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We stayed for 1 night with a family of 4. We had to take 2 adjacent rooms. The hotel staff didn't think to connect them even though there were connecting doors between.
The hotel is not very fresh and the decoration makes a depressing impression....More
Thank Mikołaj P
Response from EventSales, Guest Relations Manager at AC Hotel Gran CanariaResponded 1 week ago
Thank you for your confidence in AC Hotels for your recent stay in Las Palmas.
Sorry for the inconveniences during your stay. We will share your comments with the appropriates departments to ensure that this was an isolated issue that is corrected moving...More
The free shuttle was really useful as the hotel is a good way from the airport but in a great location. Note that the AC Hotel stop in the airport is alongside the taxi queue, not in one of the coach parking booths, and your...More
A comfortable hotel very near te cetre of Las Palmas. We were on the eighth floor and despite the fact that tere ewas some faint traffic noise, we slept well. We ate in the restaurant one night and the food was very good. the view...More
Definitely below expectations for a 4* hotel. Room service options very limited. Portions at restaurant tiny. Terrace closes at 6pm. No furniture on balcony. Internet extremely slow. However, view is beautiful.
Hard to believe this is a four star hotel, much less a Marriott. The only entrance to the hotel is up a steep flight of stairs with no bellmen there to assist arriving guests with their bags. While we were two registered guests in our...More
Hello, I don't think the hotel has a direct email address so if you may need to call them direct to get answers to your questions ie to request the current courtesy bus times) - the staff speak good English. Otherwise you... More
Hello, I don't think the hotel has a direct email address so if you may need to call them direct to get answers to your questions ie to request the current courtesy bus times) - the staff speak good English. Otherwise you can make specific requests on rooms when you reserve on their website. The courtesy bus they provide is very good and fairly frequent - only 25 mins to and from the airport.