Had a 3 night stay here Dec 9-12th. Excellent location, excellent breakfast and very friendly and helpful staff. We had a balcony room with city view (505) and the room was really large, spotlessly clean and with a great bathroom. The hotel terrace was lovely to sit at and have a few drinks and tapas with lovely heaters to keep us warm. The breakfast was kept well stocked at all times. Nothing whatsoever to complain about. The spa area was an added bonus. We will definitely be staying here again.
It was a very average hotel in a great location. The room was comfortable but very basic. The bathroom in need of a bit of tlc. The basin was cracked and there were no toiletries. We are not very fussy or beefy people but we did ecpect a bit more from a 4 Star hotel.
Excellent hotel so central, the A1 airport bus stops right outside, the hotel is spotlessly clean, the rooms are spacious as is the bathroom, breakfast is well stocked, but most of all the staff are so efficient and so very helpful, nothing is too much trouble for them. We would not stay anywhere else in Palma as we were made to feel so very welcome and we were so very comfortable during our 3 night stay.
Nice and quiet hotel just a couple minutes walking from Palma de Mallorca city center. The rooms are clean and spacious. Complementary drinks in the mini fridge in the room, reception open 24h. The bus to/from the airport stops just in front of the hotel.
lovely hotel within walking distance of everything, had breakfast each day plenty of choice. rooms comfy and clean. will def go back went out for a few meals. visited the caves of Drach definitely worth a trip.
Quality hotel in the middle of Palma and right at the bus stop for the airport (10 eu for two each way). Receptionists at all times wonderfully helpful. Bedroom with balcony overlooking front of hotel was excellent, big, spacious, large comfortable bed with great shower. No question we'd use the same hotel next time. Breakfast was included and could not be faulted. Staff kept all food topped up and rushed about daft keeping things clear, topped up and hot. Some folk seem disturbed by the dark decor...not a problem at all. Automatic lighting everywhere.
spent 4 nights here. there were absolutely no complaints from 5 of us. Its in a good central location Most of the sights are within walking distance. Rooms were spacious and clean. Beds extremely comfortable. Balcony would have been fab if it hadnt been so warm! Nothing can be done about the weather. The air conditioning was excellent. All staff were very friendly and easy to get along with. Decor not to everyones taste but immaterial as far as we were concerned. Free soft drinks in the mini bar was a nice touch. Would recommend.x
Nice hotel, super located for the tourist attractions, shops, restaurants and the harbour. We arrived at 1 o clock on a Tuesday and the room was ready which was greatly appreciated. Lady at reception lovely . Room was big, clean and comfortable . Breakfast was ok. Wasn’t huge choice but for location this hotel is excellent .
I asked for a twin room in advance. A charming lady called me back to confirm that this was done. Lovely. on arrival two men on reception, one old, one young just shrugged at me when I said that they had in fact not given me a twin room. Deciding not to bother engaging with these two dismissive people, I asked what time is breakfast tomorrow ? Its not included they said. I was tiring of their rudeness. I asked again, what time is breakfast ? Its not included they said, more aggressively this time. I explained that I wasn't asking if it was included, I was asking what time it was. Finally an answer. Life's too short to have to deal with people like this. I won't be back.
Absolutely outstanding experience. Stayed for 4 nights - Mon-Fri in June in Room 107 and booked directly. Requested low floor as read previously long wait with the lift (9 floors one lift). It was perfect never having to wait for the lift. We had complimentary bubbles, mini bar, welcome drinks and nice surprise with outside terrace. Room is very clean. I never walk around hotel room bare foot but had no issues this time. Room is spacious, bed is sooooo comfy! Air con temperature and air flow is perfect and bathroom is very spacious, lots of room around the sink. Note no single use toiletries, if you need anything like I did with shower cap, just ask at Reception. Staff are all attentive and polite. Wifi is very easy to connect and never disconnects or signal issues. I understand what others have said about the breakfast / does lack variety but has all the staples. Never a queue for anything at he breakfast bar. Tip with the cappuccino - add an extra expresso shot for oomph. Turkish bath/jacuzzi was a nice touch but no swimming pool. Art is personal taste and yes the corridors had a black theme not to everyone’s taste but just in and out the hallways. Enjoyed the lounge area on Floor E - great for people watching and relaxing with a drink. Also, the A1 to airport is opposite the hotel (5 second walk). Journey takes 25 minutes. It takes 15 mins to walk to main station for bus/train or generally around 20 minutes within the city. The big department store is 5 mins away (huge supermarket in the basement), 15 mins to the cathedral. Made it in 30 mins or so to the City Beach. Very convenient. I would recommend this hotel to everyone and would stay here again and any other HM Hotel branch. Thank you for an amazing stay!…