Super friendly and helpful staff in all of the hotel. Fantastic views of the whole of Palma from the room. Spa is great. Breakfast was also great only regret is we didn't stay for dinner the previous night. Highly recommend
The hotel is fine, what I expected; nice, clean, amazing views, etc. Tho, I booked this hotel over others because it had an indoor pool. I came as a single parent with my son. He loves to swim and it’s a bit cold for outdoor pools (December). Turns out the indoor pool is part of the spa. Kids can only use it from 10-1, AND it costs 15euro each for 1 hour (spa rate). So, what we thought would be a fun swimming vacation is actually just a bummer. 😒
I must say I loved this hotel, I've been coming here for years and never had any problems. The breakfast is great, the rooms are very nice and the staff has always been pleasant. However, this last time has not been as enjoyable. In first place, the SPA, which has been my favourite in the island for a while, has been horrendous. In first place, we have to book in advance, which in understandable in order to not saturate the installations. However, when we got there, it was completely full, with a lot of noise and wet floors. We couldn't use the sauna because of the saturation, the pool was full, the jacuzzi was full... After this, when we decided to order some food, because we fancied a Indian curry, which they do not provide here. We asked if it was possible to bring the food to the room with Ramon the robot, and this is where the receptionist, being quite rude, said it was NOT POSSIBLE and said we should use the hotel restaurant. We would of happily paid for the robot service, but she did not even offer any other solutions, when later I found out it WAS POSSIBLE to use the service. More than this, when I went downstairs to pick it up, she didn't apologise for not being able to provide the service in a assertive manner, which is imperative in the hospitality business(we own many business), only was rude to me and definitely didn't make me feel welcome or comfortable. Thanks for asking. Ryan…
After having been in Hospital for 5 days my wife and I decided to take a few days away in Palma Majorca to recharge my batteries, and as the old saying goes , just what the Dr ordered. Our stay here didn’t disappoint. The staff were superb in every way from the moment we walked through the door as were the staff in the spa. The only thing I think that could be touched up on is a bit of TLC in the spa as being salt water in the pools there’s a lot of rust visible and also the floors can be very slippery if your walking from the pool to the sauna / Steam room area and I slipped a couple of times
Hotel and grounds nice ! About 20 Min transfer from airport. The hotel has nice pool areas and restaurant area. Palma’s old town is about a 30’mins walk or 10 euro taxi ride. Our room was nicely appointed with desk and sitting area The view and balcony overlooked the port The small bar area was smart but you will probably find better value for money in the town!
We have stayed here several times and are never disappointed. This year coming back after the pandemic it seems like the Valparaiso have really upped their game. Everywhere is immaculate and the spa was really welcoming. We stayed in a Demi suite which was superb with wonderful views across the port to the Cathedral. The staff without exception are always really helpful and so friendly. I cannot recommend this hotel strongly enough, Palma is full of trendy boutique hotels but the Valparaiso is definitely top of my list
Can't really fault this hotel. Spotless communal areas, friendly domestic staff, professional reception staff, great choice at breakfast, great (salt water) pool area, spacious and well equipped room with a great view (6th floor sea view).
Superb hotel with amazing views from a secluded hotel. At the top of the hill over looking Palma. Easy access though to Palma via tax or bus. Beautiful pools on two levels and gardens and garden restaurant to enjoy lunch at. The staff were all very attentive and made our holiday so pleasurable. Beautiful spa with thermal zones and well equipped gym. Delicious breakfasts with so much choice. We ate out most nights but the nights we ate ate the bistro on the terrace were delicious
Everything was excellent, staff was friendly and helpful, the food was delicious, spa/ pools - super and most important - hotel room was spacious and comfortable. We really hope to come back sometime rgds Remo & Epp
Before the holidays I was looking for a really nice and posh Spa. This one exceeded my expectations from the very beginning . Biggest thank you for Marina's very efficient and helpful communication manner. (She is a rising star in the hospitality industry !). Our therapist Marcia and Daniela have amazing hands after their massage services I felt like a new person! ( If I could I would take them to London! We need such amazing people like them!). Finally Carmen was very attentive we had a very nice post treatment chat about products which were used for our treatment. I would definitely recommend this Spa for all our friends and would come back again to check the rest of the services menu. P.s For a little extra we got bubbles and a fruit platter which was a perfect note of our visit.…
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