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Hotel Puerto de la Cruz

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Traveller (848)
Room & Suite (301)
Pool & Beach (153)
Overview
  • Excellent27%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible5%
Travellers talk about
“steep hill”(22 reviews)
“half board”(20 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
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Reviews (1,283)
Filter reviews
337 results
Traveller rating
81
126
81
34
15
Traveller type
Time of year
LanguageEnglish
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81
126
81
34
15
Show reviews that mention
All reviewssteep hillswimming pools arehalf boardbbc worldcourtesy busreception areabar staffbreakfast and dinnerstay at this hotel againall inclusive packagesaladpool viewevening entertainmentpublic areasplenty of choiceat lunchtimefamily holiday
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1 - 5 of 337 reviews
Reviewed 6 days ago via mobile

We stayed in Hotel Puerto de la Cruz for 7 nigjts and all I can say is that it was amazing! Everything was just perfect! The location suited us, even if it was not immediately next to the beach. You can easily access the important...More

Thank Arina M
Response from Dirección H, Assistant Manager at Hotel Puerto de la CruzResponded 6 days ago

Dear clients, Many thanks for choosing us to enjoy your holidays and for this opinion at this website. If you want to stay in our hotel again don´t hesitate to contact us for any question you could need because it would be a pleasure for...More

Reviewed 1 week ago

The hotel is very nice and clean with very pleasent and helpful staff. The restaurant has a very wide selection of food to suit all tastes and lots of it. Both pool areas are clean and tidy with a life guard at both the top...More

Review collected in partnership with Jet2holidays
Thank colingambles
Response from Dirección H, Assistant Manager at Hotel Puerto de la CruzResponded 6 days ago

Dear client, First of all many thanks for choosing us for your holidays and for this opinion which help us to improve our service. We look forward to see you again in the near future and don´t hesitate to contact us for any issue you...More

Reviewed 2 weeks ago via mobile

Very good hotel good location and full services and excellent . The reception with luis and all the team gave us the best suggestion and they are vert helpful. The chef and all the waiters were excellent. The furnitures are very old and the is...More

Thank Kappach
Response from Dirección H, Assistant Manager at Hotel Puerto de la CruzResponded 6 days ago

Dear client, Many thanks for your opinion at this website and for staying in our hotel, we look forward to see you as soon as you can and don't hesitate to contact us when you make the reservation or if you have any question you...More

Reviewed 2 weeks ago via mobile

Stayed here on a family holiday back in 2015, hotel itself was nice and clean. The staff were real friendly including the barman. Only downside was the pool was really cold when you got in it but after a while you got used to it....More

Thank Keepinitsimple101
Response from Dirección H, Assistant Manager at Hotel Puerto de la CruzResponded 6 days ago

Dear client, First of all, many thanks for choosing us to enjoy your holidays and for this opinion, if you want to stay in our hotel again in the future, contact with us for any question you may need. Kind regards Hotel Puerto de la...More

Reviewed 2 weeks ago via mobile

My partner and I stayed in this hotel for 10 days and we weren't disappointed. The room was spotless, cleaners came every day, pool area again spotless. The staff here really do work hard to keep it clean. The food was beautiful, very tasty and...More

Thank suzetommo
Response from Dirección H, Assistant Manager at Hotel Puerto de la CruzResponded 6 days ago

Dear partner, Many thanks for staying in our hotel and for your opinion at this website. It would be a pleasure if you stay with us again in the near future, in this case don´t hesitate to contact directly with the hotel for any question...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Wheelchair Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$58 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$58 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (848)
Room & Suite (301)
Pool & Beach (153)
Dining (67)
Family and Play Areas (11)
Amenities (10)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
James C
13 August 2018|
Answer
Response from Dirección H | Property representative |
Dear Mr. James, First of all many thanks for contacting with us. The junior suites have only 1 bedroom and apart a living room, at the same time this kind of room has 2 balconies as you ask. Don´t hesitate to contact us... More
0
Votes
Google Translation
eleasha26
8 August 2018|
AnswerShow all 7 answers
Response from Dirección H | Property representative |
Dear Eleasha26, Thank you for your question. The twin rooms do not have kettles, although you will be able to enjoy a nice tea in our lobby or family pool bar at any time. Kind regards, Hotel Puerto de la Cruz
0
Votes
Google Translation
alicepierce41
7 July 2018|
Answer
Response from Dirección H | Property representative |
Dear Alice, We will be happy to prepare a special attention for your boyfriend's birthday. We offer several options of attention. To get to know them, we recommend you to contact with our reception team, if you are already... More
1
Vote
Google Translation
Room Tips
"Rooms are clean and tidy decor is a bit dated but OK."
Read review
"Very nice panorama"
Read review
"Pool side rooms get the sun"
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"Higher floors have better views"
Read review
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