attending. The hotel is beautifully located with a seafront view overlooking the huge marina, a scenic sight with an endless row of yachts and boats lining the shores of the city. It is also a pleasant 20 to 30 minutes stroll away from the historical center of Palma de Mallorca where you'll find the majestic cathedral being surrounded by cobbled streets lined with store fronts, both old and new. Very attentive staff from Front Office, F&B and to their housekeepers! My room came with breakfast and I found the spread to be delectable accompanied by a very welcoming team of service crew, zig-zagging around the tables ensuring we were served well and attended to. Special mention to the egg station chef who made the perfect egg benedict that I have ever had for breakfast! The room I was assigned to was cosy and comfortable and had a small balcony with an very nice view of the marina. There is a small supermarket just opposite the main entrance of the hotel, and a line of cafes at the back facing the marina. There is also well appointed mall called Porto Pi about 20 minutes walk from the hotel. I would recommend this hotel for both business and leisure guests alike! …
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Date of stay: November 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: Ask for a room with a view facing the marina! It's worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 21 Dec 2022
Dear boo_tofu, First of all, we would like to thank you very much for choosing Hotel Victoria on occasion of your first trip to Mallorca and also for taking some of your valuable time to write a review afterwards. We are very thankful to receive such a superb feedback of your recent stay under our care on TripAdvisor, so other guests can refer to your comment when considering a place to stay in Palma. It is delightful to read that you loved your room and that the wonderful breakfast with magnificent views over the harbour and the cathedral were to your fullest satisfaction, as well as it was our convenient location. Also, you can rest assured that we have forwarded your excellent comment to our Team, who were more than happy to receive such a lovely and gratifying opinion about the service they have provided. The entire Team is already looking forward to your next visit. Warmest regards, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Great welcome, and a chilled glass of Cava. This hotel Is not cheap, and the room and bathroom were very dated with a view of a derelict building. One of the main reasons for choosing this hotel was for the pool, which was , sadly, closed. On the plus side great location, another reason I chose it, were the good views and not as much Road noise as the Melia Palma Bay. Good breakfast, friendly staff.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 12 Dec 2022
Dear giggsAlvechurch, Thank you for choosing our Hotel Victoria, a Gran Meliá, to spend your recent holidays in Palma de Mallorca, and also for taking your time to evaluate our facilities and services. We appreciate very much that you have shared your honest feedback with us regarding some aspects of your stay. We really appreciate your nice comments about the service received by our staff, to whom we are pleased to forward your kind words, as well as our location and magnificent views over the harbour and the catedral and the great breakfast selection too. On the other side, we regret to learn that our type of establishment was not of your liking. Hotel Victoria represents a classic-elegant style, combining luxury and 100 years old history. Needless to say that, in order to maintain a 5 star standard, every year we are having done a refurbishment of our guestrooms and public areas. Regarding the pool area, please note that we closed the outdoor pool at the beginning of November due to the weather conditions and low temperature, that makes our guests to use our wonderful indoor heated pool instead. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good day I wanted to share a stay at Hotel Victoria Gran Melia Upon arrival at the hotel, we were very disappointed with a room with a window to the rear section. We tried to change the room but in vain. The next morning, the receptionist Katarina Ignacova asked us if we were satisfied, so we told her about our disappointment. Within a few minutes we were offered a room that suited us very well. We really appreciate such receptionists who are in the right place and can give advice. After that we spent a nice vacation and were very satisfied. The staff and service were perfect. We will definitely find a way to see you in the future. Thank you again and we hope to return to the hotel soon.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: close to the center, nice view, garage
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 27 Nov 2022
Dear 579petrk, First of all, I would like to sincerely thank you for your trust when choosing our Hotel Victoria, a Gran Meliá, to spend your recent holidays in Palma de Mallorca. It is wonderful to read your kind words about your experience at our premises and that, as a Team, we have been able to change your first impression upon arrival and that we have finally fulfilled your expectations. Our purpose is to make all our guests feel at home among us, so we are more than glad to read that our staff, specially Katarina, was helpful throughout your stay and that you were fully satisfied with your guestroom. The entire Team will be definitely receiving your lovely comment. We are very happy to see that we have accomplished our main goal and we are already looking forward to your next visit. Kindest regards, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had such a great stay in this superb hotel. Breakfast was world class, the service was outstanding and the Red Level experience was excellent. The location was also really good with a gorgeous view across the bay to the incredible cathedral. We could not fault it. Thank you to all the wonderful staff.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 26 Nov 2022
Dear BMCPY, We would like to thank you for choosing Hotel Victoria, a Gran Meliá and for taking the time to share this wonderful feedback with all the TripAdvisor users. It is delightful to learn that the service provided by our staff met and exceeded your expectations. It was our true pleasure to take care of you during your visit and you can rest assured that the entire Team has received your lovely words, as this definitely strengthens our philosophy of seeking the highest level of service excellence. We are also very happy to read that our breakfast selection was to your fullest satisfaction, as well as our Red Level service and the location with amazing views over the harbour and the cathedral. We hope that we may have the pleasure to receive you back at the Hotel Victoria, a Gran Meliá and thank you once again for reviewing us. Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I love the hotel, my room's view was amazing. My stay at the hotel was perfect and pleasant. I and my husband are sincerely grateful and we appreciate all that was done to make our special day successful. Thank you so much for the kind note and lovely flowers in our room. Your team was pleasant and professional. Thank you so much Lucia.
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: Corner suites are bigger and sunny with a great view of the sea.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 6 Nov 2022
Dear nicchidera, First of all, we would like to thank you for your trust when choosing our Hotel Victoria, a Gran Meliá, to celebrate your special day with us and also for taking the time to share this wonderful feedback with all the TripAdvisor users. We are very thankful to receive your excellent review and you can rest assure that the entire Team will be receiving your kind words, specially Lucía, who assisted you with everything you needed and did her best to make you the happiest persons in the world and reading your lovely words, we are sure she achieved it. It was a real pleasure to host you and create this expeptional memory that will last forever in your and our hearts. We are very much looking forward to welcoming you back again - hand on heart , hopefully in the not too distant future, so you can celebrate your anniversary under our care. Yours sincerely, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic Hotel Extremely comfy great location with stunning views and lovely walk along the promenade to the heart of Palma Every member of staff we met was suoer helpful and contributed to a fantastic weekend break for 2 hardworking nurses
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 6 Nov 2022
Dear Happy14701, Thank you very much indeed for posting such a positive feedback regarding your recent stay with us at the Hotel Victoria, a Gran Meliá. We are thrilled to hear that you have had an excellent stay under our care. We always do our best to make our guests' visits a memorable one, so it is delightful to read that our location, the wonderful views over the harbour and the cathedral and last, but not least, and the most important thing for us, the service provided by our staff were of your liking and to your fullest satisfaction. We hope that we may have the pleasure to receive you back at our Hotel and thank you once again for reviewing us and helping us to keep up the good work. Kind regards, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The customer service in the hotel by every member of staff was put of this world. From porters to chambermaids, Red Level staff to waiting staff and receptionists - service provided was outstanding. The hotel itself was also excellent, facilities, outdoor areas, breakfast - all top class.
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Date of stay: October 2022Trip type: Travelled with family
Room Tip: Worth paying extra to gain red level access - ease of use, quality of offerings, and assistance...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Experience Department, Atención al cliente/recepción at Hotel Victoria Gran Meliá
Responded 6 Nov 2022
Dear Paul B, Thank you very much indeed for choosing to stay with us and taking some of your valuable time to write a review afterwards. We are very glad to read that you have enjoyed your recent stay among us, and to see that everything was to your fullest satisfaction. It is delightful to learn that the service provided by our staff met and exceeded your expectations. The Red Level Team is super proud to read your lovely words towards them and you can rest assured that the entire Team has received your comment. It was our true pleasure to take care of you during your visit and it would be fantastic having the opportunity to welcome you back to our Hotel Victoria, a Gran Meliá! Yours faithfully, Gloria Arenaza Assistant Guest Experience Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$151 - US$279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia victoria hotel palma de mallorca, gran melia hotel victoria, sol melia victoria, gran melia palma victoria
LOCATION
SpainBalearic IslandsMajorcaPalma de Mallorca
NUMBER OF ROOMS
171
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Claim Your ListingHOTEL VICTORIA GRAN MELIA: UPDATED 2023 Reviews, Price Comparison and 1,431 Photos (Palma de Mallorca, Spain) - Tripadvisor
Frequently Asked Questions about Hotel Victoria Gran Meliá
Which popular attractions are close to Hotel Victoria Gran Meliá?
Nearby attractions include Auditorium de Palma de Mallorca (0.5 km), Taberna El Pincho (0.2 km), and Passarella Club & Terrace (0.1 km).
What are some of the property amenities at Hotel Victoria Gran Meliá?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Victoria Gran Meliá?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Victoria Gran Meliá?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Victoria Gran Meliá?
Yes, street parking is available to guests.
What are some restaurants close to Hotel Victoria Gran Meliá?
Conveniently located restaurants include Agra Tandoori Indian Restaurant, Restaurante Toque, and OH Mallork.
Are there opportunities to exercise at Hotel Victoria Gran Meliá?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Victoria Gran Meliá have airport transportation?
Yes, Hotel Victoria Gran Meliá offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Victoria Gran Meliá?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Victoria Gran Meliá offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Victoria Gran Meliá?
The staff speaks multiple languages, including Spanish, French, German, Italian, Portuguese, and Catalan.